“I have ordered 3-4 times on your App and I have a few complaints. 1) Package your stuff better. It’s coming from China—you need more than a plastic bag. 2) I would like to see a packing list—I’m pretty sure the customers are getting the shaft. 3) If you’re going to sell products in the US, then please give name of item and instructions in ENGLISH. Some things I have purchased I have no idea WHAT THE ITEM IS, NOR HOW TO USE IT. P.S. I DO NOT PLAN TO ORDER ANY LONGER UNTIL THESE ISSUES ARE RESOLVED. SOME ITEMS I HAD TO THROW IN THE TRASH! One last thing, your descriptions are deceiving, and correct color choices are not sent. I’m not a happy camper right now.”
“Temu has made me happy until recently. It seems they now want you to put their app on your iphone. I don't have an iphone. Even if I did I would not want an app. I don't like apps. I prefer to use my desktop computer. But now they have stopped sending me promotions. They used to send me promotions every day but now none.....because I don't put their app on a phone I don't have. It seems they only put promotions on an app now. So now I am no longer a customer of Temu. No promotions.....no purchases.”
“I ordered a half dozen toys, 2 were 'defective'. One was missing an essential part and the other had a part that wasn't glued as it should have been. I was given credit for one product only. Their policy is 'only one credit/return per order'.”
“I f you want good service from Temu GET THE APP it's the best way to order. I have ordered many things from them and have been satisfied with most products but not all. However if you ask to return something they will mostly say just keep it and they will refund you. my only complaint is IT TAKES TOO LONG TO RECEIVE IT.. Always read the reviews before ordering!!”
“I buy from this shop. I pay but never get any mail og recpite for the buy. And no history in my prodil.
Have sens over the recipet to cuatum aupport but they said am a liar and no help.
I will not recomend this type of shop whit this support and help.”
“Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!
When I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.
I feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!
All I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks”
“Temu always deliver in the time period they state, they have an extensive range of products and very well priced, their after sales team are the very best, quick response, customer service excellent and nothing is too much for them, I would advise anyone to check out Temu, you will find items you won’t get in shops ***** 👍”
“Scammers. Don't order from them. They sent broken items. When you returned the broken items, they didn't find it. You have to show proof that you sent the product. Sometimes they didn't send some items. When you asked refund for those missing items, they didn't refund you. Their Customer service is wrost”
“horable just bad in all that place i never want to return to it's all a scam and there trash items my toy broke in two days note that i did slam it into the ground. That has nothing to do with their stuff being a scam.”
