temu.com Reviews

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."

"I ordered an item through Temu, but I never received it. According to the DHL tracking information (Tracking number: 00340434796753259290), the package was returned to the seller. DHL link for reference: DHL Tracking\r\n.\r\n\r\nDespite this clear evidence, Temu and the seller refused to refund my money. Instead, I only received repetitive template messages from customer service for weeks, always promising updates in \"2-3 days\" without any real solution.\r\n\r\nThis is unacceptable and feels like a deliberate attempt to delay and avoid responsibility. I strongly warn other customers: Temu does not respect consumer rights and does not handle refunds fairly.\r\n\r\nI will be escalating this case to consumer protection authorities in the EU and Germany (Verbraucherzentrale, ECC-Net)."

"I used to shop at Temu. They waisted so much of my time. I tried to pick out what I needed with their price they posted but when I went to check out, the prices changed up and charged me without showing the receipt. I had to go back to search for my receipt and found out most of the things I selected to check out was not on the receipt. \r\nThis is my last time to shop at Temu"

"Do not buy any large items from Temu and as for me I won't be buying anything from them ever again! I purchased an electric scooter for $163.47 . Upon recording the scooter I opened the box to it out to look at it. Noticed it was cheaply made and immediately repacked it With an all its package materials. Never charged the scooter never ride the scooter and I returned it within a 7 day period of receiving. The merchant created a lie stating I returned the scooter with a defective charging cord. Which is outer hard to do on my behalf, it means they sold me a scooter with a defective cord if this is true. Long story short the merch's merchant only granted a partial refund of $82.43 I spent two months trying to appeal this claim to PayPal and Temu. Temu initially without considering the return tuned frame just ruled in favor of the merchant stating I needed to get the remainder of my refund from PayPal. PayPal was like they were paid them in full, Temu I'd responsible for refunding the remainder of your money. When I submitted the claim back to Temu they condoned the merchants fraudulent practices and did not even process my complaint and grievance against the merchant to have them removed as a seller. So basically I paid $163 for a brand new scooter that I returned brand new and I was NEVER REFUNDED MY MONEY FULLY but the merchant received the scooter back in the same condition he sold it to me. Long story short save your money and don't purchase anything if value from Temu their customer service is trash and their merchants can be dishonest."

"Do not buy any large items from Temu and as for me I won't be buying anything from them ever again! I purchased an electric scooter for $163.47 . Upon recording the scooter I opened the box to it out to look at it. Noticed it was cheaply made and immediately repacked it With an all its package materials. Never charged the scooter never ride the scooter and I returned it within a 7 day period of receiving. The merchant created a lie stating I returned the scooter with a defective charging cord. Which is outer hard to do on my behalf, it means they sold me a scooter with a defective cord if this is true. Long story short the merch's merchant only granted a partial refund of $82.43 I spent two months trying to appeal this claim to PayPal and Temu. Temu initially without considering the return tuned frame just ruled in favor of the merchant stating I needed to get the remainder of my refund from PayPal. PayPal was like they were paid them in full, Temu I'd responsible for refunding the remainder of your money. When I submitted the claim back to Temu they condoned the merchants fraudulent practices and did not even process my complaint and grievance against the merchant to have them removed as a seller. So basically I paid $163 for a brand new scooter that I returned brand new and I was NEVER REFUNDED MY MONEY FULLY but the merchant received the scooter back in the same condition he sold it to me. Long story short save your money and don't purchase anything if value from Temu their customer service is trash and their merchants can be dishonest."