“I started using Temu, everything looked fine and I was receiving my orders until I bought two solar panels and two solar generators, with rechargeable batteries, only two packages arrived, with one generator and one solar panel, the other items did not. I made a claim for $160 but it was denied. Very frustrated with this service because these items were for a donation. I erased their app and I am not buying anymore from them anymore.”
“I made 2 purchases and spoke to the delivery driver who said he gave it to a man by my house! I am a female no man lives here did everything temu asked but now am out 100$ worst customer service ever!!!!”
“I made two orders and I have not received any updates on first order for about a week. It's supposed to be delivered tomorrow but the local post office doesn't have it or any information. I called Temu number and couldn't get a live person! I want to know where my sleep shorts and earrings are!?”
“I recently bought a green shoulder bag the zipped broke after 40 minutes very poor quality I'm fuming over this I will decide over the next few days if I will order again from temu”
“There is nothing honest about getting free stuff from this site. The Clickbait spinners and games are all just a lot of nonsense. I spent over half an hour with a Temu agent on the phone to try and straighten out what I get for free and how to get it. Not even your agent could figure out your convoluted confusing and difficult system. It’s all made to bamboozle people and confuse them. What a disgusting site I’m done with it.”
“I had heard that Temu was hit and miss. I was cautious and held off any purchases until recently when I bought garden sequetars, electric tooth brush heads and a dress.
The dress was what caught my attention. It looked like it was made of a soft flowing fabric (perhaps a jersey) and that it would hang nicely. When I added it to the cart I chose large because it said “Asian sizing”. The many asian women I know and have as friends are small so I thought my size choice was good.
My package arrived today. I’m happy with the sequetars and the electric toothbrushes BUT the dress was a huge disappointment. It is made of very poor cotton fabric which didn’t hang well when I tried it on and the size is an extra, extra large. It has gone into clothes recycling. I won’t be buying clothes from Temu again and I’m unlikely to buy any of their other products. My $500 plus in free vouchers was a joke.”
“RIDICULOUSLY slow shipping and horrid customer service. I often shop SHEIN and do NOT have issues with my packages taking so long to arrive. ALSO, Temu inundates customers with emails. Good grief……enough is ENOUGH!! Why would I want to keep giving you money when you can’t even get a single order delivered within a MONTH?!”
“Ordered framed wall art and received unframed wall art. Agreed to keep for partial refund. Difference in cost of framed vs unframed is about $40. They gave me a $15.99 refund! Unable to change to $40 so they want me to return the item and pay shipping.
Bad company, bad customer service.”
“Packages have never been delivered and the logistics company is unreachable. TEMU will only reimburse a part so you just end up losing lots of money. Don't be tempted.”
“Not worth the excitement of thinking I am getting a great deal. A few clothing items were okay but any decor or utensil or kitchen item has not been at all like advertised! I ordered shelves that said 36 to 42 wide yeah they expand that wide but they were only about 3 inches deep not at all what they look like in the picture. I ordered a toilet paper roll with a turtle holding the toilet paper and when I got it, it was a picture of a turtle holding a toilet paper roll. It was not even, any picture you could stick to a wall or anything? It was just a rolled up piece of nothing. There were so many things I could tell you that I will never order from Temu again. Every time I get roped in, I get disappointed. I’m done.”
“Hey, I just wanna give everyone a heads up if you order from Temu double check your bank statement OK because they took money from my account and then they said that they put their investigator into it to take a look at it and it was a fraudulent and it wasn’t me that made that transaction Anyways there’s a story behind all that the point is I just wanna give everybody heads up. Be careful what payment method you use. Take care.”
