“You lie to customers about free items, you even go as far to have the customer pick out a free item, spin the wheel, confirm their address for shipping, and they don't get a free gift, after spending over $200 in orders with your company. Then you try to appeal to their frustration by offering a $15 credit towards their next purchase, the same way you offer them all the other gifts. I uninstalled the temu app, and I will not do business with a company that insists on treating its customers poorly. I will encourage my family members to no longer use your company.”
“Temu is the worst to deal with when it comes to trying to return things, if you order more than one thing at a time and everything you order isn't what you expected and try to return everything you can't they told my husband that he was only allowed to return one thing and the whole ordeal they put a person through to return something is just outrageous and both my husband and I have decided not to deal with Temu anymore”
“Bought a dog launcher toy for my dog shows it shooting ball out when in reality when it comes it’s just a hole to drop it in doesn’t launch the ball at all rubbish”
“I am sad to say no more Temu because of traffics adding import charge for each item. That’s crazy you need pay $3 dollars for each article of different sellers , I prefer to buy from a store that charges for delivery 5 dollars . Also the prices have increas a lot . Thanks for everything.”
“I was to get some items for a penny and I had to make another purchase. After I made the purchase Temu didn't add the items that I was supposed to get also. I'm very DISAPPOINTED because I spend a LOT of money with this company. So if you see something that you can get for a penny BEWARE”
“there is zero customer service if you have an inquiry. The merch is cheat and sized very small. It doesn't always look as pictured. If you have an inquiry you will get the same, revolving, feedback from an AI generated program and no real answers. With the additional shipping costs from the Local warehouse selections (which is most everything now) you may as well go to Amazon and get your stuff in days, not WEEKS.”
“recently participated in a promotion where I selected three items for $0.01 each, with the condition of making a $35 purchase. After completing my order, I noticed that my final receipt and cart only included the items I purchased for the $35 requirement, but not the three promotional items.
I am concerned because the promotional items I selected seem to be missing from my order, which feels misleading and unfair. Could you please clarify what happened and how this situation will be resolved?”
“I hate polyester materials. Most of their socks and clothings are made of polyester, and if you check the price, more expensive than local stores. I feel its not worth the money. So I have really find something worth buying.”
“Temu stuff are made so cheap I was not happy with my sandals I bought nor was I happy with the dress coat I bought . I’m hoping I can send those items back decided I won’t buy no more shoes or cloths from them”
“They have changed to almost exclusive “from local seller” which charges $2.99 per item ordered. No free shipping anymore like they still say. Not true. Done with Temu!!”
“I’m sick of their bait and tactics. Constantly saying one price to check out then bam not included, then ohh, you need to spend another 12.49 to buy a 1.75 item. I never know what I’m getting. Sizes I expect are always smaller than what I chose. This is a constant. I stop shopping for 3 months at a time, just to avoid the confusion of their ordering service.”
“Sad news for Temu. They have lost my business. Shipping not free anymore and costs more then the products. Forced to spend 20.00 and shipping is 34.00. Ridiculous.”
“I ordered quite a few items from Temu, and was very disapointed. I ordered a set of egyptian coton sheets and I received Microfibers sheets instead! Not every thing has been a scam, but you need to be lucky.”
“They are selling into the UK, mains electricity products with no fuse in them. The mains plug on these products do not conform to British standards in law. The lack of a fuse is creating a fire hazard as the cable becomes the fuse! A fuse is required because British houses have a ring main configuration!
Despite highlighting the problem to TEMU multiple times, they insist on ignoring the issue and are happy to let their products BURN British houses to the GROUND.”
