“I am shopping at Temu since 2/3 years. The prices are really good but I am annoyed with their free offer. It’s not free at all they keep on charging if you want to take their offer. I hate this dishonesty and tricky way to make us to shop.”
“I ordered 4 things from temu and they split them into 4 different packages and I have only got 3 of them the other says waiting to be accepted at a warehouse in el Monterey California and it has been almost 2 weeks with no word from temu as to why it is being delayed or issuing a refund to me”
“A portable air conditioner was priced at 28.53$ but when adding to cart the price magically changes to 253.01$ ..also the description was that of a portable air conditioner but what came up was a fan...again was descriptive of a 8,000 wattage of portable air conditioner...tried talking to customer service...all they said was they would check in to it”
“I have waited over 2 months for pkgs.i paid for 2 pkgs no delivery
I went to ups they said pkgs in customs
I tried calling customs
Serv. All I get is computers.no one will talk to me
Bonnie varner. Bushnell fla”
“I've been shopping for temu for 2 years now but sadly prices have gone up and it's just as good as cheap shopping here in the US now there's just not much I want anymore on it I love the paintings but they don't do personalized ones no more that you paint yourself I'm disappointed very disappointed cuz this was my favorite store”
“Order not complete. I ordered 3 balcony planters and received 1 that is damaged tried to contact temu and no response
Temu offers no customer service. Will never order from them again.”
“This place is a joke when it comes to customer service and returns... I've been told 24 hours... I'm now waiting for 3 days and still no one has contacted me... customer service does nothing but copy and paste messages... they REFUSE to put you through to a supervisor when requested... they take 5 minutes to respond while other automatic messages pop up.. it's a joke.. DO BETTER!!!! You certainly make enough money as a company to hire oncall staff..... fully not impressed.”
“Temu got me this time. I been having a good experience with them but I seen and read all kind of negative reviews on them. I see now, I don’t think I’ll continue my business with them with this bs.No way I would have paid $10 for this ugly outdoor mat and it looks nothing like I expected.Mad, frustrated, angry, disappointed customer 😡!!!!!!!!!!!!!”
“Is temu really provide free gifts?? As they allow to purchase it first and I was doing the same but when I checked my cart it's not showing it. And I really don't know about the quality of those products are they good can some help me on this.”
“I ordered 2 sets of cups and only received one set, but they marked down that I received both orders, what they don't know is I have cameras on my porch, this is the third time I've had a problem with ordering something from them. Just as well as them saying you have free items but you have to spend money in order to get the free items. After they refund me I'm not ordering anything else from them.”
“I ordered several items from this company. The order came late and several items were damaged or missing parts. I returned the items for a refund but was denied said refund as temu said they didn't receive the returns even though I have a receipt from Canada post. After several unsuccessful emails the company ghosted me. Next step small claims court. Buyer beware.”
“I was charged for an order that was never processed by temo. The customer service representative tried to place blame on me, arguing that my connection failed, when it was clearly a glitch in their system. While speaking to him he suddenly fell silent and disconnected the call.”
“Temu refused to provide store credit for defective items, despite EU Directive 2011/83, which states that return is not required for non-compliant goods. My case has been escalated to ECC Cyprus. I received only automated replies and no proper resolution. Be cautious if you're an EU customer — your rights may be ignored.
This case has also been documented and submitted with full evidence to the European Consumer Centre for formal mediation.”
