“I am tired of placing orders and almost every order I have items that I have paid for left out of the order, and their “customer service “ is a nightmare to deal with. I have never called them with an issue where I was on the phone for less than an hour and few disputes have ever been settled in a way that was fair to me, nor was there any compensation offered for all of the time that I was left on hold. They are getting ready to loose a long term customer who has made a lot of purchases with them just to receive long hold times, without a proper resolution. As a handicapped individual, I really feel that this company has taken great advantage of me on multiple occasions with correctly reimbursing me for my time or the items that were not sent with my order that I paid for!!!!”
“For a couple of years I kept getting their ads for free items. I decided to place my first order that included all these free items of my choice. Once I placed that order and paid for the one item I quickly discovered I am supposed to get only the item I paid for. I No surprise there but I do feel it is very deceptive advertising - not company I want to do business with. From other reviews I will watch my bank statement to make sure I am not charged again and again.”
“Temu has STOLEN from my account twice. The scam they run is if you VIEW a product and then put it in your SAVED items to later decide a future purchase. They IMMEDIATELY go into your BANK AND CHARGE you for the item. I love shopping with temu. I have spent hundreds of dollars with this company. PLEASE 🙏 BE CAREFUL OF VIEWING YOUR ITEMS. I am KNOW awaiting a refund. I also will report this to my bank for a dispute. Be very careful 🧐”
“This place is very deceiving, my mother is 83 years old, they had her believing she was getting stuff for free, but was very surprised when she noticed how much they took out of her bank account, I told her to stop ordering from them! I’ve had good and bad experiences more bad then good with them, so I no longer order from them anymore!”
“Temu failed to delivered items which were paid for. Part of the order was delivered, the remaining portion of the order was never delivered. Bad business all around. Amazon is more reliable.”
“they keep sending me offers, to get so many items on special, or for just 1 cent each, if I buy $15 worth of items....I buy some, then they don't send me my sale items, this place sucks....and when you do get your items, they are super cheap. Just go shop at the dollar store, it is easier”
“I had ordered a jogging suit and it’s full of lint even before I washed it, I paid over $30. I am really disappointed. I started to use Temu after hearing good things from my friend. I don’t think I will be using Temu anymore.”
“I had a terrible experience with TEMU . I placed an order expecting delivery on the promised date, but it never arrived on time. Despite multiple follow-ups with their call center, I was met with complete indifference. The customer service team was unhelpful, ignored my concerns, and showed no urgency in resolving the issue. Even after explaining that the delayed item was no longer useful to me, they refused to cancel the order. This level of service is completely unacceptable. I would not recommend this company to anyone looking for reliable and professional service.
⸻
Feel free to customize it with specific details, such as the product name, order date, or company name, for a stronger impact. Let me know if you’d like to adjust the tone!”
“Customer Service sucks! I was on the Customer Service line waiting 3 hours to talk to someone about the package that did not arrive as expected. A 11:55pm, they shut off the phone lines without bridging, informing or apologizing. If you are going to do business THE USA, learn the USA mannerisms concerning customer service!!!”
“I hate to even give one star- I’d give them a negative 1000 because they are terrible! People kept telling us temu was better than SHEIN and we’ve been SHEIN customers for a long time until recently SHEIN went completely down the drain- we tried temu just once and had to send all the ladies clothes back and we kept a few things for our 5 month old daughter and I’m literally sitting here having to sew it together from one time use! We spent $15 on a set of 4 garments that are intended to go over the diaper, yet under a dress so you can’t see her underwear, and though gorgeous- they completely fell apart after one use! For a discount website $15 is expensive and I expected quality… suppose you can’t find quality anymore these days- I have to shop at thrift stores now so that I can guarantee it’s older and then I know it’s quality… it’s absolutely ridiculous and absurd!”
“I was promised a credit for a bunch of puzzles I ordered. I have reached out to them twice for this credit. They can no longer issue one now. Because it was in October. The puzzles were crushed, open and paper thin. If this is the way they are going to handle their customers. I am done. And I will spread the word, to not order from them. You can only chat on their website, and it is a very long process. I have requested a phone call. Nothing!!! Very disappointed. Diane B”
“I had a completely unacceptable experience with customer service at temu. When I was communicating with them about a certain problem, I told them about a death in my family and expressed my sadness. But instead of compassion and respect, their response was sarcastic and inappropriate. This behavior is unprofessional and unacceptable, especially in sensitive situations like this. I attach a picture from the conversation that shows the actor's mockery of his handling of my feelings. I demand genuine clarification from the administration and appropriate action towards this incident. I cannot accept this behavior in any company. Unfortunately, I won't deal with temu again if this kind of dealing continues.”
“I am an avid Temu user and I want to know why when I choose my free gifts and I have to pick one each day,why can't I pick the one I want to go in the bag first? Is this your way of scamming people out of what they really want? Not cool Temu!! Very disappointed!!”
“Junk! Not worth even their low prices. Photos in ads of what I've ordered are not accurate. Not even worth the time to return it. Recycling what I can, trashing the rest.”
