The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out home insurance with AA as they where competitive, they made every excuse not to pay out during the recent storms , I had to get the financial ombudsman involved , the AA caused me unnecessary stress and worry dragged my claim on for months and tried every way they could to avoid paying out on a very small claim ,I advise you to spend your money with a company you can trust so you can have peace of mind you are actually covered if the need arises, I will not use AA again for any of my insurances”

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Posted 3 years ago

“Paying them big money and they seldom never pick up the telephone's another tax just to be on the road.”

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Posted 3 years ago

“Hopeless, Called them out 7pm, finally arrived 1:30 am. Then I was told I’d have to call them again later that morning for a recovery vehicle which I did. That didn’t arrive until 3:30 pm so when I finally got it to the garage they couldn’t fix it until the following day. It was the first time I called them in ten years of being a member and I was really expecting better service than that.”

Helpful Report

Posted 3 years ago

“2021 had problems with auto-renewal. Having the same problem this year. No idea why as my bank details haven't changed since 1988 and the auto-renewal worked fine for 10 years. Sick of phoning up trying to sort this out so I'm leaving despite being a member since 2010. Once upon a time you had to choose between RAC and AA. Thankfully now there's more choice.”

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Posted 3 years ago

“Awful service. Following an accident the AA were called out to recover the vehicle. While I was in hospital I was called twice to say they couldn't find the car. You couldn't miss it! It was the one that was rammed into a bollard. The 3rd time they called to say they didn't know where the car is meant to go. My wife and son were in hospital following this accident, it's not something you should have to go into. Secondly how am I meant to know !?!? In the end we arranged for a local recovery garage to collect the car. No issues were there within 30 mins and took the car. Awful experience”

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Posted 3 years ago

“They left me stranded 100 miles from home with a 2 year old because I wasn't allowed to use the service in the first 24 hours (?). This was 23 hours and 40 mins after taking the cover out.”

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Posted 3 years ago

“Broke down, waited 2 hrs for truck to arrive, said it needed towing (told them that initially) waited further 2 hrs for Richford motor services to arrive. They took me 35 miles and dumped me on double yellow lines at the side of the road, no food, no drink and no toilets. Waited further 4 hours for next truck to collect me who luckily took pity on me and took me all the way home. 10.5 hrs from initial call to arriving home!!! Thank you Burke Bros for your excellent service. AA need to stop using Richford, and they need to get their non service sorted. I am a 70 year old female travelling alone.”

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Posted 3 years ago

“I had a WOF done in December which passed and 2 weeks later I had a bronze service 26 point check done, the night I got my car back there was a screeching noise coming from my brakes which I thought was a stone, the next day my front caliper came off while I was driving. They told me they didn't touch the caliper and that they only do visual checks, so some how after having my car for 12 months with no issues with brakes, the mechanic tells me that it was probably already loose and ends the conversation... I sent in an complaint and 5 months and 2 follow up enquiries later, nothing! this was the first time in my life I've taken my car to them because I wanted it checked over properly, AA Frankton, you failed! AA customer service and complaints Centre, you failed. they didn't have a zero stars option.”

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Posted 3 years ago

“Abandoned by the AA. I paid for roadside assistance- all I got was a flatbed lorry! They can take me 10 miles- not much use when I’m 40 miles from home. Our electric car couldn’t be charged as all the chargers in the area had broken down! The AA got a local flatbed lorry to take me to a nearby charger but as I said all the chargers were out of order! AA don’t care and we were abandoned!”

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Posted 3 years ago

“They are absolutely appalling and a waste of money. Our car broke down, we are trying to have the AA to pick up the car and bring it to a car repair, and for 5 times FIVE they gave us an appointment and did not show up!!!! Do not buy their cover its a waste of money”

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Posted 3 years ago

“It is very difficult to communicate with this company, on the phone they promise a lot and lie to you. Personally, they created a lot of problems for me, stress and money spent on many phones. I do not recommend, choose another company !!!”

Helpful Report

Posted 3 years ago

“Non fault claim, was mismanaged. I had to wait 3 months for an assessment by the engineer, thereafter the car was passed on to an underwriter who had to reassess the claim as a new claim. Over all I waited 4 months for the claim to be settled. Communication from the AA is extremely poor , no one communicated with me through the process or explained the claim properly. Staff do not understand their job and a lot of cover up for mismanagement. The teams they have are disjointed and don’t communicate. Unfortunately I had to go to the financial ombudsman and will be taking this to solicitors .”

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Posted 3 years ago

“My claim, which is being disputed by the third party, was handed over to a different insurance company, who had no interest in actually investigating the claim. Was passed back to the AA and sent them the details of cctv cameras that would have caught the incident and proven the third party’s liability. AA haven’t contacted me since so I’ve just called them to find out they didn’t even bother contacting the cctv owners at the time and the cctv has more than likely been deleted now. They have done nothing to actually investigate my claim.”

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Posted 3 years ago

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Posted 3 years ago

“Terrible service. Two hours and still not here”

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Posted 3 years ago

“Really bad. In the modern day why can't I submit a claim online with all my documents/evidence and wait for a response? instead you need to phone up, sit on hold for over an hour to speak to someone and then follow up via emails to submit documents anyway. really stupid way to make things super difficult for customers needing to make a claim.”

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Posted 3 years ago

“Had house insurance had a storm apparently roof tiles are covered but not ridge tiles completely unfit for purpose just a set of theifs avoid at all costs”

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Posted 3 years ago

“Appalling service overall. 30mins at least to get through on the phone. Late to call out. Over charged. Extremely slow processing refund. Call staff clueless. I've cancelled my membership. Best to steer clear!”

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Posted 3 years ago

“Find a local recovery company it will save you a lot of time and money!! A lot cheaper and easier to deal with. AA moved our car to a safe place after we broke down and seemingly forgot to send someone out to look at the car or recover it after paying £157.99 and 7.99 thereafter each month, we waited 4 hours while getting texts advising assistance was on its way. They sent the second recovery vehicle to the mechanics that the car was supposed to be delivered to and we had to book it in again for collection. We rebooked and no one showed up, we ended up having to get ourselves and 2 young kids home and leave the car at 10pm at night on the roadside. The next day they wouldnt take the car more than 10 miles to our mechanic 16 miles away, eventually after many phone calls, the recovery guys (not AA) took the car to our mechanic out of their own goodwill and and said AA were rapidly going down hill and ripping customers off. Do not recommend at all, try local recovery and mechanics first or maybe RAC, stay clear of AA. Images show first contact 15:58 and last message 20:30 and at 21:05 no one had arrived still so we arranged our own transport home and left the car around 10pm.”

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Posted 3 years ago

“4 days sane a drop tonight And I still haven't got the vehicle back Li keeping me waiting for hours and hours outside I say this coming in next 30 minutes .Still having Got my Van back I don't know where AA left My Van”

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Posted 3 years ago

The AA is rated 2.8 based on 1,991 reviews