The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently broke down at the side of a busy dual carriageway. I called to join AA at a cost of £150, and I was told someone would be with me in one hour. With 10% charge on my phone I was limited with being able to check on updates. After 2 hours I called back to say I was still alone, stranded and in a dangerous position. I was the told that the job was not assigned ye, being alone and female didn’t matter and they were still calling local garages for mechanics (I could done this myself and saved a lot of time, money and hassle) I advised that given the oil from my car was now all on the road underneath my vehicle there was no way it could be driven and I would need towed. This made no difference they still insisted on sending a mechanic to confirm my theory. Estimated time for someone to get to me was 6 hours! When a mechanic finally arrived he told me I would need towed as the car was not drivable and he would have to call it through to AA for authorisation, with the AA then charging a further £4.50 per mile to get to my home address!!! Do not use the services of the AA. They take your money and leave you stranded. The customer service is shocking, and being classed as ‘Priority’ clearly means nothing. They should be ashamed of themselves. At least highway robbers had the decency to wear masks, these lot come with flashing lights!!!”

Helpful Report

Posted 2 years ago

“Mis diagnosis from your engineer.... didn't even get his tools out the van. Towed us home gave us a number for an immobiliser specialist..... £ 75 later and its not an immobiliser fault. Called them back to basically be told not our problem.... been out once goodbye....! RAC/Greenlag here we come”

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Posted 2 years ago

“"Im really impressed with my policy and they got in touch very quickley so cant fault them "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Had a recent flight from Raleigh,NC to Providence,RI to attend a wedding. Connecting flight out of Charlotte. Got stranded in Charlotte—-flight was cancelled after more than 2.5 hour delay because there was NO PILOT! Lost the expense of the hotel I paid for in RI—-had to pay out of pocket for hotel in Charlotte because the voucher we received for contracted hotel did not work—-the hotel never answered the phone! Missed pre wedding party and attended actual event on 4 hours sleep. Rude gate attendants in Charlotte—-inadequate staffing to get a voucher(more than a city block long )and only one person working the customer assistance line. Had 6 flights with AA during a 48 hour period and only 1 flight on time. Emailed the CEO of AA,Robert Isom—-no compensation to be provided for lost hotel expense; will provide reimbursement of amount they have for voucher even though my cost 275.00. Mr Isom supposed to be turning AA around—-my experience indicates it has not happened. If you don’t want to arrive at your destination on time;want to lose $$ on hotels;hang around for hours in airports waiting to go standby and then not—-please fly AA. If you want to be treated respectfully by everyone from CEO to gate agent—-fly any other airline.”

Helpful Report

Posted 2 years ago

“Disabled lady on my own.Waited in the dark off a country rd. Got really cold and upset. Took just over 4 hours to get to me. Ive been with the AA since 2013. I cannot risk feeling that vulnerable again. Im going to cancel my membership”

Helpful Report

Posted 2 years ago

“Broke down at dangerous junction, took over one and half hours to get to me.”

Helpful Report

Posted 2 years ago

“AA COVID cancelled flight from Joburg to Toronto in 2020 but told me "don't worry your credit is safe". Cost my wife and I >15000 to return home on SAA and AC 2 months later. My safe credit turned out to be a fiction. AA Customer Relations extended credit 2X because of COVID .... good. However, when I tried to use it "Booking" said no credit existed and it had expired even though it showed in AA Advantage membership. "Booking" than told me credit was only good for same leg of flight from SA to Canada. I booked elsewhere but contacted Customer Relations for a refund showing available in my AA Advantage of $1900+ each. Customer Relations sent me to "Refunds" to handle. 'Refunds" told me that refunds only given within 1 year of cancellation. They didn't mention this at any time when they cancelled flights or in any of many correspondence since. Does right hand know what left hand is doing or is this deliberate policy to defraud customers? Never will fly AA again.”

Helpful Report

Posted 2 years ago

“Took 30 minutes to answer the phone. Waited on motorway junction for over 2 hours. Eventually I drove my car off the motorway thus completely ruining my tyre.”

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Posted 2 years ago

“"I have had no dealings with AA since registering with them, all very clearly and simply handled. I am shocked at the size of the increase for next year and shop around."”

Helpful Report

(Home Insurance) - Posted 2 years ago

“3.5 ton Vehicle reportedly breakdowns and not driving as head gasket blown description given to AA . Rescue came with small recovery , even though it’s 3.5 ton vehicles ,the breakdowns mechanical state known along with location of vehicle very dangerous. Policy of sending smaller vehicles first to investigate such situations is total nonsense. Very disappointing as this happens regularly with AA members.”

Helpful Report

Posted 2 years ago

“When you break down in the middle of nowhere the AA app is useless. It also has trouble logging you in. If you're on a busy road you're not looking up like you would be on the phone to observe cars whizzing past your broken down car. So the app is a bad idea. It actually puts you at greater risk of focusing too much on your phone than being aware of your surroundings. If you use the phone you get a 30 seconds automated message about safety. However the message is a basic one and anyone with common sense will have automatically done it. When you get through to an advisor they repeat the same message. In my opinion the phone call is the better and safest option as you're looking up at the traffic and you're aware of your surrounding. With the app you're looking down and distracted. Plus it needs regular updates running and it will log you out.....”

Helpful Report

Posted 2 years ago

“My car was broke down on m6 at 6 in the morning and when i called i have been told i was on priority and waited 3 hours the guy brang me to a safe place which was a 5 minutes drive and now i am expected to wait another 3 hour for AA againg even though i have 3 kids in the car and all they say is sorry and we do not say sorry when we have to pay but when it is the other way around then we have to wait This is ridiculous 😒...”

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Posted 2 years ago

“"I haven\u2019t used the AA in previous years, but so far they have been helpful in my move to a new house. I asked to transfer the policy as it is mid-term and not up for renewal until November. After being questioned on the type of property I have moved to, I was told there was an Admin charge of \u00a312.50. I felt this was a fair charge, and was happy for them to deduct it. "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Left us stranded over 12 hours and had to get a private recovery truck to get us home at at 5am at our own expense. First few hours was in baking hot sun with no water. Will be taking legal action!”

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Posted 2 years ago

“Gold member for years. Bought new car today, just before got home, lights flashing on dashboard so called AA at 9pm. 45mins later they finally answer phone saying someone would be here in an hour. Then message stating running late, be here at 00.05am. No sign by 00.30am so called AA back, had to wait 1HR & 20MINS before they could be bothered to answer. 2am still no sign but finally got to speak to someone who said they had come out but no one here. NO TEXT MESSAGE TO SAY ON THE WAY, NO LORRY OR VAN OR FLASHY LIGHTS AS I STAYED BY THE WINDOW THE WHOLE TIME. Now they say its ANOTHER 3HR WAIT. All this while I am waiting to see my son in hospital who was born 14 weeks premature. I told the AA person on the phone, HIS ANSWER, CANT YOU GET TO THE HOSPITAL ANOTHER WAY WITHOUT THE CAR!!!!!!! WHY WHY WHY do I bother being a member”

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Posted 2 years ago

“I have had the worst experience with AA . I had a waiting time of 3 hrs and I was a woman on my own . They lied the entire way through , from continuing to move waiting time and then on arriving I was told they couldn’t tow me I would have to book it ! They are taking the fee and not delivering what is promised and I would like to add I have the most expensive cover ! I will be terminating my contact which is quite frankly a complete con !”

Helpful Report

Posted 2 years ago

“I called the AA today, after a noise from my front wheel made my stop, and decided it was unsafe for me to drive any further, I had no Internet connection so could not connect to the AA app or what 3 words, so called instead. Amazing quick response from the lady on the phone, who understood where I was, and the guy's turned up in half an hour...fixed the problem at the roadside within 30 minutes. Thank you Craig and colleague. Couldn't recommend the AA enough.”

Helpful Report

Posted 2 years ago

“Disgusted with the lack of service from the AA and the situation that my girlfriend was put in thanks to the organisation. Obviously women's safety is of no concern compared to the opportunity make a few ££. My Girlfriend was ran into a ditch on a single track country road by another car. The AA told her she was priority and would take an hour. 4 hours later shes still there, on a lonely area with limited phone signal and partially blocking the road. AA just kept deferring the time. Eventually a tow truck arrives, the AA charged £300 for this, the company that arrived stated they charge £150 for the same service. So AA took advantage of the accident kept her waiting 4 hours in a vulnerable situation and made sure they made a profit in the rescue. She's paid for the highest level of AA cover, all they did was phone someone else and make some ££ on it. The second time the AA have let her down. Previously a few months earlier after a breakdown a promised 40 minute wait turned into 3 hours in the rain with 3 kids in the car, every text message from them added another hour to the ETA. In the end she contacted a local garage and cancelled the AA call out. Safe to say with renewal due we wont be using them again, I've already cancelled my membership several months ago after my own experience poor service. James”

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Posted 2 years ago

“took advantage of the fact I don't know a lot about cars, overcharged me £300 for a pick up when other mechanics have since told me they should have said i can drive home as was only 2 miles away. When I tried to complain the process took 3 months with no results - so I have given up. Very disappointing as they're supposed to be 'the best' (most expensive)”

Helpful Report

Posted 2 years ago

“Had automatic renewal which says been upgraded to a Gold customer with extra perks. The charge for the year is £307-19. Looking online if a new customer the same cover is £169! So loyalty buys an extra cost of £138.19. My dads policy, i am trying to sort, wouldn’t speak to me without authority; he has emailed them to authorise them to speak to me; saying not had that and will take 5 working days to acknowledge the email and then i need to call. This has been going on for nearly 2 weeks.”

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Posted 2 years ago

The AA is rated 2.8 based on 1,950 reviews