The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fooked up account last year admitted it their fault customer service team don’t care about customer and never reply then cancel membership when they are dealing with a complaint”

Helpful Report

Posted 2 years ago

“Not helpful at all. Workers don’t know their job. second time they have provided wrong information and had to spend unnecessary money for different parts. Please don’t fall for the big companies like AA. If you point something to them they don’t even care to solve ☹️ And when raised a complaint, they said this is what they can do and they didn’t even care or tried to resolve my issues.”

Helpful Report

Posted 2 years ago

“Don't ever top up an account with the expectation that you'll receive money back- have been waiting months on end for even an acknowledgement, they don't reply via their online help service nor do have a telephone service for it.”

Helpful Report

Posted 2 years ago

“I called the AA who although they responded in a timely manner, the attitude of the operative was completely negative, he admitted to not being qualified to diagnose my vehicle and I was left to sort out my own problem and had to abandon the vehicle overnight. On my eventual return to my residence, I tried to file a complaint and was met with nothing but obstacles. It is a shame as I have been a member for over 30 yrs and have had wonderful service in that period, but this company is not one that I recognise !!”

Helpful Report

Posted 2 years ago

“Truly ridiculous company who seemingly cannot follow the law with regards to issuing proof of payment. I have been waiting 3 weeks, spoken to countless “advisors” and wasted a full day attempting to get the most basic of things - a receipt for a payment I have made! Not difficult! Most of their staff that I spoke to didn’t actually know what a receipt is, based on what was actually sent to me at one point. During my super fun day of going around in circles on the phone, I was continually directed to a department which was closed and just meant my call was cut off and I had to start again. However, every person insisted it was not closed..odd then, that I spent all day getting the recorded message “this line is now closed” I will be moving all breakdown cover for both my personal vehicles and company fleet away from the AA due to their sheer unprofessionalism and stupidity.”

Helpful Report

Posted 2 years ago

“Absolute joke! Still waiting here! In the freezing cold woth 3 kids under 5 just sat waiting on the m1!! We had a issue where engine was letting off smoke sp we pulled over luck into a service station and got some help from someone next to us. We inspected ans then called aa. Waiting 1 hour ans the guys even though he was nice did a Bob job. 20 mins if thay down the road same issue. Smoking bonnet. Pulled over called sos and aa again. An hour ago she asked if we were in a busy layby or service and we said we're on the side on the Rd in a bay on the m1.tols us to wait in cold but obv we can't due to dark and 3 small children. We were told oH your in a dangerous zone so will be out shortly. Checked updates frequently and we won't be seen until 2.17. You'd think with small kids in a DANGEROUS area yous try and rush but no. Well just hang on. Wouldn't even rate it a star. #jokeAA.”

Helpful Report

Posted 2 years ago

“Car broke down in the middle of nowhere with my disabled grandson, phoned AA for five hours and no answer, answer phone said 'use AA app'. Not everyone has a smartphone , for those that do there is often no signal. If the AA cannot answer a phone call during an emergency breakdown then what's the point of being a member?”

Helpful Report

Posted 2 years ago

“Thursday morning car dead....called AA, told expected time for recovery 45mins....still waiting 36 hours later, they can't find a garage to come out and they don't have a patrol vehicle nearby. I have now asked they arrange a hire vehicle. I am pretty sure they keep me waiting until I get to a point where I arrange my own recovery and then cancel the job with them...but I won't, the longer I wait the longer my complaint will be. They are also a bunch of liars...I asked which garages they called, it was obvious they were reading of a list. I called one of these garages, which is less than 10 miles away and they said they have recovery staff available and the AA have not requested their services to come to my car. AVOID AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Broke down today. Stranded at the side of the road with my motorbike. Called the AA, but was told there would be 20 minute wait before getting an answer. Battery was low on the phone and knew it was unlikely to last the time plus the ensuing call so had to prioritise letting people know where I was etc. When you’ve broken down, you need help, not hindrance. 4 hours later I made the 5 mile trip back home with proper help from a friend who had to put himself well out to attend. It scares me to think how the AA would handle a situation where my wife and daughter were stuck with a breakdown. 40 ish years with the AA and just 4 times needed help. Not at all happy.”

Helpful Report

Posted 2 years ago

“I've been paying for roadside assist for a year and a half. My car broke down at the side of the motorway at 2am and after calling the AA and waiting for an hour, the AA called back to say there was nobody available to help me. I had to pay for a private tow and for a taxi home. I have tried to contact them and have not had a response in over a week.”

Helpful Report

Posted 2 years ago

“Services are awful with waiting times nearly 2 hours. To cap it all we bought a part from AA £245)and their engineer didn’t even fit part in properly causing us to have another breakdown with another 2hrs wait. I have been with AA for 20years. Wont be renewing again”

Helpful Report

Posted 2 years ago

“Had fleet cover for 8 vehicles which for the first year was a fair price. Never used them in that first year then on renewal the fees more than doubled. The AA then kept chasing me to try and get to renew my premium even though I told them I did not want to renew. 3 further calls, 5 emails and 2 texts later I called them and threatened with a formal complaint if they didn't;t stop these unsolicited calls and emails.”

Helpful Report

Posted 2 years ago

“AA in my opinion could care less about customer service! Just had 4 flights and on ALL flights attendants were awful. We also had a connecting flight canceled. We never were told why. Just told you get no compensation figure it out yourself! Standing in a line of several hundred people in the same fate, we paid for a rental car and hotel room for hundreds! I will NEVER fly AA again!!! WORST AIRLINE EVER”

Helpful Report

Posted 2 years ago

“Protracted duration prior to talking to someone, other than a bloody machine. The person who tried to assist was clearly mentally challenged with the simplicity of understanding basic English and completely at odds when I explained what I needed as opposed to being towed, (at cost). Incidentally, my membership covers me for nearly everything, so this was yet another issue that I would have had to relay to the imbecile. My membership will be due for renewal very soon. Post this torrid event I’ll be seeking other options.”

Helpful Report

Posted 2 years ago

“Everything, every single thing, staff are unhelpful in every department. My accident claim is still not settled 9months on, no one want to help rectify the situation. The accident was not my fault but it's listed as at fault.”

Helpful Report

Posted 2 years ago

“Whilst taking my car to get it an MOT . The water pump went. I called out the AA only to be told I wasn't coverd as the wasn't MOTd. Their insurance wouldn't cover me . AA= absolutely Atrocious. AVOID AVOID”

Helpful Report

Posted 2 years ago

“4.5 hours for someone to check the car and not be able to tow it even though we repeatedly told them the cars gear box has gone and would have to be towed. They had no one available after all that time therefore we had to wait further 2 hours for a taxi (arrived 1am) to be told we have to get back to the vehicle tomorrow morning, in 6 hours time. Absolute joke!”

Helpful Report

Posted 2 years ago

“My daughter broke down last night on a country lane with her 15year daughter ,it took four and a half hours for the AA to turn up ,great German efficiency ,cut the service increase the profits.”

Helpful Report

Posted 2 years ago

“My car has been written off so I told thee aa . 2 months nearly now I ve been waiting for them to get back to me as they promised. Lol joke”

Helpful Report

Posted 2 years ago

“Lone female with young child, abandoned after waiting from midday to 6.30pm to be collected from dangerous verge of motorway after traumatic accident! Yesterday I had to call AA, with whom I thought we were covered for accident and breakdowns. We had a crash at 11.45am in the fast lane of the M4, due to sudden braking of several cars in front of us. Our engine got crumpled and I managed to get it into the hard shoulder. AA said they would come within an hour and it would cost £375 (!) which we would probably get back from insurance. Later, I was to find out that it is pointless calling the AA for accidents and that your insurance can sort it all out much quicker. However, I didn't know that at the time and my (not present) partner said to just go ahead with AA. 2 hours went by. No one called to update me at any point, even though they promised they would.. Another hour, and another. I chased them and was given their 3rd party rescue company's number. Curt and unhelpful, they said another 2 hours. After 5.5 hours in total of waiting on a steep noisy slope behind the barrier near my crashed car, I called again - this time, the 3rd party tow vehicle had broken down and they'd told AA this 30 mins ago. The job had been cancelled. Nobody - neither AA nor the 3rd party rescue company, bothered to call me and tell me. I called AA again - 20 mins on hold before someone answered, my son extremely upset by this point, my battery running out - they had no idea what was going on but would look at new options for me - and it took another 40 mins before they called back to say they had ZERO options for me. Great, thanks a lot AA. I've paid you £375, waited hours and hours in a dangerous place, and you are completely incapable of doing the job I've paid you for. Then - £75 cancellation fee - which I am supposing we won't get charged since effectively they cancelled us. Eventually our insurance company sorted out a priority rescue vehicle to tow us within 25 mins. Moral of the story: don't bother with AA membership, no point. They should be refunding us the membership fee AND recompensing me 6 hours of wasted time and trauma!”

The AA 1 star review on 20th August 2022

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,974 reviews