The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In an already stressful situation (returning from holiday to find car not working at airport parking) AA entirely useless and massively added to stress. Waited for answer on phone for 20 mins where I was repeatedly advised to use the AA. Ap. Eventually gave up and downloaded Ap only to be put back in waiting queue on phone. 21 years of AA. So called gold member! I have used the service very infrequently but I had the same experience last time. Just waited and waited on the phone. Utterly unacceptable. I will cancel membership as soon as I can bear to contact them. Please do not provide a stock response AA. It adds insult to injury. Ps I never got through. Had to sort it out myself.”

Helpful Report

Posted 2 years ago

“at Legoland with family. Catalytic converter nicked.Car stranded. AA refused to attend”

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Posted 2 years ago

“Absolutely appalling service. Never seen or heard anything like it. Broke down at 8:30, got recovered to a service station 5 minutes up the road where they dropped me in 10 degrees temperature. I then waited 3.5 hours for another recovery to take me 40 minutes (40 miles) down the the M4 to have me put on another recovery truck! At this point being 3am I requested for a taxi to be booked and the car to carry on playing pass the parcel! They then took over 1 hour to arrange a taxi to take me home. From the start the string of lies (this recovery truck will be taking you home) but really it was taking me 17 minutes to the next service station. At this point I began to wonder how many more recovery trucks will I be put on before I arrive home? 12 hours maybe more? Worst recovery company I have ever come across, this isn’t the first bad experience from the AA. None of their own drivers 100’s of external companies they seem to be splitting 1 job into. Seems they couldn’t care less about their customers, no consideration to the time or weather. I will be taking matters further after this disgusting experience. I would for sure never trust them again ever and be cancelling my membership with immediate effect and demanding my costs back.”

Helpful Report

Posted 2 years ago

“They will just rip you off. Stay away. If you are in trouble, the worst company to go to. Worst customer service.”

Helpful Report

Posted 2 years ago

“Unbelievable. I took out a membership mid Sept. New package didn't arrive - sent back apparently. Called to enquire 10th Oct. Not resent until the 19th. Still not arrived (31st today) Rang and asked about a tracking number - don't have one....being sent cheapest way possible. 1 1/2 hrs drive from Auckland......suggest they courier new packages and cards; this is unacceptable”

Helpful Report

Posted 2 years ago

“After applying for employment with AA and receiving an email last Thursday to say I'd been successful in gaining a telephone interview at 8.30am on the 17th Oct, I then received an email at approx 8.10am on the 17th Oct stating my application wouldn't be being taken any further as I had applied for the same role within a six month period. I did declare this on my current application. The fact I have had to re arrange my work schedule, take time out to prepare for the interview and to then be notified 20 mins before the interview that I wouldn't be being considered I find absolutely disgraceful and disrespectful and a complete lack of communication on the AA's part. Date of experience: 17 October 2022”

Helpful Report

Posted 2 years ago

“I got made to believe its a unlimited call out BEFORE I took this cover out sales team told me regardless how many times but its NOT ...people before you take out this cover remember its upto 10 times if you go over the limit you have to pay ...take your money elsewhere where don't believe the AA it's not UNLIMITED I am totally put off with the AA I will never ever give them business or have anything to do with them after this its a fraud its not unlimited like they say unlimited means not limited or restricted in terms of number quantity or extent ..02045489015 i got a call from this number i have to pay ...so why am I being told I can't go beyond 10 call outs in a year and all was personal use not even business all were genuine call outs but am glad I have been aware of this unlimited scam so my people look into this before you part your hard earned money with the AA...please AA don't lie to us just to get your hands on our money”

Helpful Report

Posted 2 years ago

“Called twice and both times the attitude of the agents made me feel worse than the situation I was in. I am told I will have to wait about 3 hours although it js a Sunday morning Always buy your own breakdown instead of going through halifax”

The AA 1 star review on 9th October 2022

Helpful Report

Posted 2 years ago

“DO NOT INSUREWITH THE AA My husband had cover with the AA. He died in January and I notified them and they changed the policy to my name. They omitted to tell me that I was no longer covered for home breakdowns. I had flat battery at home in June, they told me I was not covered for home breakdown and eventually acknowledged that home breakdown should have been included and I understood that they have amended the policy. I had a flat tyre this morning and again the told me I did not have home cover. After discussions between 10am-1pm, during which time I had to get a friend to take me to a long-awaited hospital appointment, I got a local garage to deal with the problem. I decided to cancel my policy but the DO NOT GIVE ANY REFUNDS for the outstanding 6 months. Response to my complaint will be up to 8 weeks! They used to be so good.”

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Posted 2 years ago

“Don’t ever go with them …racial discrimination instructors ….not helpful at all …inconvenient …instructors are ready to take u on ur own car for test but not theirs …when u go for help enter they simply refuse to help u by saying there are no instructors available …if u cough the instructors says u have covid”

Helpful Report

Posted 2 years ago

“waited 3.5 and further 3 hiurs hours knowing I need recovery. They messed me around tryinh fix my tyre when it was clearly visible it cant be fixed. 80 miles from home stranded with 11 year old 3am in the morning. They dont care”

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Posted 2 years ago

“What an absolute DISGRACE, automatic vehicle stuck in reverse, car unable to move. Vehicle completely blocking access road, been waiting nearly six hours. God knows what would would have happened in a real emergencie. AA People just don’t seam to give a STUFF of the situation, you are made to feel you’re an inconvenience to them for breaking down. Just pay the AA a large sum of money for Breakdown Cover, then wait God knowns how many hours/days/weeks you will have to wait for Recovery. My choice would be ANY Recovery ACCEPT the AA. 🤬🤬🤬🤬”

Helpful Report

Posted 2 years ago

“Worst ever! Left stranded for over 6hours on M/A road. Suffering with panic attacks. Cancel patrols without even informing me... Left the car and on a taxi... so a 2h journey is neither over and is taking 10h”

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Posted 2 years ago

“Fooked up account last year admitted it their fault customer service team don’t care about customer and never reply then cancel membership when they are dealing with a complaint”

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Posted 2 years ago

“Not helpful at all. Workers don’t know their job. second time they have provided wrong information and had to spend unnecessary money for different parts. Please don’t fall for the big companies like AA. If you point something to them they don’t even care to solve ☹️ And when raised a complaint, they said this is what they can do and they didn’t even care or tried to resolve my issues.”

Helpful Report

Posted 2 years ago

“Don't ever top up an account with the expectation that you'll receive money back- have been waiting months on end for even an acknowledgement, they don't reply via their online help service nor do have a telephone service for it.”

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Posted 2 years ago

“I called the AA who although they responded in a timely manner, the attitude of the operative was completely negative, he admitted to not being qualified to diagnose my vehicle and I was left to sort out my own problem and had to abandon the vehicle overnight. On my eventual return to my residence, I tried to file a complaint and was met with nothing but obstacles. It is a shame as I have been a member for over 30 yrs and have had wonderful service in that period, but this company is not one that I recognise !!”

Helpful Report

Posted 2 years ago

“Truly ridiculous company who seemingly cannot follow the law with regards to issuing proof of payment. I have been waiting 3 weeks, spoken to countless “advisors” and wasted a full day attempting to get the most basic of things - a receipt for a payment I have made! Not difficult! Most of their staff that I spoke to didn’t actually know what a receipt is, based on what was actually sent to me at one point. During my super fun day of going around in circles on the phone, I was continually directed to a department which was closed and just meant my call was cut off and I had to start again. However, every person insisted it was not closed..odd then, that I spent all day getting the recorded message “this line is now closed” I will be moving all breakdown cover for both my personal vehicles and company fleet away from the AA due to their sheer unprofessionalism and stupidity.”

Helpful Report

Posted 2 years ago

“Absolute joke! Still waiting here! In the freezing cold woth 3 kids under 5 just sat waiting on the m1!! We had a issue where engine was letting off smoke sp we pulled over luck into a service station and got some help from someone next to us. We inspected ans then called aa. Waiting 1 hour ans the guys even though he was nice did a Bob job. 20 mins if thay down the road same issue. Smoking bonnet. Pulled over called sos and aa again. An hour ago she asked if we were in a busy layby or service and we said we're on the side on the Rd in a bay on the m1.tols us to wait in cold but obv we can't due to dark and 3 small children. We were told oH your in a dangerous zone so will be out shortly. Checked updates frequently and we won't be seen until 2.17. You'd think with small kids in a DANGEROUS area yous try and rush but no. Well just hang on. Wouldn't even rate it a star. #jokeAA.”

Helpful Report

Posted 2 years ago

“Car broke down in the middle of nowhere with my disabled grandson, phoned AA for five hours and no answer, answer phone said 'use AA app'. Not everyone has a smartphone , for those that do there is often no signal. If the AA cannot answer a phone call during an emergency breakdown then what's the point of being a member?”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,991 reviews