The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,780 Reviews

48 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.9

Based on 1,780 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been reassuring to have AA cover although I haven't been anywhere due to the Pandemic so I can't comment on their service.”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Good value easy to use”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Probably one of the best car insurance provider I've had staff are very friendly and pull out the stops to keep me rolling on the road would highly recommend using aa for insurance and breakdown cover.”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Good and cheapest car insurance got through the confused.com”

Helpful Report

Posted 2 years ago

“David rescued me when I had run out of petrol,having left my handbag elsewhere-and my husband had removed my "emergency money" from the car !!!! This was on 4.6.2021.He could not have been kinder and more professional.It was getting dark and I was still far from home after a long and difficult journey.THANK YOU SO MUCH,DAVID.Job no:10983”

Helpful Report

Posted 2 years ago

“Highly recommended easy to sort out have no issues with them LOVE AA”

Helpful Report

(Car Insurance) - Posted 2 years ago

“I have breakdown cover for many years with the AA. Having the use of more than one car and like the fact if you are a passenger you are covered. My old car was a right Friday car and had to call them out 3 or 4 times within a Couple of months ever time first class service. Bit annoying that you have to stop do not automatically renew. When you start again much better price no reward for being loyal. But that said I really think they are good”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Excellent service, first time I've had to ring AA, they turned up exactly on time, felt very reassured when I rang up as I was on hard shoulder of motorway, the gentleman who turned up was so nice, his first main concern was my safety, highly recommended!!”

Helpful Report

Posted 2 years ago

“Very easy to use. Get a good deal. I always use go compare every year when renewing my car insurance.”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Very easy to use on website...not had any claims so cannot judge their customer services. Cheaper insurance than anywhere.”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Great east service .. good price”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Great price combo with breakdown cover.”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Easy clear site to use, we had no problems.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very good service from AA”

Helpful Report

(Car Insurance) - Posted 3 years ago

“My claim was only for windscreen replacement. No problems.”

Helpful Report

(Home Insurance) - Posted 3 years ago

“I hope I get same excellent value as I did this time.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very impressed with the quick response. Mike was very polite and professional. Thank you AA and Mike for the excellent service”

Helpful Report

Posted 3 years ago

“Go compare seemed very efficient and guided me to the best quote from the car insurance companies. I then negotiated further discount from the quoted discount on go compare”

Helpful Report

(Car Insurance) - Posted 3 years ago

“I found a very promt service Damian was very polite and proffesional was clean and tidy he exsplained to me what he tested etc the advice was excellalant ill give him 100% no complaints at all thank you Damian”