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The AA Reviews

2.9 Rating 1,772 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,772 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not a complaint, but a review of great gratitude and appreciation to one of your brilliant drivers who went completely out of his way to help me today. My 1 year old boy managed to lock himself inside our car this morning (Monday 22 Nov) after an unexpected stop at birch services off M62. In sheer panic I spotted Danny (AA driver) changing a tyre nearby, and called for his help. Without hesitation Danny quickly stopped what he was doing, and came right over. He expertly packed my window and after a few attempts managed to hit the engine start button and open my window, to free my little 1. He didn’t want anything in return, was just happy to help a stressed out lady in need. I cannot express how thankful I am to Danny and the other gentlemen who’s tyre was being changed. For his quick thinking and steady hand. I just hope Danny gets the recognition he deserves and AA know what a great member to their company he is. I’m only sorry I didn’t get his staff number so he can get full recognition for his good deed. Thank you so much Danny your are a star. Kind regards The female emotional wreck, driving the white BMW, and her cheeky little boy”

Posted 2 years ago

“Phoned regarding a claim,water leak damage in bathroom. They were very helpful explaining the problem started whilst my previous insurer was responsible. They supported my claim and previous insurer paid up. Will renew with AA as I haven't made a claim against them therefore premium won't be affected.”

(Home Insurance) - Posted 2 years ago

“Only cmplaint is that the price has gone up every year hopefully that will change. I haqve another idea if this persists”

(Home Insurance) - Posted 2 years ago

“Hi I am sending this email as some people are quick to complain yet don’t acknowledge the good things. I want to say Thank you to one of your lovely staff members Aaron Bryan for helping myself and my friend on the evening of 15th November. We were in Chorley on a work course and after it finished discovered a flat tyre, we pulled into a petrol station to see what we could do and Aaron was there putting petrol in his van. It was dark, raining and we had to drive home to Liverpool and Aaron really helped us out. He inflated the tyre to enable us to get home and didn’t hesitate to help us and wished us a safe journey. Please give some recognition to Aaron and pass on our Thanks again. He was in his spare time and didn’t have to help us. Thank you so much Aaron Bryan who gave us his staff number so we could send our appreciation. 810020. Best of luck to you Aaron and hope AA recognises and appreciates this amazing staff member Kind regards Emma xx”

Posted 2 years ago

“Excellent service with call outs and queries re admin”

Posted 2 years ago

“Called AA this morning only waited 15min got me going then followed me to the garage to make sure I got there safe. Excellent service and staff member.”

Posted 2 years ago

“Great service, very helpful and friendly”

(Home Insurance) - Posted 2 years ago

“Had the aa come out today in gwespr nort Wales when my van broke down I can honestly say they were fast and effective Ben the mechanic came out and manage to get our work van going again what a life save would like to thank him again thanks would highly recommend aa never been let down”

Posted 2 years ago

“The dog is very pleased with her pet insurance from the a.a. ,I did explain that they don’t ride motor bikes and sidecars ,nor do they salute your AA badge ,that was all many years ago ,she was obviously very disappointed”

(Home Insurance) - Posted 2 years ago

“My car broke down, I was totally panicked, one phone call to AA, professionally and calmly dealt with and my car was back in the road in an hour.”

(Home Insurance) - Posted 2 years ago

“Dash lights on but car would not start, contacted AA and they were out within 30 minutes then in about 10 minutes the mechanic named Paul had the car fired up, very helpful and polite and explained what he was doing clearly and concisely , excellent service.”

Posted 2 years ago

“an AA rep turned up in 30 minutes of our call out gentlman called Mike, resolved the immitate issue and gave sound advice on thee issue out at hand. Was friendly and helpfull. Excellent service”

Posted 2 years ago

“I broke down in the middle of a roundabout on my way to my nieces wedding and Luke got me to the church on time . Arriving in style in the yellow van with no oil stains on my suit ! He also arranged for the Jeep to be taken to a local garage Please pass my thanks on to Luke personally . Properly saved my bacon !”

Posted 2 years ago

“Been with the AA for several years and every time I have needed them they have shown up within the hour and sorted things out straight away.”

Posted 2 years ago

“Paul J.D Recovery, a gentleman, very helpful.”

The AA 5 star review on 7th September 2021

Posted 2 years ago

“Best point about 'Go Compare' is it remembering all your details from last year making getting quotes quick and easy. Also the 'Free Insurance Excess cover' is a great idea. Very good PR & only costs 'Go Compare' a small amount if a claim occurs I guess, (which they're probably insured to cover!!). A Great idea.”

(Home Insurance) - Posted 2 years ago

“I broke down 50 miles from home with my grandchildren with me, i rang the AA and a lovely man called Richard from Heysham came out to rescue us, he was kind enough to stay with us until a taxi arrived to take 7 of us home while he towed my vehicle. It took almost 3 hours, he gave us lots of reasurance and made us feel so safe. Such a fantastic service.”

Posted 2 years ago

“I had a terrible tyre burst in A2 this morning on my way to work I called AA and within 15 mins after speaking to them the recovery arrived.. He asked if we are ok.After fixing the car the mechanic waited for us to leave first. AA you are the best you handled the situation well..👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽”

Posted 2 years ago

“Audrina Daniel-Prince is a fantastic instructor. I passed my test on my first go and I attribute that to her teaching! If you are a nervous driver, have a tendency to overthink/ self doubt she will boost your confidence and get you where you need to be! A fun and calming influence - it was a pleasure to have such a lovely instructor- thanks so much!! :)”

Posted 2 years ago

“Yesterday Paul, from Hartlepool, came to assess my car's problem, when it started braking when it should have been accelerating! it was job no. 1898. He recognised the fault straight away, rang S.G.Petch in Darlington and asked me if I was confident enough to drive it to the garage, with him behind me all the way (he had done a temporary repair). I agreed to that, we got to the garage, left the car and I had a lift in the AA van home. As soon as we got back, he rang a hire company and organised a courtesy car for me, which arrived about 2hrs later. I cannot thank him enough, as I was initially very frightened by the way the car behaved. His kindness and good sense, added to his obvious skill stopped my stomach churning and helped me to relax. What a great guy! I have been a member of the AA for over 50 years and only called them twice, when my A40 car ran out of petrol on the M1 in 1971 and yesterday.”

Posted 2 years ago

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The AA is rated 2.9 based on 1,772 reviews