The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Services”

Helpful Report

Posted 4 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you had a great customer service experience. Please stop by and visit us again soon!

Posted 4 years ago

“The furniture is amazing and the sales person Donna Chapman is awesome and amazing at the same time!!! Go see her”

Helpful Report

(ST1) - Posted 4 years ago

Thank you so much for shopping with us, and thank you for your review! We're happy to hear that Donna is amazing and that you had a great shopping experience. We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

“The shopping and purchasing experience was great. Easy process. Knowledge staff. No pressure approach. Highly recommend. Delivery scheduling should be more flexible. Being given a 4 hour block is not exactly convenient but I understand why that may be necessary. I requested that block of time to be in the morning hours vs evening hours and was told that isn’t possible. Even if it delayed the delivery date? Not possible. I have no complaints about the delivery itself. The delivery staff were friendly and efficient. I am suggesting you revisit your scheduling process and build in a bit more flexibility for your customers with busy lives, responsibilities, obligations to employers, etc. Thank you for listening.”

Helpful Report

(ST1) - Posted 4 years ago

Thank you for shopping with us, Tina, and thank you for your feedback! We're sorry that you needed more flexibility for a delivery time, and that we were unable to provide it at the time. That does sound frustrating! Our managers monitor our reviews, will take note of this, and will look into steps we may be able to take to improve this in the future. We are very happy to hear that your shopping experience was great and that our delivery team was friendly and efficient. We would love to help you again in the future. Please stop by and visit us again!

Posted 4 years ago

“My shopping day with you guys was awesome,every question or anything I didn't understand was broken down and explained to me..I would recommend this store to everyone.”

Helpful Report

Posted 4 years ago

Thank you for being a valued customer, and thank you for your feedback! We are very happy to hear that you had an awesome shopping experience and that our team was able to answer any questions you had. We look forward to helping you again in the future!

Posted 4 years ago

“...×wwwwwwwwww”

Helpful Report

Posted 4 years ago

Thank you for shopping with us, and thank you for your 5 Star review! We look forward to being able to help you in the future. Please stop by and visit us again soon!

Posted 4 years ago

“Molly Kiestler in Customer Service did an excellent job in helping me replace a piece of furniture after it had been delivered. She researched my previous purchase to find the piece that I wanted. She was very helpful, kind and courteous!”

Helpful Report

Posted 4 years ago

Thank you for shopping with us, and thank you for your review! We are so happy to hear that Molly did an excellent job of researching your previous purchase, and helping you find exactly what you wanted. We're also happy to hear how courteous and kind she was when helping you! We look forward to helping you again in the future. Please visit us again soon!

Posted 4 years ago

“Gail is the best.”

Helpful Report

Posted 4 years ago

Thank you for shopping with us, Mark, and thank you for your review! We are so happy to hear that Gail is the best! We look forward to helping you again in the future. Please visit us again soon!

Posted 4 years ago

“Excellent experience I love my couch and buffet table. The delivery drives were great and the furniture is beautiful.”

Helpful Report

Posted 4 years ago

Thank you for shopping with us, Teramena. And thank you so much for your review! We are very happy to hear that you love your new furniture. We especially love to hear you had an excellent experience and that our delivery drivers were great! We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

“I make a cash purchase in May 2021 for a total of 3549.00. o course with Corvid 19 the delivery of the beds and mattresses occurred in August 23, 2021. Received the merchandise and my daughter's lighted headboard was not working. I forget to share that the manager and sales agent guaranteed delivery for all merchandise by June 30, 2021. Now since the lights on the headboard was not working the sent a tech out and he requested a order for a new headboard. They promised it would be delivered September 30, 2021. It arrived October 8, 2021. We discovered during the new set up that it was only a bad power charger. Shame on the lazy tech that come out to do the initial repair evaluation. I will never purchase anything yet for The Made Great American Homestore again. Customer service was subpar but i must say the delivery tech are awesome! the only thing I would brag about!”

Helpful Report

Posted 4 years ago

Thank you for being a valued customer, and thank you for sharing your experience. Please accept our apologies for the problems you had with the headboard and the delay. That sounds very frustrating! We didn't meet our own expectations of providing the best customer service experience possible. We are happy to hear that you were pleased with the delivery tech. Our management team does monitor each and every one of these reviews, and we hope they were able to get your issues resolved to your satisfaction. We also hope that you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 4 years ago

“My first purchase was amazing; however, I was very disappointed in the service I received with my second purchase. I was told I would receive the second half of order in July. Then it turned into august, then September then December and when I finally complained I was basically told December was good because others were waiting until next year for their orders. After telling the manager I would not be waiting any longer and they could come get the loveseat I had already received back in April he said it would have to inspected first which I was ok with. Hours later I got a call that they somehow would be receiving my order that I’ve been waiting on for months in a week now. I think it’s ironic that I was being told I would have to wait several more months until I said I wanted to return my order. I love my furniture but I Do not intend to purchase from this company again due to the run around I was given while actively paying for furniture I hadn’t even received yet.”

Helpful Report

Posted 4 years ago

Thank you for shopping with us, and thank you for sharing your experience with us. We are so sorry about the delay of your sofa's arrival. That sounds very frustrating! We clearly didn't meet the expectation we have of ourselves to provide the best experience possible. Our managers read each of these reviews and are taking steps to improve this; we hope you'll consider giving us a second chance in the future so that we can show you how much better we can do!

Posted 4 years ago

“I can’t write a review yet, because all of my furniture have not come in.”

Helpful Report

Posted 4 years ago

Thank you for being a valued customer, and thank you for sharing your feedback with us. We are sorry all of your furniture hasn't come in yet. That sounds frustrating. Our management and service teams would like to review your situation to see if there is anything we can do. Please call us at 1-800-260-4898 or contact us via our website and we would be glad to assist you!

Posted 4 years ago

“It was good”

Helpful Report

Posted 4 years ago

Thank you for being a valued customer, Peggy, and thank you for your feedback. We're happy to hear that you had a good experience shopping with us. We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

“Sale person friendly”

Helpful Report

(ST1) - Posted 4 years ago

Thank you for being a valued customer, and thank you for your review! We are very pleased to hear that your salesperson was very friendly, and that you had a 5 Star experience. We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

“We’ve made large furniture purchases here twice in the last 18 months. Excellent experiences all around!”

Helpful Report

(ST1) - Posted 4 years ago

Thank you for being a loyal customer, Brad, and thank you for your review! We are so happy to hear that you have had excellent experiences all around. We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

“Over 6 months ago we purchased a $4000 bedroom set àt your Southaven store. Our sales rep, Leigh, was incredible, not pushy or hovering, and patient! Unfortunately, the mirror to our dresser was broken beyond repair in the warehouse. The set had been discontinued and there was a very long wait for one from the manufacturer. Both Leigh and her manager kept me updated on a regular basis for 6 months and I never had to ask about it first. We now have a complete set and will shop here again. The only reason our rating is 4 not 5 is bebause they mirror was broken to begin with.”

Helpful Report

(ST1) - Posted 4 years ago

Thank you so much for shopping with us, Carla, and thank you for your feedback! We are so sorry to hear that your dresser mirror was broken, and that there was a long wait to receive a new one. That sounds frustrating! We are very happy to hear that Leigh was incredible about keeping you up to date and making sure that you got a new one just as soon as it was available. We're also happy that Leigh and her manager were able to get this resolved for you. We look forward to being able to help you again the future. Please stop by and visit us again soon!

Posted 4 years ago

“We very much enjoyed our sales lady very happy with all of her help”

The Great American Homestore 5 star review on 16th October 2021

Helpful Report

Posted 4 years ago

Thank you for shopping with us, Cassandra, and thank you for your feedback! We're happy to hear that you enjoyed working with your salesperson, and that she was very helpful. We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

“the agent was friendly and helpful”

Helpful Report

(ST1) - Posted 4 years ago

Thank you for shopping with us, Helen! And thank you for your feedback. We're happy to hear that our salesperson was friendly and helpful. We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

“The chair was broke, the frame on the mirror was damage. They sold me the floor sample off the floor when he clearly said he had the set in stock. There was writing on the arm of the floor sample and that’s the same piece of furniture they brought to my house. The mirror and chair was replaced but the couch with the writing on it was not replace. So I have a floor sample piece.”

Helpful Report

(ST2) - Posted 4 years ago

Thank you for shopping with us, and thank you for sharing your feedback! We are sorry that your chair and mirror frame were damaged, and that the couch looked like it had been a floor model. That sounds disappointing. Our managers looked into this for you, and we hope they were able to get this resolved to your satisfaction. We hope you'll consider giving us a second chance in the future!

Posted 4 years ago

“Very friendly, helpful, knowledgeable people, we love your furniture. We have shopped with great American for years, it is our go to store,”

Helpful Report

(ST1) - Posted 4 years ago

Thank you for being a loyal customer, David! you have shopped with us for years, and love our furniture! We're also very happy to hear that you have always found our team friendly, helpful, and knowledgeable. We look forward to helping you again. Please stop by and visit us again soon!

Posted 4 years ago

“I love my new furniture! Chino was a great help through the buying and delivery process. Also the delivery guys were quick friendly and just great!”

Helpful Report

(ST1) - Posted 4 years ago

Thank you for shopping with us, Carolyn, and thank you for your review! We're very happy to hear that Chino was a great help. And we're also very happy that our delivery team was quick and friendly. We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 4 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews