The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff was so friendly and helpful. Listened to what we wanted and took us to the options that were available in stock b/c we didn't have time to wait on shipping delays!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Melissa. And thank you for your review! We're happy that you found our team to be friendly and helpful, and that our team was able to help you find in-stock pieces so you wouldn't have to worry about any shipping delays. We look forward to being able to help you again in the future!

Posted 3 years ago

“The sales people at the store are excellent and were willing to work with me when I made a boo-boo in choosing a chair and ottoman that was much too big for a room I was adding on to my home. I had no problem trading what I had originally bought with something much more suitable. Thank you great American home store.”

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Posted 3 years ago

Thank you so much for shopping with us, Gail! And thank you for your feedback. We're so happy we were able to help you exchange the oversized furniture for something that worked better for your space. We look forward to being able to help you again. Please stop by and visit us again soon!

Posted 3 years ago

“Salesman was great”

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Posted 3 years ago

Thank you for shopping with us, Jasper, and thank you for your review! We're very happy to hear that your salesman was great. We hope you visit us again soon!

Posted 3 years ago

“I love my furniture but just waiting on the rest of it to get here to enjoy it”

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Posted 3 years ago

Thank you for being a valued customer, Tina, and thank you for your review! We're sorry you had to wait on some of your pieces to arrive. That sounds frustrating. Our team reviewed your situation, and we hope they were able to get everything resolved to your satisfaction. And we're very happy to hear that you love your new furniture. We look forward to helping you again. Please stop by and visit us again soon!

Posted 3 years ago

“Great quality furniture, large selection and very reasonably priced!”

Helpful Report

Posted 3 years ago

Marcia, thank you for your review, and thank you so much for shopping with us! We're happy that you found a large selection of reasonably priced, quality furniture when you visited our store. We'd love to help you again in the future. Please stop in and see us again soon!

Posted 3 years ago

“Always a good experience”

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Posted 3 years ago

Thank you for shopping with us, Brian, and thank you for your feedback! We are very pleased to hear that you always have a good experience when you visit our store. Please stop by again soon.

Posted 3 years ago

“We canceled our order from Ashley Furnitire because of multiple delays and poor customer service. We were hesitant but hopeful and then delighted for a different experience at Great American. During this time of delays and months of waiting for most everything, we all need to exercise our patience. But poor customer service, rudeness and being lied to should never be tolerated! Even though I cannot remember the salesman's name at Great American, I remember that he listened to us and what we wanted. More importantly, after the sale, when I called to ask questions or ask for confirmation on delivery, there was competency and kindness. Then when delivery day arrived, several men arrived on time and were careful, polite, courteous and went out of their way to teach us how to dissassemble the sectional f/when the need arrived. I also appreciated how the guys worked well together. All this to say that this was a much better experience than what I've recently experienced from the competition. Time will tell regarding the quality of the sectional and how long it holds up, but for now, I think I've found my go to furniture store!!”

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Posted 3 years ago

Thank you for shopping with us, Paul. And thank you very much for your review! We are beyond pleased that your salesman listened to you, and that he was kind and competent about answering your questions. We are also very happy to hear that our delivery team did a great job, was polite, and took the extra time to show you how to disassemble your new sectional. We are so glad that this was a much better experience than many you have had recently, and we would love to help you again in the future! Please stop by and visit us again.

Posted 3 years ago

“I ordered 2 yards should've been 72" long they sent 1 1/4 it was 44" long I'm very unhappy with this 😕”

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Posted 3 years ago

“Daniel the sales person went above and beyond. He is an excellent example of a customer service oriented salesman!!!”

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Posted 3 years ago

Stephen, thank you so much for your review, and thank you for shopping with us! We are very pleased that Daniel went above and beyond for you, and that he provided such an excellent customer service experience. We're looking forward to helping you again in the future. Please stop by and visit again soon!

Posted 3 years ago

“I quickly needed a low profile bedding foundation, I called n was assured there were plenty ion hand. My brother took his truck n warehouse men helped load, payment quickly made and before lunch it was on my bed. Very pleased. Price was very fair, as I’d made other inquiries. I’ve bought furniture previously at GAHS.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Peggy, and thank you for your feedback! We are very happy that we were able to help you when you needed something quickly, and that you were very pleased with both the price and the pickup process. We look forward to helping you again in the future. Please stop by and see us again soon!

Posted 3 years ago

“I was looking for a lift recliner chair and found just what I needed here.”

The Great American Homestore 5 star review on 24th October 2021

Helpful Report

Posted 3 years ago

Thanks for shopping with us, Joe, and thank you for your review. We're very happy that we were able to help you find just the chair you needed. We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Very poor quality”

Helpful Report

Posted 3 years ago

Thank you for being a valued customer, and thank you for sharing this with us. We are very sorry you feel the quality isn't what you expected. That sounds frustrating! We hope our team was able to get this resolved to your satisfaction, and that you will consider giving us a second chance in the future to show how much better we can do!

Posted 3 years ago

“I was truly very impressed with the salesperson and customer service I received. The salesman was very knowledgeable and knew exactly what I was looking for.”

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Posted 3 years ago

Thank you for your review, Shirley, and thank you so much for shopping with us! We are very happy that you were truly impressed with your salesperson and our customer service. We look forward to helping you again in the future. Please stop by and see us again soon!

Posted 3 years ago

“Terrible on following up and getting orders. No communication on no level.”

Helpful Report

Posted 3 years ago

Thank you for being a valued customer, and thank you for sharing your experience with us. Please accept our apologies for the lack of communication about your order. That sounds very frustrating, and it doesn't meet the expectations that we have of ourselves to provide the best customer service experience possible. Our team is taking steps to actively improve this, and we hope you'll consider giving us a second chance in the future!

Posted 3 years ago

“Really Good customer service, employees are really patient”

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Posted 3 years ago

Thank you for being a valued customer, Claudia, and thank you for your review! We are beyond pleased that our team provided you with great customer service, and we hope we can help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The movers were on time. One black guy. One white guy. The white guy was the one who actually brought the box spring into our home. He was pleasant at first. I’m like ok he’s nice let me tip him. I had a large bill. Left the house to get change. Came back. He was picking my daughters television up off the floor. I knew he knocked it over. Otherwise why would he be picking it up off the hardwood floor. He then lied about it. I’ve called and called. No answers. No response. Poor service. So he ruined my daughter’s television and then lied about it.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ieshia, and thank you for your feedback! Please accept our sincere apologies for the problem with your delivery. That sounds very frustrating. It does look like we've tried to reach out to you, and haven't managed to connect. Our management and service teams would like to review your situation. Please call us at 1-800-260-4898 or contact us via our website and we would be glad to assist you!

Posted 3 years ago

“Love overall experience of shopping here. Great verities of products, products quality, great prices and customer service. Will ship again and recommend.”

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Posted 3 years ago

Thank you for your review, Angela, and thank you very much for shopping with us! We are very happy that you love the entire experience, and always find great products and great customer service. We're looking forward to your next visit. Please stop in and see us again soon!

Posted 3 years ago

“My salesman was so good. He helped me find the perfect sofa!”

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Posted 3 years ago

Thank you for shopping with us, Sarah, and thank you for your feedback! We are very pleased that your salesman was so good and helped you find the perfect sofa/ We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“This was my first time in your store. I found the perfect recliner with the help of sales rep Debbie Martin. She was very nice, professional, and allowed me all the time I needed to make my decision. My sister was with me and we both purchased the same chair. I'm a happy customer.”

Helpful Report

Posted 3 years ago

Thank you for being a valued customer, Peggy, and thank you for sharing your experience. We are very happy to hear that Debbie was so nice and professional and that she was able to help you and your sister find the perfect recliner! We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Price was reasonable. Salesperson was knowledgeable.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, James, and thank you for your review! We're happy that you were able to find what you needed for a reasonable price, and that your salesperson was very knowledgeable. We hope we can help you again in the future. Please stop in and see us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews