The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(I already put my review on your Facebook page last weekend! Gave you 5 stars in every aspect. Please check the Facebook page for Great American Furniture Outlet!) THANKS!”

Helpful Report

Posted 3 years ago

Thank you so much for shopping with us, Benita, and thank you for taking the time to leave us another 5-star review! We're so happy to hear that you had a great furniture shopping experience in every aspect. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We came in with my elderly mother to purchase a lift chair. My mother was treated so patiently and kindly by both the saleswoman, Rachel, and the store manager. Both of them bent over backward to help her find just the right chair for her!”

Helpful Report

Posted 3 years ago

Thank you so much for shopping with us, Renee, and thank you so much for the 5-star review! We're very pleased to hear that your mother was treated with such kindness during your visit. And we're also very happy to hear that both Rachel and our manager were so helpful about finding exactly the right lift chair to meet her needs! We appreciate you, and we hope you'll stop by and visit us again soon!

Posted 3 years ago

“Very friendly staff. Excellent customer service.. My sofa arrived right on time the day of delivery. No complaints at all.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Brett, and thank you for your review! We're are very happy to hear that you met a very friendly staff that provided excellent customer service, and that your sofa arrived right on time. We appreciate you, and we would love to help you again in the future. Please stop by and visit us soon!

Posted 3 years ago

“Very quick and easy process, the associate in the store was nice and kind, they only thing i disliked was she never let me look around the store on my own, she was on me from the time i walked in the store. my purchase arrived timely the team put the bed together so quickly they was in and fast,”

The Great American Homestore 5 star review on 29th November 2021

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jacqueline, and thank you for your review! We're very happy to hear that you found shopping with us to be an easy process, that your sales associates were kind, and that your new furniture was delivered promptly and put together quickly. We are sorry that you felt your salesperson was on you during your entire visit; that sounds frustrating. Our managers do read each of our reviews, and we'll take note of this and work to improve it in the future. We would love to help you again in the future, so we can show you how much better we can do. Please stop by and visit us again soon!

Posted 3 years ago

“Excellent service and wonderful shopping experience. Looking forward to receiving my furuniture!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Judy, and thank you for your review! We're very happy to hear that you received excellent service and a wonderful shopping experience! We appreciate you and would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“After receiving a positive friend referral, we have been in multiple times and have purchased our dining room set, some vases and artwork. We love all of it and referred our in-laws and they bought an entire set of new furniture for multiple rooms for their new house. When I enter a store, I like to explore on my own without being disturbed or getting the feeling of being hounded by salespeople. Of the 3 times that I have entered the store, 2 times were great and on the 3rd time, I was immediately hounded on within steps of entering the front door. Though I appreciate someone looking to serve me, I felt like he, the salesperson, was the next 'up' and I immediately got the vibe that he was coming in for a sale, not to take care of my needs. Though mildly put off by this initial impression, we clearly stated our intentions and he backed off. Overall, love the selection and will probably be back for more.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tommy, and please accept our apologies for the uncomfortable shopping experience of a salesperson not giving you space to browse. Our managers do read each of our reviews, and will take steps to address this so that you will find shopping with us a friendly and low-pressure experience. We are happy to hear that your other experiences with us have been great and that you love the pieces you have purchased. And thank you so much for the referrals to your friends and family! We hope you will give us a second chance to prove ourselves to you. Please stop by again soon, so we can show you how much better we can do!

Posted 3 years ago

“Best experience ever”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you so much for the 5-star review! We are very happy to hear that we were able to provide the best furniture shopping experience. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Impressed by their professional service and quickly taking care of a problem that developed with one of our purchases. They provided excellent follow-up and I never had to check on the status of our order or problem resolution”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Johnnie, and thank you for your feedback! We're sorry there was any kind of a problem with your purchase; We're also very happy to hear that we promptly and professionally took care of the problem for you! We're also happy to hear that our team provided excellent follow-up and communication about your order. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Polite salesman, courteous”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you so much for your 5-star review! We're very happy to hear that our salesman was polite and courteous. We would love to help you again in the future, please stop by and visit us again soon!

Posted 3 years ago

“Sales person is personable when helping you decide.”

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Posted 3 years ago

Thank you for shopping with us, Damon, and thank you for your review! We are very happy to hear that you found your salesperson personable and helpful. we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My saleman, Joe, was great. Helpful but not a pest. I was MOST impressed when we picked up my furniture. The tall, caucasian man who assisted us was polite, informative and extremely helpful. We arrived at the pickup area right a noon and the doors weren't open. This man was sitting in his car and saw us waiting. He got out and told us they would be opened soon (he didn't have a key) but he called the store to let them know we were at the dock. He represented your company very well. Even my husband commented how great he was.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tara, and thank you for your feedback! We're so happy to hear that Joe was great and that you also had an impressive pickup experience. We're pleased to hear that our warehouse team member took the time to make sure the store knew you were at the dock when you arrived, and that he represented our company very well. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Gail was great”

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Posted 3 years ago

Thank you for shopping with us, and thank you so much for your 5-star review! We're very happy to hear that you had a great experience and that Gail was great. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Delivery was exceptional. Arrived early and set up furniture with care.”

The Great American Homestore 5 star review on 23rd November 2021

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Elizabeth, and thank you for your review! We're very happy to hear that your delivery was exceptional and that our delivery team arrived early and set up your new furniture with care. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I had a great experience. Go Connie!!!”

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Posted 3 years ago

Thank you for shopping with us, Tim, and thank you for your review! We're very happy to hear that you had a great furniture shopping experience. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Very helpful and professional met all her needs would recommend anyone to go there and buy furniture excellent service. Delivery was timely and friendly.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Brian, and thank you for your review. We're so happy to hear that you had an excellent furniture shopping experience, and that our delivery team provided a timely, friendly delivery. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“From purchase to delivery and set up was excellent. Thx”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Visanji, and thank you for your review. We're so happy to hear that you had an excellent experience from purchase to delivery. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Ms. Earnestine was great. She was knowledgeable and attentive.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Doris, and thank you for your review! We're so happy to hear that Ms. Earnestine was knowledgeable and attentive, and that you had a great experience shopping with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Everything went as expected. They were able to give me measurements even for the box it came in so I could buy my furniture without having to see it first.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jessica, and thank you for your review! We're so happy to hear that everything went exactly as you expected, and that we were able to give you the box measurements so that you could buy your furniture without having to see it first. We appreciate you, and we'd love to help you again in the future. Please stop by and visit us soon!

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rick, and thank you for your review. We're very pleased to hear that you had a great customer service experience when you visited us. We'd love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Ebonee was GREAT!! Very imformative and helpful”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Regina, and thank you for your review! We are very happy to hear that Ebonee was very informative and helpful, and that your visit was great! We'd love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews