The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the quality, comfort and style of my custom built sofa. The delivery service to Tupelo was excellent, on time and professional. Thank you, Carol E”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Carol, and thank you for your review. We are so happy to hear that you love the quality, comfort, and style of your custom sofa! We're also very happy to hear that your delivery was excellent and on time. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great. American had just what we needed. The delivery service was right on time and very polite. A very good experience.”

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Posted 3 years ago

Becky and Melissa, thank you so much for shopping with us, and thank you for your review! We are so happy to hear that we had the furniture that you needed, and that the delivery team was on time and polite. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great customer service and was so pleased that the recliners that we purchased were available and were delivered within a week. Thank you so much!”

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Posted 3 years ago

Thank you for shopping with us, William, and thank you for your feedback! We're so happy to hear that we had the recliners you wanted in stock and that we were able to deliver them to you within a week. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great customer service, friendly and helpful. Had the perfect couch for me with a great price”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jerrica, and thank you for your review! We're very happy to hear that you found friendly and helpful customer service while shopping with us, and that you found the perfect couch at a great price! We appreciate you, and would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We found the recliner we wanted at a price we could afford. Amber, the sales associate, was very helpful and attentive to our needs.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ernest, and thank you for your review! We're very happy to hear that we were able to help you with the recliner you wanted at a price you could afford, and we're also very pleased to hear that Amber was attentive and helpful. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Products in stock delivery was quick and professional”

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Posted 3 years ago

Thank you for shopping with us, Mike, and thank you for your feedback. We're very happy to hear that we were able to help you with in-stock products, and that your delivery was quick and professional. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We recently purchased a rocker recliner from Great American Homestore, our shopping experience was great. James Drane was an excellent salesman! We were very specific in our request. James worked hard to make sure we could get exactly what we were looking for. The staff at GAH is always friendly and professional. Pam Whitfield”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Pam, and thank you for your review! We're very happy to hear that you had a great shopping experience. We're also very pleased that James was excellent and worked hard to help you get exactly what you were looking for. And we're happy that you found our entire team to be friendly and professional! We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“The salesman at Great American Home Store promptly offered assistance and wasn't pushy at all. He let us browse and try out furniture until we found the furniture we liked. Once we found what we liked, he helped us get the best deal with affordable financing. It was a very good experience. I would definitely recommend.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ken, and thank you for your review. We're very happy to hear that our salesman offered immediate assistance, and let you shop without feeling pressured. We're also very happy to hear that he helped you get the best deal with affordable financing and that you had a great shopping experience. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“All the sales workers are so kind and very nice to a costumer they really work with the costumer.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We are very happy to hear that our team was very kind during your visit. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Scott our sales person was awesome and the delivery was very professional we will do business again”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Shirley, and thank you for your review! We're very pleased to hear that Scott was awesome, and that the delivery was very professional. We would love to help you again in the future! Please stop by and visit us again soon.

Posted 3 years ago

“Easy to deal and fast delivery.”

Helpful Report

Posted 3 years ago

thank you for shopping with us, and thank you for your review! We're very happy to hear that you found your furniture shopping easy to do with us, and that we were able to deliver your new furniture quickly. We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Our salesperson, Bettye, was very helpful and knowledgeable about the furniture we wanted to view. She provided great information and made our decision very easy. The delivery was flawless. She also helped us set up the delivery that was convenient for our schedule.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Aaron, and thank you for your review. We're so happy to hear that Bettye was very helpful and knowledgeable and that your delivery was flawless! We're also very happy to hear that we could fit the delivery conveniently into your schedule. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The sales staff was very nice and efficient. The only problem I had was the delivery. I work so it's hard to be free for 3 hours to wait on a delivery. I had my mother go to my house to let them in to bring the furniture. She arrived at 11:15. She said that the delivery people were very rude to her because they had been waiting for only 5 minutes. They told her she is lucky she got there because they were fixing to leave, and they told us the time to be there and we should have been there. She said they were very unprofessional and very short and rude with her. I understand they have a time limit and other jobs to attend to, but I had an emergency at work so I couldn't be there. All I am saying is life happens and sometimes things come up that are out of our control, but being rude to customers will not get you future business. Thank you for your time, and I am very please with the sectional I purchased.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jennifer, and thank you for your feedback! First, we are very sorry for the rude treatment of your mother during the delivery of your new furniture. That sounds very disappointing, and it certainly doesn't meet the goals that we set for providing excellent customer service. Our managers will review your situation and will take steps to make sure that our delivery team provides professional and polite service to each customer in the future. We are very pleased to hear that your salespeople were all very nice, and that you are pleased with your new sectional. We hope you'll consider giving us a second chance in the future so that we can show you how much better we can do!

Posted 3 years ago

“We had to replace our furniture after a house fire & were so pleased to find The Great American Home Store! We love our family room set & our bedroom set. Great quality & reasonable prices. Our salesman Joe really listened to what we wanted & was very helpful in helping us make our selection.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tresa, and thank you so much for your 5-star review! We are so sorry that you experienced a house fire; that sounds very distressing, to say the least. We are more than happy that we were able to help you replace your furniture with new pieces that you love, and that Joe listened to you and helped you find exactly what you needed. We're also happy to hear that you found great quality pieces at reasonable prices! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for being a valued customer, Eliamar, and thank you for your review! We are so happy to hear that you had a great experience shopping with us! we appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We purchased a sofa from the outlet store on Summer Ave. Earnestine was very helpful and the selection and price were just what we were looking for. It is worth your time to check them out.”

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Posted 3 years ago

Thank you for shopping with us, Don, and thank you for your review! We're happy to hear that Earnestine was very helpful and the selection and price were just what you were looking for. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I love the cofee table.”

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Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review. We're very happy to hear that you love your new coffee table, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great service. Very pleased!”

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Posted 3 years ago

Thank you for shopping with us, Whitney, and thank you for your review! We're very happy to hear that you had a great furniture shopping experience, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We went to the Great American Home Store at Summer Avenue and 240, we were immediately greeted by Jeannie, who helped us find what we’re looking for and was extremely courteous and helpful throughout our visit. Rachel was our checkout person - she was helpful and very personable as well. They were able to get our couch set ordered and ready for pick up by 10 AM the next morning, we were shopping just before the store closed that evening, so I was quite pleased that it was going to be ready that quickly.. The men at the warehouse were helpful as well, I would recommend Great American Home Store to anyone looking for furniture!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're so happy to hear that Jeannie and Rachel were very helpful and personable! We're also very pleased that your pickup went quickly and smoothly the next morning, and that you also found our warehouse team to be very helpful! We appreciate you, and we look forward to helping you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“If I could,I would rate my experience a 10 star rating. Ebonie Finnie, our salesperson,was so knowledgeable and answered all our questions and concerns we had about the furniture. She told us when it would be delivered and called to make sure a delivery date had been made. Brandon and his helper, Marcus delivered the furniture on time. Brandon came in the house first to see where the sofa and love seat would look best along with the end table and coffee table. Then they brought it in the house. I am so pleased with everything. Thanks so much.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Betty, and thank you so much for the compliments! We're very happy to hear that Ebonie is knowledgeable and answered all the questions you had about the furniture. We're also very happy to hear that your delivery with Brandon and Marcus was on time and that they were able to help you set up your new furniture exactly where it would look best. We appreciate you, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews