The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my sectional. Delivery was easy. They brought it in and up my stairs without damaging anything. Would definitely recommend.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Julia, and thank you for your review! We're very happy to hear how much you love your new sectional, that delivery was easy, and that our team was able to bring your new sectional upstairs without damaging anything. We're also very pleased that you would recommend us to your friends and family - that is a wonderful compliment! We appreciate you, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Nice staff and fast delivery”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ana, and thank you for your review! We're very happy to hear that you found a nice staff and fast delivery when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We loved our salesman and the quality of the furniture we bought. Couch, love seat, hutch, bedroom dresser and headboard and footboard. The only reason I didn’t give 5 stars is we ordered the headboard in September 2021 and were told it wouldn’t be in until April 2022 but we actually didn’t get it until the middle of July 2022.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tresa, and thank you for your review! We're very happy to hear how much you love your salesman and your new furniture. We are very sorry that your headboard took so long to arrive; that sounds frustrating! Our managers will look into this, and see what additional steps we can take to improve upon that in the future. We hope you continue to enjoy your new furniture for many years to come, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Delivery was on time and employees were very nice. In-store experience was great and the salesman offered advice regarding the items we were looking for. I’ll shop again soon at Great American Home Store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Clarence, and thank you for your review! We're very happy to hear that you had a great in-store experience, that your salesman was very nice, and that your delivery was on time. We're also very pleased that your salesman was able to offer good advice on what pieces to look for. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Wonderful Experience”

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Posted 3 years ago

Thank you for shopping with us, Amy and Terry, and thank you for your review! We're very happy to hear what a wonderful experience you had furniture shopping with us! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Clay was excellent patient with my mother she was in a wheelchair airih he walked us all the way around so she picked out what she wanted advances about the bed the electric bed to assist her with getting up and that’s what she bought so At home she can have an easier time getting through to her back procedures clay was excellent”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Maggie, and thank you for your review! We're very happy to hear how excellent Clay was with your mother, and that he was able to help her find an adjustable bed to help her have an easier time with her back procedures. We're happy we were able to help, and we wish her a speedy recovery! We hope the adjustable bed makes things much easier for her, and we would love to help you both again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“This was my second time shopping with GAHS, I enjoyed both experiences. I did learn to order furniture that’s already in stock vs waiting. I do understand the delay was due to COVID. I did receive the couch 60 days after my first quoted date and I’m happy with the quality of my sofa set. Johnathan was great the first time and Allen was very friendly the second time.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review of your experience with us! We're very happy that you enjoyed furniture shopping with us during both your visits, and that Allen and Johnathan took great care of you. We are very sorry that it took your couch 60 days after the first quoted date to arrive. That sounds frustrating, and we do very much appreciate your understanding about Covid-related shipping delays. Our managers are working with our manufacturers to expedite that whenever possible, and we are very pleased that you are happy with the quality of your sofa set now that it has arrived. We hope enjoy your purchases for many years to come, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“I’ve been to your store before but never purchased anything. My salesman, darn I can’t remember his name was awesome. I like the way he showed us what we were looking for than gave us the privacy to make our decision. I absolutely loved my new den furniture and yes l would definitely recommend your store and salesman to everyone!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Linda, and thank you for your review! And thank you so much for returning to shop with us a second time - that in itself is a wonderful compliment! We're very happy to hear how awesome your salesman was, and that he helped you find what you were looking for, while giving you time and space to make a decision privately. We are also very happy that you are enjoying your new furniture. We hope you continue to enjoy it for many years to come. We would love to help you again in the future. Please stop by and visit with us again sometime soon!

Posted 3 years ago

“Found exactly what we were looking for.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Marty, and thank you for your review! We're very happy to hear that you were able to find exactly what you were looking for when you furniture shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us agin soon!

Posted 3 years ago

“The customer service was 10 out of 10!”

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Posted 3 years ago

Thank you for shopping with us, Richard, and thank you for your review! We're very happy to hear that our customer service is a 10 out of 10, and that we earned a 5-star review from you! one of our primary goals is to provide a customer service experience second-to-none, and it sounds like we were able to provide exactly that! We appreciate you, and we hope you are enjoying your purchase. We would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Always great service and beautiful furniture”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you always find great service and beautiful furniture when you shop with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“I really like the furniture. I appreciate the service that I received. Love my choice, it is very comfortable and good-looking. Thank you for your service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gwendolyn, and thank you for your review! We're very happy to hear how much you like your new furniture, and that you appreciate the good service that you received. We're also very pleased to hear how comfortable and good-looking your new furniture is! We hope you continue to enjoy your purchase, and we look forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great service knowledgeable service representative”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lanell, and thank you for your review! We're very happy to hear that you found great customer service with a knowledgable service rep when furniture shopping with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“It was a very good experience, no game, just to the point. Good education and customer service..”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kenneth, and thank you for your review! We're very happy to hear that you had a good experience furniture shopping with us! We're also pleased to hear that your salesman got right to the point, provided the information you needed to make an educated decision, and that you had a good customer service experience. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Very polite and helpful salesman. Allen Dawson was very patient and kind. We love our new bed and mattress.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mimi, and thank you for your review! We're very happy to hear that your salesman, Allen, is very patient and kind. we're also very happy to hear how much you love your new bed and mattress! We hope you continue to enjoy your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Our salesman was wonderful. Delivery guys were terrible, would not even try to get the sectional in our bonus room…very unprofessional and lazy! Almost took out our mail box when getting in our driveway. Store would not refund our delivery fee. We have been good customers, but we will NEVER be back. Shame on you!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are very happy to hear that your salesman was wonderful, and we are very sorry to hear that our delivery team wouldn't try to put the sectional in your bonus room and almost took out your mailbox. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 3 years ago

“Malerie was very helpful in letting me know when my order would be ready to be picked up.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, ALan, and thank you for your review! We're very happy to hear how helpful Malerie was when letting you know when your order was ready for pickup. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us soon!

Posted 3 years ago

“I experienced great customer service.”

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Posted 3 years ago

Thank you for shopping with us, Ora, and thank you for your review! We're very happy to hear that you had a great customer service experience when shopping with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Our sales Rep Zedric was awesome, knowledgeable and helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Andre, and thank you for your review! We're very happy to hear how awesome, knowledgeable, and helpful Zedric is. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Debra was very helpful. Delivery was great and all my questions were answered in a timely manner.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sheryl, and thank you for your review! We're very happy to hear how helpful Debra was when you furniture shopped with us, that all your questions were answered in a timely manner, and that your delivery was also great! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews