The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience shopping at the Southaven Mississippi location was awesome and over the top with great customer service. Big shout to Clay at the Southaven Mississippi store ⭐️ ⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, John, and thank you for your review! We're very happy to hear that you had an awesome experience with great customer service while furniture shopping with Clay. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Excellent sales person.”

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Posted 3 years ago

Thank you for shopping with us, Robbie, and thank you for your review! We're very happy to hear that your salesperson was excellent when you furniture shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Clay was very professional and helpful”

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Posted 3 years ago

Thank you for shopping with us, John, and thank you for your review! We're very happy to hear how professional and helpful Clay is. We hope you are enjoying your new furniture, and we would love the chance to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“They were personable and helpful in all areas.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Regina, and thank you for your review. We're very happy to hear that you found our team to be personable and helpful in all areas. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Shopping online was easy we got what we expected, great customer service, follow up communication. Timely delivery in a 3 hour window..”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear how easy shopping online with us was. We're also very pleased to hear that you got what you expected with great customer service and great followup communication, in addition to a timely delivery! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by to visit any time!

Posted 3 years ago

“Daniel thank you so very much my mom and I I enjoying our beautiful love seat and sofa thank you again the two delivery drivers did an outstanding job I just want to say thank you thank you thank you again.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Sharon, and thank you for your review! We're very happy to hear what an outstanding job Daniel and our delivery team did. We're also very happy to hear how much you and your mom are enjoying your beautiful new loveseat and sofa! We are always happy to help, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“We need our other cabinet replaced that costs $1200.00. Its was broken at delivery. Mark is fabulous.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Holli, and thank you for your review! We are very happy to hear how fabulous Mark is, and we are very sorry that your cabinet was broken at delivery. That sounds frustrating! Our team looked into this for you, and we hope we were able to get it resolved to your full satisfaction. If you still need assistance with this, please give us a call or reach out to us through our website and we will be happy to help! We would love the chance to show you how much better we can do in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Very professional, enjoyable experience.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mike, and thank you for your review! We're very happy to hear that you found shopping with us a professional and enjoyable experience. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Every one was so helpful, to help us find what we wanted in a recliiner. Delivery was timely and when I had dificulty undestanding the mechanics of the chair, Someone came to our rescue.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Larry, and thank you for your review! We're very happy to hear how helpful our entire team was, that we were able to help you find what you wanted in a recliner, and that we were able to help you with the mechanics of your chair. We're also very pleased to hear how timely your delivery was! We hope you are enjoying your new recliner, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“We had been waiting for our furniture to arrive on July 1st, the day after we closed on our new house June 30th and when I called on the the 28th to confirm delivery we were informed our furniture had been placed on back order. The salesman admitted that he should have called us but it was to late by then. The actual or initial purchase should have made us ask questions because the salesman acted out of his element. The manager had to come over and logon and try to do the sale because he was logged on to 2 different computers and he couldn’t get the wrong phone number off of our account and we just had a feeling it was going to get messed up and it did. We ended up buying another bedroom suite only because it was similar to our original furniture and we could get it by the following week. We didn’t have time to go find another one. We did get the rest of our furniture at another place.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Daryl, and thank you for your review. We are very sorry that your furniture was backordered, that you weren't kept up to date about the status of your purchase, and that you had to select a different bedroom group that could be delivered the following week. That sounds frustrating! Our managers will look further into your situation and will take steps to improve this in the future. We do hope you are enjoying your new furniture, and we hope you'll consider giving us a second chance in the future. We'd love the opportunity to show you how much better we can do!

Posted 3 years ago

“Great salesman Mr.Draine”

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Posted 3 years ago

Thank you for shopping with us, Kelvin, and thank you for your review. We're very happy to hear how great Mr. Draine is! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Mr. Joe at the Bartlett location is phenomenal. I didn’t feel pressured to buy and showed me the best options based on his own customer reviews. Helped me find the perfect sectional for my family and i love it.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Angel, and thank you for your review! We're very happy to hear how phenomenal Joe is. It sounds like he provided exactly the kind of hassle-free and no-pressure shopping experience we want every customer to have! We're also very happy to hear that he helped you find the perfect sectional for your family, and that you love it. We hope your family continues to enjoy your new sectional, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“We had a good experience at the store. Our furniture came in the chair has a pop to it though.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Keith And Melodie, and thank you for your review! We're very happy to hear that you had a good experience at the store. We are sorry that your chair has a pop to it. That sounds frustrating! Please give us a call or reach out to us through our website, and we will be happy to help. We hope you'll consider giving us a second chance in the future; we would love the opportunity to show you how much better we can do! Please stop by and visit with us again soon.

Posted 3 years ago

“Good customer service. Great delivery young men. Keep up the good job.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gwendolyn, and thank you for your review. We're very happy to hear that you found good customer service when you shopped with us, and that our delivery team was great, too! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“It was one of the best shopping experience I’ve had in years. The sale associated was very friendly and knowledgeable. She is the reason I made my purchase 😁”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bernadette, and thank you for your review! We are very happy to hear that our sales associate was very friendly and helpful and that she provided one of the very best shopping experiences you have had in years! That's exactly the kind of customer service experience we want each of our customers to have, and we're thrilled she was able to do that for you. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“We purchased an Entertainment center from the location in Southaven, Ms. We will never purchase from this store again. The salesman was not correct when informing us of delivery and just wanted to make an extra $180 for delivery that was not necessary. The items did not come in a box as he indicated and the set-up was very unprofessional. We had to contact the service department to have them come out to look at the entertainment center as it did not line up and both ends were not stable. Also, the piece that went across the top was installed upside down and warped. They are now going to have to come out a second time to replace. They didn't even offer to reduce price for all the inconvenience this have cause.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lacreese, and thank you for your review. We are very sorry that you did not get the correct delivery information, that your entertainment center was not set up properly, and that one of the pieces was warped. That sounds very frustrating! Our managers looked into this for you, and we hope that everything has been resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future - we would love the opportunity to show you how much better we can do! Please stop by and visit with us again!

Posted 3 years ago

“Joe our salesman was fantastic. Disappointed that the pillows were forgotten with the couch but they have been ordered.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Suzanne, and thank you for your 5-star review! We're very happy to hear how fantastic Joe was. We are very sorry that your pillows were forgotten. That sounds frustrating! We are glad that steps have been taken to get those to you, and we hope that issue has been resolved to your full satisfaction. If we can assist with further, please give us a call or reach out to us through our website, and we will be happy to help! We hope you are enjoying your new sofa, and we would love the chance to show you how much better we can do in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Great looking furniture”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found great-looking furniture when you shopped with us. We hope you are enjoying your purchase, and we are looking forward to your next visit. Please stop by and visit us again soon!

Posted 3 years ago

“Great service!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found great service when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Joe, our sales man was super! He was very kind, wasn't pushy and didn't mind spending time with us and answering all our questions.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us< holly, and thank you for your 5-star review. We're very happy to hear how super Joe was, and that he was kind, not pushy, spent time with you, and answered all of your questions. That sounds like exactly the kind of second-to-none customer service experience we want each of our customers to have! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews