The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All furniture was handled with care .”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Barry, and thank you for your review! We're very happy to hear that your furniture was all handled with care. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Ms Deborah was very professional and helpful in making the process easy”

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Posted 3 years ago

Thank you for shopping with us, Jennie, and thank you for your review! We're very happy to hear that Deborah was very professional, and made your furniture shopping experience so easy for you. We appreciate you, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“Love my purchases.”

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Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We are so happy to hear that you love your purchases. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great Service”

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Posted 3 years ago

Thank you for shopping with us, Larry, and thank you for taking the time to leave a review! We are so happy to hear that you found great service when you visited us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The Great American Homestore was a great experience. When I walked in the door the decor was beautifully displayed. Looked around for 2 months and came back to purchase the first sofa and chair I saw.”

The Great American Homestore 5 star review on 3rd January 2022

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We are so happy to hear that you found visiting us a great experience and that you found our displays beautiful from the moment you walked in the door. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Salesman was very polite and helpful. We came to order furniture that we had found on your website. He helped us find each piece throughout the store, make the purchase easy, and get our pieces delivered with a previous order we already had scheduled for delivery. The entire process was so easy.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Matthew, and thank you for your review! We are so happy to hear that our salesman was polite, helpful, and made the process of purchasing so easy for you. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We have been along time customer since 2005, our whole house from top to bottom is furnished by GREAT AMERICAN HOME STORE!! It was worth the wait 6 months!😁”

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Posted 3 years ago

Thank you for being loyal, long-time customers, David and Stacey! And thank you so much for your 5-star review! It's amazing to hear that your entire house has been furnished by The Great American Home Store! Those are all wonderful compliments for us to receive. We appreciate you waiting on your order to arrive - we know waiting can be hard sometimes, and we are so happy to hear that your new furniture was worth the wait. We appreciate you, and we look forward to helping you again. Please stop by and visit us again soon!

Posted 3 years ago

“Sales person was very helpful and polite. She went out of her way to make sure I was satisfied.”

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Posted 3 years ago

Thank you for shopping with us, Ruby, and thank you for your review! We are very happy to hear that your salesperson was helpful, polite, and went out of her way to make sure you were satisfied. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The salesperson was extremely helpful and helped us find what we were looking for. We found a bed and mattress that met our needs perfectly. We were also able to find the perfect accent chair and recliner. To top it off delivery was fast and very courteous.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ariadne, and thank you for your review. We are so happy to hear your salesperson was extremely helpful with finding the perfect furniture and mattress to meet your needs. We're also very pleased to hear that you found our delivery team to be fast and courteous! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great sales associate”

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Posted 3 years ago

Thank you for shopping with us, Jacqueline, and thank you for your review! We're so happy to hear that you were able to work with a great sales associate when you visited us. We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The sales lady who was on duty was incredibly friendly & helpful. Additionally, your warehouse/floor manager was very courteous and helpful in loading my purchase.”

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Posted 3 years ago

Thank you for shopping with us, Jason, and thank you for your review! We are very happy to hear that you found both your saleslady and our warehouse manager to e very friendly and helpful when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I love shopping at the Great American Home Store. No hassles. Great service.”

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Posted 3 years ago

Thank you for shopping with us, Jane, and thank you for your review! We are so happy to hear that you love shopping with us, and that you find a hassle-free experience along with great service when you visit. We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I can’t say enough good things about our sales person, Matt Seay. Our furniture purchases were more than a year long process. We started working with Matt when we first start the building our new home in the fall 2020. He was always patient and helpful. We finally began to finalize our purchases in April 2021. First he helped us with select the fabrics our sofa, love seat, and recliners. Next trip we added bedroom furniture. The next purchase was another recliner and a mattress. Last purchase was another mattress. He called us regularly to let us know the expected arrival date for the custom furniture. Yes it took a little longer than first projected but Matt kept us up dated. As the furniture began to come into the warehouse Matt let us know. When all the furniture came in our house still wasn’t ready. So they kept the furniture a few more weeks until the house was ready. When we were ready Matt quickly set up our delivery. The guys who delivered our furniture were super. Set every thing up just where we wanted it. Matt called later to make sure every thing was as expected. We order another stocked bedroom set from another furniture store in Memphis about the same time (April 2021) that we special ordered from the Great American Home Store. That experience was terrible. It took them 3 trips in 2 days and We still only have have only 3 of 7 pieces with an expected delivery date of May 2022. How I wish we had ordered from Matt. We still have a few more items to purchase and we will definitely be buying from Matt.”

Helpful Report

Posted 3 years ago

Thank you so much for shopping with us, Martha, and thank you for your 5-star review! We are so pleased to hear that Matt was patient, helpful, and always kept you up to date on your order. We are also very happy to hear that our delivery team was great, and set up all of your new furniture exactly the way you wanted it. We would love to help you again. Please stop by and visit us again soon!

Posted 3 years ago

“Trey is the greatest. I have never had such good customer service from any company in my lifetime.”

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Posted 3 years ago

Thank you for shopping with us, Thomas, and thank you for your review! We're so happy to hear that you have never had such good customer service from any company in your lifetime. Our primary goal is to provide exactly that! And we're happy to hear that you found Trey to be the greatest, too. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Tables looked good and easy to put together.”

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Posted 3 years ago

Thank you for shopping with us, Marvin, and thank you for your 5-star review! We're very pleased to hear that your tables looked good, and were easy to put together. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Amazingily professional experienced staff. The largest furniture company with thee best available furniture to decor each room of your home. I couldn't have chosen a better facility.”

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Posted 3 years ago

Thank you for shopping with us, Manukepth, and thank you for your review! We're very happy to hear that our team was amazingly professional and that you couldn't have chosen a better place to shop for furniture for your home. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Miss Ernestine and the rest of the Gang was really”

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Posted 3 years ago

Thank you for shopping with us, Sharon, and thank you for your 5-star review! We're so happy to hear that Miss Ernestine and the rest of our team were able to give you a great furniture shopping experience. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Love how you get an update until your are items are delivery . Denise is a great sales lady.”

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Posted 3 years ago

Thank you for shopping with us, Carolyn, and thank you for your review! We're so happy that Denise was great, and that you got regular updates on the status of your order until delivery. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My experience was great! Phil wonderful salesman. Thanks”

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Posted 3 years ago

Thank you for shopping with us, Fred, and thank you for your review! We are so happy to hear that you had a great experience and that Phil was wonderful. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great value, easy process. My whole house is from your store!”

Helpful Report

Posted 3 years ago

Thank you for being a loyal customer, Peggy, and thank you so much for your review! We're so happy to hear that your entire house is full of furniture from our store. That's one of the best compliments we've ever gotten! We would love to help you gain in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews