The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff was so friendly and helpful. Listened to what we wanted and took us to the options that were available in stock b/c we didn't have time to wait on shipping delays!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Melissa. And thank you for your review! We're happy that you found our team to be friendly and helpful, and that our team was able to help you find in-stock pieces so you wouldn't have to worry about any shipping delays. We look forward to being able to help you again in the future!

Posted 3 years ago

“The sales people at the store are excellent and were willing to work with me when I made a boo-boo in choosing a chair and ottoman that was much too big for a room I was adding on to my home. I had no problem trading what I had originally bought with something much more suitable. Thank you great American home store.”

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Posted 3 years ago

Thank you so much for shopping with us, Gail! And thank you for your feedback. We're so happy we were able to help you exchange the oversized furniture for something that worked better for your space. We look forward to being able to help you again. Please stop by and visit us again soon!

Posted 3 years ago

“Great quality furniture, large selection and very reasonably priced!”

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Posted 3 years ago

Marcia, thank you for your review, and thank you so much for shopping with us! We're happy that you found a large selection of reasonably priced, quality furniture when you visited our store. We'd love to help you again in the future. Please stop in and see us again soon!

Posted 3 years ago

“Always a good experience”

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Posted 3 years ago

Thank you for shopping with us, Brian, and thank you for your feedback! We are very pleased to hear that you always have a good experience when you visit our store. Please stop by again soon.

Posted 3 years ago

“We canceled our order from Ashley Furnitire because of multiple delays and poor customer service. We were hesitant but hopeful and then delighted for a different experience at Great American. During this time of delays and months of waiting for most everything, we all need to exercise our patience. But poor customer service, rudeness and being lied to should never be tolerated! Even though I cannot remember the salesman's name at Great American, I remember that he listened to us and what we wanted. More importantly, after the sale, when I called to ask questions or ask for confirmation on delivery, there was competency and kindness. Then when delivery day arrived, several men arrived on time and were careful, polite, courteous and went out of their way to teach us how to dissassemble the sectional f/when the need arrived. I also appreciated how the guys worked well together. All this to say that this was a much better experience than what I've recently experienced from the competition. Time will tell regarding the quality of the sectional and how long it holds up, but for now, I think I've found my go to furniture store!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Paul. And thank you very much for your review! We are beyond pleased that your salesman listened to you, and that he was kind and competent about answering your questions. We are also very happy to hear that our delivery team did a great job, was polite, and took the extra time to show you how to disassemble your new sectional. We are so glad that this was a much better experience than many you have had recently, and we would love to help you again in the future! Please stop by and visit us again.

Posted 3 years ago

“Daniel the sales person went above and beyond. He is an excellent example of a customer service oriented salesman!!!”

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Posted 3 years ago

Stephen, thank you so much for your review, and thank you for shopping with us! We are very pleased that Daniel went above and beyond for you, and that he provided such an excellent customer service experience. We're looking forward to helping you again in the future. Please stop by and visit again soon!

Posted 3 years ago

“I quickly needed a low profile bedding foundation, I called n was assured there were plenty ion hand. My brother took his truck n warehouse men helped load, payment quickly made and before lunch it was on my bed. Very pleased. Price was very fair, as I’d made other inquiries. I’ve bought furniture previously at GAHS.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Peggy, and thank you for your feedback! We are very happy that we were able to help you when you needed something quickly, and that you were very pleased with both the price and the pickup process. We look forward to helping you again in the future. Please stop by and see us again soon!

Posted 3 years ago

“I was looking for a lift recliner chair and found just what I needed here.”

The Great American Homestore 5 star review on 24th October 2021

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Posted 3 years ago

Thanks for shopping with us, Joe, and thank you for your review. We're very happy that we were able to help you find just the chair you needed. We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I was truly very impressed with the salesperson and customer service I received. The salesman was very knowledgeable and knew exactly what I was looking for.”

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Posted 3 years ago

Thank you for your review, Shirley, and thank you so much for shopping with us! We are very happy that you were truly impressed with your salesperson and our customer service. We look forward to helping you again in the future. Please stop by and see us again soon!

Posted 3 years ago

“Really Good customer service, employees are really patient”

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Posted 3 years ago

Thank you for being a valued customer, Claudia, and thank you for your review! We are beyond pleased that our team provided you with great customer service, and we hope we can help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Love overall experience of shopping here. Great verities of products, products quality, great prices and customer service. Will ship again and recommend.”

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Posted 3 years ago

Thank you for your review, Angela, and thank you very much for shopping with us! We are very happy that you love the entire experience, and always find great products and great customer service. We're looking forward to your next visit. Please stop in and see us again soon!

Posted 3 years ago

“My salesman was so good. He helped me find the perfect sofa!”

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Posted 3 years ago

Thank you for shopping with us, Sarah, and thank you for your feedback! We are very pleased that your salesman was so good and helped you find the perfect sofa/ We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“This was my first time in your store. I found the perfect recliner with the help of sales rep Debbie Martin. She was very nice, professional, and allowed me all the time I needed to make my decision. My sister was with me and we both purchased the same chair. I'm a happy customer.”

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Posted 3 years ago

Thank you for being a valued customer, Peggy, and thank you for sharing your experience. We are very happy to hear that Debbie was so nice and professional and that she was able to help you and your sister find the perfect recliner! We look forward to being able to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I love shopping for home furnishings at the Great American Home Store. The people that work there are very helpful and professional. They are not gonna try to push you into buying something to may not need and will always make sure you have a very thing you may need. I always recommend The Great American Home Store to anyone that asks me where is a good place to shop for furniture.”

Helpful Report

Posted 3 years ago

Thanks for shopping with us, James, and thank you very much for the review and the referrals! That's one of the highest compliments we can receive. We are so happy to hear that when you visit, our team is helpful and professional. We are looking forward to helping you again in the future. Please come by and visit us again soon!

Posted 3 years ago

“I had a great experience with the associates at the GAHS. There were a few road block along the process of purchasing items, but the staff stepped up and made it right and made me feel important and satifised. Good job all around!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Paul. And thank you for your feedback! We're so sorry that you ran into some roadblocks while purchasing, and we're very happy that our team was able to step up and make everything right for you. We're very pleased that you were satisfied, and we look forward to being able to help you again. Please stop by and visit us again soon!

Posted 3 years ago

“10 characters”

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Posted 3 years ago

Thank you for shopping with us, Carlos, and thank you for the 5 Star review! We're looking forward to your next visit. Please stop by and visit us again soon.

Posted 3 years ago

“Great service and patient. Delivery Guy was very professional and careful with my furniture. Very please with the experience.”

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Posted 3 years ago

Thank you for shopping with us, Barbara, and thank you for your feedback! We're happy to hear that our delivery team was professional and very careful with your new furniture, and we're very happy that you are very pleased with the entire experience. We look forward to helping you again. Please stop by and visit us again soon!

Posted 3 years ago

“Excellent selection, excellent service, friendly staff.”

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Posted 3 years ago

Thank you for being a valued customer, Micheal. And thank you for the 5 Star review! We are very happy to hear you found an excellent selection, excellent service, and friendly staff during your visit. We're looking forward to helping you again!

Posted 3 years ago

“Donna my sales rep was awesome. She listened to me an helped me find exactly what I wanted. I hate shopping and love to shop. Basically I don't want to waste time when I know what I'm looking for. Perfect timing and collaboration.”

Helpful Report

Posted 3 years ago

Kimberly, thank you for shopping with us, and thank you for sharing your experience. We are very happy that Donna was awesome, that she listened to you, and helped you find exactly what you needed without wasting your time. We look forward to working with you again in the futre. Please stop by and visit us again soon!

Posted 3 years ago

“Great purchase experience- Thank you. Salesman was awesome and help thru entire purchase to delivery”

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Posted 3 years ago

Thanks for shopping with us, Donna! And thank you for sharing your feedback. We're happy to hear that your salesman was awesome throughout the entire purchase and delivery process. We'd love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews