The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought futniture in good faith You sent a replace chair to cover the chair that lost its color and I was given a box and to clean the chair. The chair goes back to your warehouse and they ruin the chair so you take it back and bring me a floor model with milk stains and other drinks stains. So I start cleaning and find that it had been torn and now I get a used chair to replace my new chair that I tried to get fixed a year ago. You give a box to clean it and now I get a floor model with a tear and liquids split all over it. How would you feel if it was you?”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Judy, and thank you for your review! We are very sorry to hear that you had an issue with 1 chair losing its color, then also had problems with stains and tears on the replacement chairs! That sounds very frustrating, and our managers have been looking into this for you. We hope they were able to get everything resolved to your full satisfaction, and we hope you'll consider giving us a second chance in the future so we can show you how much better we can do! If you still need assistance with your chair, please get in touch and we will be happy to help.

Posted 2 years ago

“Salesperson was WONDERFUL!! She went above and beyond trying to help us. We didn't like that everything we wanted to buy was out of stock and would not be in stock for months! We really needed new furniture ASAP!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Bethany, and thank you for your review. We're very happy to hear how wonderful your salesperson was, and that she went above and beyond to help you. One of our primary goals is to provide customer service that is second to none, and it sounds like she did exactly that! We are sorry to hear that everything you wanted to buy was out of stock and wouldn't be back in stock for months. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and we'll look into ways to improve that in the future. We hope you are enjoying your purchase, and we'd love to help you again in the future and show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“I always find what I am looking for, my sales mam me. Joe is a blessing every time.”

Helpful Report

Posted 2 years ago

Thank you for coming back to furniture shop with us again, Shirley! That in itself is a wonderful compliment for us to receive, especially since we're a local business. We're also very happy to hear that you always find what you're looking for and that Joe is a blessing every time you visit. We hope you are enjoying your purchase, and we're looking forward to helping you again. Please come by and visit with us again soon!

Posted 2 years ago

“The store had variety and good quality furniture.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Santosh, and thank you for your review. As a local business, we're very pleased that you had a 5-star experience when you shopped with us, and that you found a variety of good quality furniture when you stopped by. We hope you are enjoying your purchase, and we would love to help you again in the future. Please come by and visit with us again soon!

Posted 2 years ago

“Everyone was so wonderful and perfect. Will do all my future shopping there”

The Great American Homestore 5 star review on 16th December 2022

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Annette, and thank you for your review. As a local business, we greatly appreciate that you will be shopping with us again in the future after finding our team to be wonderful and perfect during your visit! We appreciate you, and we hope you are enjoying your new furniture. We're looking forward to helping you again. Please come by and visit with us again soon!

Posted 2 years ago

“The salesman was outstanding and extremely knowledgeable. The couch is excellent and arrived quicker than expected. Will plan on shopping there again.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, James, and thank you for your review! We're very happy to hear how knowledgeable and outstanding your salesman was, and that your new couch is excellent and arrived quicker than expected. We're also thrilled to hear that we've earned your repeat business! As a local business, that means a great deal to us, and we really appreciate that you are choosing to shop with us again in the future. We hope you are enjoying your new furniture, and we look forward to helping you again. Please stop by and visit with us again soon!

Posted 2 years ago

“She really did help us out a lot very good store to go to.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Andrew, and thank you for your review. We're very happy to hear how your salesperson really helped you out a lot, and that we have a very good store to go to! We hope you are enjoying your new furniture, and we would love to help you again. Please come by and visit us again soon.

Posted 2 years ago

“Perfection has been reached!!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Chaka, and thank you for your 5-star review! We're thrilled to hear that perfection was reached when you shopped with us! We appreciate you, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Very Excellent Service”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jevon, and thank you for your review! We're very happy to hear that you received very excellent service when you shopped with us. Your feedback is very important to us, especially since we are a local business, and we're very pleased that we delivered such a great furniture shopping experience! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“GAH IS AWSOME!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! As a local business, we greatly appreciate your feedback that shopping with us was awesome! We hope you are enjoying your purchase, and we would love to help you again in the future. Please come by and visit us again soon!

Posted 2 years ago

“Leigh was amazing to work with. She provided all the information we requested.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kyle, and thank you for your 5-star review! We're very happy to hear how amazing Leigh was to work with, and that she was able to provide all the information that you requested. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Thanks to Cliff and Jasmin for assisting me with the purchase of the table and I would like to let you all know that the table looks good in my Living Room. The table was priced right and I love the selection that I made. The service was a little sluggish at the Southaven store, but I finally got my table.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Trudy, and thank you for your review. We're very happy that Cliff and Jasmin were able to help you with a new living room table, and that it looks good in your living room! We're also very happy to hear that you found it at the right price, and that you love the selection you made! We are sorry to hear that the service was a little sluggish at the Southaven store. That sounds frustrating! Our managers will look into this right away, and take steps to improve that in the future. We hope you continue to enjoy your new living room table, and we'd love the chance to show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“GREAT!!!!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Veronica, and thank you for your review! We're very happy to hear what a great experience you had shopping with us! We appreciate you, and we hope you are enjoying our purchase. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The whole experience was great! From our sales person, John, to the woman taking my money. Lol. The mattress and box springs we ordered has been a dream! No aches and pains in bed or when we get up in the morning. Highly recommend”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tanya, and thank you for your 5-star review! We're very happy to hear that your whole shopping experience was great, all the way from your salesperson, John, to the woman who helped you check out. We're also very happy to hear how your new mattress and box springs has been a dream for you, and that now you have no aches and pains when you're in bed or getting up in the morning. That is wonderful to hear, and we hope you continue to enjoy your new mattress and sleeping well! And thank you so much for your recommendation to others; as a local business, that's one of the highest compliments we can get! We appreciate you, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“When you have inconvenient a customer and offer them the display but only want to give them $30 off then don’t expect for them to come back!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Velma, and thank you for your review. We are very sorry to hear that you were inconvenienced and offered $30 off a display. That sounds frustrating! Our managers will look into your situation, and see what we could do to improve in the future. We hope you are enjoying your purchase, and we also hope you'll consider giving us a second chance to earn your business. We'd love to show you how much better we can do! Please stop by and visit with us again soon..

Posted 2 years ago

“I had a great shopping experience with you.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Robert, and thank you for your 5-star review! As a local business, that means a lot to us! We're thrilled to hear what a great shopping experience you had with us. We appreciate you, and we hope you are enjoying your new furniture. We'd love to help you again in the future. Please come by and visit us again soon!

Posted 2 years ago

“I am enjoying my beautiful bedroom set. The second delivery went smoothly and orderly. I was disappointed when I had to pay an additional delivery fee because the original bed I ordered would not fit up the stairs. That seemed unfair. Still glad I chose GAHS to buy furniture.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Katherine , and thank you for your review. We're very happy to hear that you are enjoying your beautiful new bedroom set, and that the second delivery was smooth and orderly. We are sorry to hear that you were disappointed when you had to pay an additional delivery fee when the original bed you ordered wouldn't fit up the stairs. That sounds frustrating! Our managers will look into this, and will see what we can do to improve this in the future. We hope you continue to enjoy your new bedroom set, and we would love the chance to help you again and show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“Needed a bedroom set for my guest room Brandon Patrick from the outlet store was very helpful in helping me design which bedroom was best love the set and he has a good service in helping people.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Yk, and thank you for your review. We're very happy to hear how helpful Brandon was in helping you design the best bedroom for you, that he provided excellent service while helping you, and we're also very happy to hear how much you love your new bedroom set! We hope you continue to enjoy it, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The company was punctual, professional, and polite. At the store and also for the delivery. I would do business with them again. I would like to mention Mickey and Leroy who helped to finalize the transactions.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Joseph, and thank you for your review! We're very happy to hear that you found everyone both in our store and on our delivery team to be punctual, professional, and polite. And as a local business, it really means a lot to us that you would do business with us again! We appreciate you, and we hope you are enjoying your new furniture. We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“We were told by the saleslady there was a 20% off sale. We weren't told financing was excluded until we were checking out.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review. As a local business, we greatly appreciate your feedback. We are sorry that you weren't told financing was excluded from the sale until you were checking out. That sounds frustrating! Our managers are looking into this, so they can take immediate steps towards avoiding confusion about sales and discounts in the future. We hope you are enjoying your purchase, and we'd love the chance to help you again so we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews