The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The table we received was defective and we have been unable to get in touch anyone to rectify the situation”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're sorry that your table was defective, and that you were unable to get in touch with anyone to rectify the situation. That sounds frustrating! Our team has looked into this for you, and we hope that everything has been resolved to your satisfaction. We hope you'll also consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“I have already been back and bought a Parker House recliner. I hope to pick it up tomorrow if he weather permits. Also I will be back after the first of the year for coffee tables. Love your store. Sharon Green”

The Great American Homestore 5 star review on 12th December 2022

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Sharon, and thank you for your review! We're very happy to how much you love our store. As a local business, that is wonderful to hear! And a returning customer who is pleased with our service is one of the best compliments we could receive! We hope you are enjoying your new furniture, and we look forward to your next visit with us. Please stop by and visit with us again soon!

Posted 2 years ago

“My table did come with required hardware!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mark, and thank you for your review! We'd love to know what we could have done to make shopping with us a better experience. If you need assistance with your table, please reach out to us at 662-996-5161 or text us at 662-301-7070. We'll be happy to help! We hope you'll consider giving us a second chance to earn your business. We'd love the chance to show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“I will always shop at Great American Homestore”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Roy, and thank you for your review! We're very happy to hear that you will always shop with us. As a local business, that is wonderful for us to hear! We hope you are enjoying your new furniture, and we're looking forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Everyone was extremely helpful and worked excellently as a team. I was very impressed.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Darcy, and thank you for your review. We're very happy to hear how impressed you were with how helpful our team was, and how excellently they worked together. As a local business, this is important to us, and that's wonderful compliment! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“I was very dissapointed in quality of recliner. Second recliner i have bought from you. This will be the last,”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear that the quality of the recliner you purchased from us was disappointing. That sounds frustrating! Our managers will look into this for you, and we hope they are able to get everything resolved to your full satisfaction. We also hope you'll consider giving us a second chance to earn your business. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“Great selection of quality furniture.”

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Posted 2 years ago

Thank you for shopping with us, Patrice, and thank you for your 5-star review. We're very happy to hear that you found a great selection of great quality furniture when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The service was great but after using my credit card in your store I had serval fraudulent charges trying to be charged on my card. This has never happened before.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found great service when you shopped with us. We are sorry to hear that you had several fraudulent charges trying to be charged on your card later. That sounds frustrating! We work hard to keep our customer's personal information safe, and to combat fraudulent use of credit cards and identity theft. Our managers are looking into this for you, and we hope they get everything resolved to your full satisfaction. We hope you are enjoying your purchase, and we'd love a second chance to earn you business! Please stop by and visit with us again soon.

Posted 2 years ago

“Buena calidad lo recomiendo 100%”

Helpful Report

Posted 2 years ago

Gracias por comprar con nosotros, y gracias por su revisión. Estamos muy contentos de saber que encontró muebles de buena calidad cuando compró con nosotros. También estamos felices de haber ganado su recomendación. ¡Es un cumplido maravilloso! Esperamos que esté disfrutando de su compra. Esperamos poder ayudarlo nuevamente en el futuro. Vuelva a visitarnos pronto.

Posted 2 years ago

“Our Salesperson asked what we were looking for, showed us the area in which the kind of couch we were looking for. He gave us time to look on our own, but would check back often, giving us time to look around without someone standing over us. We found exactly what we were looking for, spoke with the Salesman. He was very professional, courteous, and attentive to our needs. We will be back when we need another piece of furniture. Delivery people were very accommodating. Thank you!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Ruth, and thank you for your review. We're very happy to hear that your salesperson gave you the time to look on your own, while checking in often in case you needed help. We're also happy to hear that he was professional, courteous, and attentive to your needs. We're also pleased to hear that you were able to find exactly what you were looking for, and have it delivered by very accommodating delivery people. We hope you are enjoying your new furniture, and we're looking forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Thank you for helping us much appreciated”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! As a local business, that means a lot to us. We appreciate you, and we hope you are enjoying your new furniture. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 2 years ago

“good selections and great customer service, the name says all keep up.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Ali, and thank you for your review! We're very happy to hear that you found good selections and great customer service when you shopped with us. As a local business, that means a lot to us! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

“Very nice delivery staff. Extremely professional and careful.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tonya, and thank you for your review! We're very happy to hear that our delivery team was very nice, and that they were extremely professional and very careful when they delivered your new furniture. We hop you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The service is great. We love working with James he is very good. He does not follow you around the store like a lost puppy. That alone I like gives you time to look then when he comes to check on you we then ask him questions.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, David, and thank you for your review. We're very happy to hear how great the service was when you shopped with us, and that you love working with James. We're very happy to hear that he doesn't follow you around the store, and gives you time to look without pressure while checking in with you to see if you have questions. That sounds like exactly the kind of hassle-free experience we want every customer to have! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“The Great American Home Store is a great place to purchase furniture for your home, they have a variety of home decors as well. The customer service was great also, I give a thumbs up for my salesman Allen Williams he was awesome.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Gevoda, and thank you for your 5-star review! As a local business, that means a lot to us. We're very happy to hear that our store is a great place to buy furniture, and that our customer service is great. We're also very happy to hear how awesome your salesperson, Allen, was to work with. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Professional and courteous service from the staff at the store and delivery drivers.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Linda, and thank you for your review! We're very happy to hear how professional you found our store and delivery staff to be. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Everyone was so helpful! We received our furniture the same day!!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Katie, and thank you for your review. We're very happy to hear how helpful everyone was when you visited, and that you were able to get your furniture the same day! We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great customer service, quality products, and prompt delivery what more can you ask for?”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Chris, and thank you for your 5-star review. We're very happy to hear that you found great customer service, quality products, and prompt delivery when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I used their delivery white glove service. Way better than expected! Can't ask for better than their over all service. PERFECT.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Angie, and thank you for your 5-star review. As a local business, hearing that everything went perfectly and that our White Glove Delivery Service was way better than expected means a lot! We appreciate you, and we hope you are enjoying your new furniture. We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Enjoyed the relationship with Cliff Sorrels...he worked with me on a variety of selections in a very patient manner. Very professional. Quality of my furniture is outstanding.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Roger, and thank you for your 5-star review. We're very happy to hear how much you enjoyed working with Cliff, and that he worked with you on a variety of selections in a professional, patient manner. We're also very happy to hear how outstanding the quality of your furniture is! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews