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The Rug Seller Ltd Reviews

4.7 Rating 20,866 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,866 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The retailer is fine but the product was awful. The item arrived on time and very well packaged. However, when I opened the rug I noticed it was quite badly marked and didn’t look anything like the picture. It was also very creased and wouldn’t lie flat. I left it down a couple of days to see if it improved. My daughter came to visit. Her comment ‘that rug looks like you’ve spilt something on it’ I told her it had just been delivered. She said ‘it should be thrown away, it looks like it’s been down at least 20 years’ Needless to say, I regret the purchase and I’m not happy with the rug.”

Posted 3 years ago

“Very poor customer service, rug not as described. Would not use again!”

Posted 3 years ago

“Sadly we ordered completely the wrong colour and the return policy was a minefield. I struggled to get a full address and it was delivered by UBS (at our cost) last Thursday and I still have heard nothing regarding a refund. It was signed for by 'Smith' on their loading dock. It seems it is easy to sell but not so easy to help a customer.”

Posted 3 years ago

“It was anniversary gift for my husband and didn’t expect this quality and this post sales service from the manager.”

Posted 3 years ago

“This the worst company I've dealt with to date . The rug arrived it was beige not grey. It was like cardboard not the sink in to your toes like it advertised. I do not agree that I should have to pay for postage for the return as the item is significantly different than described. I've seen it happen to other customers too.”

Posted 3 years ago

“The supposed customer service manager of this company is an inefficient moron. The product was great but my interaction with that fool diabolical. For that reason I cannot recommend this company.”

Posted 3 years ago

“Rug arrived but looked nothing like the picture, very cheap compared to picture on website. Very difficult to return as delivery fee being charged is £25.99! Unfortunately, this has put me off ordering again, no easy return policy.”

Posted 3 years ago

“Colour not at all as it looks in the photos”

Posted 3 years ago

“I asked my order to be delayed because be havent moved into the house yet. Customer service assured me it can be done. long story short the delivery was left on the front porch and it was stolen:(”

Posted 3 years ago

“Rug not as picture it was pinkish in colour rather than brown.. returning item not easy cost £8 via Royal Mail and that was the cheapest option”

Posted 3 years ago

“It is very thin and cheap looking but will cost too much to return”

Posted 3 years ago

“The customer service is terrible.The rug you see in their website the colors are bright but when it comes is different and they don’t take responsibility to return with their own responsibilities to pay for return .Their saying is because of the phone or tablet that you see the colors bright .I never had any problems with any other websites but only them not happy at all”

Posted 3 years ago

“Really disappointed with this rug, the pile is coming out in clumps!!”

Posted 3 years ago

“A few very thoughtful recommendations: 1. Do not buy from them or if you want to take the risk do it via credit card so you can dispute it if your product was bad and you should not pay for the return delivery if it was their mistake for selling something like how it was advertised. (Unfortunately, I did it via a different payment method). 2. They sent me a rug which doesn't look like the one in their website and I can't use it. The colours on my actual rug look very dirty. I have nicely asked for an exchange but I was informed that I need to pay for the return delivery as they explained in their terms that "hat contrast settings on laptops, phones and other devices can manipulate the colourings from device to device and in turn in real life". I have looked on their advertised photo from 10-12 devices and has nothing to do with how it looks in reality. I have taken a photo with my phone of the actual rug which shows dirty ecru/grey/white colour and this has reflected the reality in any device I tried. 3. If you will look properly on the internet more people had this problem for their mistake of advertising something that doesn't reflect in real life blaming the screen contrast. Please see below-attached photos and do your research properly or take precaution.”

Posted 3 years ago

“We have still not received our rug despite being promised it over two weeks ago. I have called three times a day and despite being promised it was arriving - IT STILL ISN'T HERE! Suggestion to the Rug Seller - use a different courier company or just be more honest with your customers. I will not risk purchasing from you again.”

Posted 3 years ago

“I am sorry to say I am really unhappy with this rug . It constantly discharges a huge amount of fluff which affects my chest . I thought this would improve after a few weeks . My cleaner says it’s like having a dog in the house . No matter how many times it’s hovered it here is just fluff balls everywhere within a few hours.”

Posted 3 years ago

“I love the rug and chose the Rugseller as have bought from them twice before with no issue. However, this will be the last time I buy from them. The promised 1 to 3 days express delivery took 10 working days and their communications and customer service was shocking. I ended up using Facebook to contact them as there was no reply to emails! Poor service and they have lost a previously loyal customer.”

Posted 3 years ago

“Forgot to mentiom in my previous comment that there was no return slip in the packaging of the rug. I rarely give bad reviews!”

Posted 3 years ago

“I ordered a rug many weeks ago and from then on ...no rug . Complications and every excuse possible. Blocked access, courier mistakes, wrong emails. Still no rug, no refund and now the telephone number has been taken off website. I’m sure these are hard times for trading but best avoid this company until they sort themselves out.”

Posted 3 years ago

“Really disappointed, the rug looks nothing like the web picture, is very poor quality and I will not use your company again. As it would cost me money to return it to you and I consider that I have wasted enough money already, the rug has been recycled.”

Posted 3 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,866 reviews