The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have now bought two rugs from The Rug Seller - both are excellent quality and value for money. Would completely recommend”

The Rug Seller Ltd 5 star review on 23rd April 2024

Helpful Report

Posted 1 year ago

“Excellent quality, competitive price and superb, fast delivery.”

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Posted 1 year ago

“First time customer and I will be returning. I bought a rug that exceeded my expectations and for a bargain price. The delivery service was great to and I had the rug in less than 24 hours from placing the order.”

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Posted 1 year ago

“I’m very satisfied with my lovely new rug. It arrived very quickly and the quality is very good. It was very well packaged and the colours were just as it looked in the picture. Very happy lady”

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Posted 1 year ago

“The rug was just as good as I thought it would be.”

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Posted 1 year ago

“William Morris bedding. As always great quality”

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Posted 1 year ago

“Great choice, service and delivery all at very competitive prices”

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Posted 1 year ago

“Ideal for kitchen doorway”

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Posted 1 year ago

“Great quality plush rug arrived quickly with good communication. This rug is very heavy which helps it stay in place.”

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Posted 1 year ago

“Very disappointed, I purchased what was described in the listing as a Duvet set showing the picture of such but was sent a Pillowcase, on contacting the company they could not see how they had worded the listing wrongly and they dismissed my complaint altogether, not happy with this outcome but no point of a second contact as no success the first time around.”

Helpful Report

Posted 1 year ago

Good Afternoon Thank you for your feedback. I have taken a look into this and I can see the item purchased was the housewife pillow case, which is the correct product in which you received. Kind Regards The Rug Seller

Posted 1 year ago

“I am trying ti write a complaint but the email you have keeps bouncing back. This would suggest you are non contactable. I am extremely unhappy with the quality of the product and will voice my opinion of your company on social media and other out lets!”

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Posted 1 year ago

Good Afternoon Justine, Thank you for your feedback. Firstly, please allow me to apologise to hear of this. I can confirm you can contact our customer service team directly via email on sales@therugseller.co.uk where a member of our team will happily assist. Kind Regards The Rug Seller

Posted 1 year ago

“I am very pleased with the wool rug and it looks lovely in the living room. It's good quality and as described. I would definitely recomment the Rug Seller.”

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Posted 1 year ago

“Super to buy from with speedy service and delivery thanks alan”

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Posted 1 year ago

“I am unhappy with the rug as it is losing bits and frayed around the edges Also poor quality please tell me how i can RETURN THIS RUG”

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Posted 1 year ago

Good Afternoon, Thank you for your feedback. Firstly, please allow me to apologise to hear of this. I can see from our system this has now been resolved Kind Regards The Rug Seller

Posted 1 year ago

“Great service lovely rug. V happy”

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Posted 1 year ago

“Excellent Service! Would highly recommend.”

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Posted 1 year ago

“Great rug and a great price. Came well wrapped within 2 weeks of ordering. Lovely finish. We'll worth it. Will use again when it's time for another one. Everywhere else was double the price for the rug bought”

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Posted 1 year ago

“Absolutely beautiful rug. So happy with it!”

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Posted 1 year ago

“The rug arrived quickly and well packaged. Lovely rug. I’m really pleased with it.”

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Posted 1 year ago

“Love the rug but had a few bits of the pile come loose already. Still attached so not shredding just unpleated”

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Posted 1 year ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews