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The Rug Seller Ltd Reviews

4.7 Rating 20,866 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,866 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

648

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 rugs one of which was a bright red on the website picture. When the rug came it was a much darker shade than that shown. I was very disappointed and contacted customer services. They explained that because of computer resolutions they could not guarantee the shade of a rug. They then explained it would cost about £8 to return it. If I had known about shades and computer resolution I would never have ordered online and I will never do so again.”

Posted 6 years ago

“Great quality rug but very poor customer service.My rug suppost to be delivered in 2 weeks and waited for it over 3 months and each time was told it will be delivered sooner but the date was simply changed without letting me know.very flustrating!!!!”

Posted 6 years ago

“I ordered my rug in December although i wasn't made aware of this on the site my rug was out of stock and was waiting for a shipment my money was taken out of my account and i waited 5months for this rug when i received the rug to me it looked nothing like the picture its more a mink brown then silver im very disappointed although i could of changed the rug i have no desire to deal with this company again however the customer service staff was helpful everytime i called and did offer me an alternative but i wanted that rug that turned out to be nothing like what is displayed.”

Posted 6 years ago

“Delivered promptly, but disappointed to see that the rug looks like it was cut from a longer carpet as it was not edged at each end. See photos”

Posted 6 years ago

“I WAS LIED TOO , AND THAT SECURED THE DEAL WITH YOU. YOU ALSO SHOULD OF PRICED MATCHED , YOU HAVE NOT. NOT BEEN ABLE TO OPEN THE RUG YET SO CAN'T COMMENT, BUT FOR THE EXPERIENCE I'VE HAD I WOULD APPRECIATE A NON SLIP RUG , IT'S THE LEAST YOU CAN DO. THANKS”

Posted 6 years ago

“after opening t5he parcel the rug was part rolled part folded struggling to remove creaseswould not recomend”

Posted 6 years ago

“I ordered my rugs on 1st January and was infromed via email that they would be delivered within a 1-10 days however I then received an email informing me due to high demand they had been delayed until 18th January that would have been fine however it is now 8th February and I am still awaiting delivery due to UPS. On the 22nd Jan UPS stated they had attempted to deliver my rugs 3 times but could get no answer however I was at home due to illness and did not leave the house so I know they did not attempt to deliver the rugs and I did not have a delivery card either so could not collect the rugs. It is now 10 days later and although I was promised they would be delivered by Wednesday 7th by the Rug sellers own customer service team it is now the 8th and I still do not have any rugs. Use this seller if you wish to pay for goods you will never receive!!”

Posted 6 years ago

Good morning Mz Graham, thank you very much for the review. Could I please apologise for the disappointment that you have been experiencing caused by UPS. As our customer service team have advised you, your two rugs have been at the access point four minutes from your house since the failed delivery attempt on the 23rd of January. UPS should have left you a card through your letter box to advise you of this, and as they have not, they are clearly not following their own procedures. On the 30th of January, the 5th of February and the 8th of January, the customer service team at The RugSeller called UPS to advise them to collect the rugs from the access point and reattempt the delivery at your property. On all three occassions UPS have not followed through with this explicitly clear instruction. The RugSeller Customer Service team have called UPS again this morning telling them to reattempt the delivery again. UPS responded by saying that the collection and redelivery to your property will be done on a 48 working hour basis. I have a monthly meeting with UPS to bring up issues that have caused our valued customers disappointment, frustration and issues that reflect negatively on our high level of customer service. I can assure you that your instance of disappointment will be brought up with them. If you wish to speak to me directly on this issue, please do not hesitate to call me on 01618764566 or email me at sales@therugseller.co.uk Many thanks James Customer Service Manager

Posted 6 years ago

“The delivery was very good and the rug is of the colour and quality I imagined but after opening this very tightly packed parcel it has taken over a week for the tight folds to come out and I have had to stand heavy furniture on it to flatten it out, and it still has slight folds in it. It should be packed either round or in a tube and not pressed flat into pleats.”

Posted 6 years ago

“I ordered a rug and waited one month for delivery. I understand the problem was from their suppliers but the lack of communication really let the rug seller down on this occasion .”

Posted 6 years ago

“Long delivery time; lack of communication as which day I would like the product delivered.”

Posted 6 years ago

“As I have mentioned during our previous telephone conversation the runner prevents opening the doors in the hall. Purchasing a shorter runner will cause the same problem. I therefore like to return the runner. On therugseller's website the height of the runner was not mentioned so I could not properly assess if the runner was suitable for the hall. In that case I should not have to pay for returning the runner. Looking forward to hear from you. J Matze 07957 652 650”

Posted 6 years ago

“The rug arrived but it was much thinner than we thought and than it looked online and the print was not exactly as looked in picture. Also, where it has been rolled up and is so thin we cant get the corners to go flat so keep tripping over it.”

Posted 6 years ago

“The lead times on your website are not correct nor are the times that are sent on the confirmation email. It’s all very misleading. Delivery was a shambles.”

Posted 6 years ago

“Ordered on 25/11, expecting a 3-5 day delivery. After 3 phone calls chasing it, the rug finally arrived on 20/12. The rug is great but comma terrible.”

Posted 6 years ago

“I ordered a rug which took an unbelievable amount of time to arrive, only to be told it had unfortuntly missed the shipment and would take yet another month to arrive. once I eventually recieved this rug, I ordered another identical rug in a larger size only to be told the same excuse again !!!!! Why over promise on something you clearly can not deliver. Nice rugs though”

Posted 6 years ago

“Bad service”

Posted 6 years ago

“Shoddy customer service, ordered, waited 2 weeks then i rang myself, was told the rugs were still bejng made. Bad service was excused by "its that time of the year".”

Posted 6 years ago

“Nothing went wrong as such. It's just that ordering online means you can't judge quality. We paid £80 odd for the rug. It turned out to be more of a mat than a rug. Bit disappointed but hey ho. Could've sent it back I guess but we needed something and timescales too short to avoid the hassle.”

Posted 6 years ago

“The description stated 20mm thick rug but at best 10mm big difference but colours are as the picture”

Posted 6 years ago

“Wrong size and shade sent Difficult to get a reply took numerous attempts and 1 week Was offered 10% discount or return”

Posted 6 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,866 reviews