The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 13th March 2018

Linda O'Malley

The Rug Seller Ltd 5 star review on 4th March 2018

June Hyde

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited far too long for this product and was not kept informed of the progress of the order.”

Helpful Report

Posted 7 years ago

“Received my rug,nice quality but the wrong colour sent.”

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Posted 7 years ago

“I still havent received my rugs”

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Posted 7 years ago

“Ordering and delivery excellent . But the rug is not good quality , lots of pulls in it when it arrived and even more now it’s been down a week .”

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Posted 7 years ago

“Five weeks late and no correspondence.”

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Posted 7 years ago

Good afternoon Mr Walker, I hope you are well. Please allow me to fully apologise again for the slight delay in your order. As we expressed in the several emails that we have been sending to each other, the rug was slightly late in coming into us which in turn delayed your delivery. I very much hope you like your new rugs and hope that they bring you years of enjoyment. If you wish to further discuss your order, please do give me a call on 01618764566. Many thanks James Customer Service Manager

Posted 7 years ago

“The purchase of the rug was straightforward and it was delivered quite promptly. However, when opened, the rug had not been rolled properly and was folded at one end leaving deep indentations across the one end of the rug and the pile had also been pushed back across the end of the rug, exposing the hessian. I called customer services and was asked to send evidential photographs. This I did via email on 6 October. It is now 14 October and I haven't heard anything....not even an acknowledgement of my email. Very poor customer service!!”

Helpful Report

Posted 7 years ago

“I ordered four rugs at Easter 2017. Without going through the entire rigmarole - there have been various stages to this over the past four months - the current position is that one rug was discontinued, another rug had to be substituted because stock got burnt down, and the remaining two have still not been delivered. All the staff I've dealt with have been polite and friendly, but given the actual status of my order, I was quite surprised to receive an email last week saying that I had 'recently' made a purchase from the company, and inviting me to place this review.”

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Posted 7 years ago

“The rug had a deep crease in it and would not lie flat. We tried all the advice on the site eg. reverse rolling and a good anti-slip underneath the rug but nothing cured the problem. The rug was returned, quite expensive carriage paid and a week later I have heard nothing re inspection of rug or offer of refund. I would not use the company again.”

Helpful Report

Posted 7 years ago

Thank you for your recent review of The Rug Seller. We have spoken with the quality control who have confirmed the creases to be pressure marks and would settle with time and use. We can also see that the accounts department processed a refund back to your payment method on the 24th August which takes 3 working days to show; therefore, should be showing by today. If you have any issues, please do not hesitate to contact us on 0161 876 4566.

Posted 7 years ago

“After ordering previously with fast delivery. We were expecting the same again but after ordering in May we were kept waiting till August 8th before we received our rug. Having decorated and Had new furniture delivered we were not expecting a 3 month wait to finish the room”

Helpful Report

Posted 7 years ago

Thank you for your review of The Rug Seller. We do advise delivery between 1-10 working days; however, on rare occasions and on hugely popular products, items may become out of stock. On these occasions, we would aim to advise you of any delays via email as soon as possible. Please accept our sincere apologies for any disappointment caused and we hope you will give us a future opportunity to show our continuously improving service.

Posted 7 years ago

“The rug was ordered in January and I was told it would take about 8-10 woks but nearer to delivery time I was told it was out of stock not once, not twice but three times. The eventually arrived at the end if June and it was the colour I expected it to be and as I live in the Channel Islands it would have been too much trouble to go through returning it so I kep it and put it in another room as the colour wasn't what I had expected it to be.”

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Posted 7 years ago

“The rug, after 3 weeks, has started to unravel. So really not the quality I was hoping for for the price”

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Posted 7 years ago

Thank you for your recent review. We are sorry to here you are having issues with your recent purchase. Please could you email images through to orders@therugseller.co.uk quoting your order number and a member of our team will respond with the relevant information to help resolve this for you.

Posted 7 years ago

“Poor/No returns service”

Helpful Report

Posted 7 years ago

Thank you for your recent review of The Rug Seller. As per our terms and conditions, if you wish to return your purchase, please inform us via e-mail within 14 days of delivery. The rug must be returned undamaged, in its original condition and packaging within 14 days of acceptance of your return request. You are responsible for the cost of returning the rug (unless the rug is faulty). Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price of the goods. Alternatively, you can choose to accept a credit for the full price of the rug you ordered. This can be used towards the purchase of another rug. Should you have any queries, please do not hesitate to contact us on 0161 876 4566.

Posted 7 years ago

“I love the rug but it 'creeps' constantly and already has wrinkles in it. I purchased the white material which is supposed to keep it in place but this has also wrinkled. Although the rug is lovely it is not a good look with wrinkles and ripples all over it.”

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Posted 7 years ago

“The selection is vast, however, customer service is nonexistent. I just found out the my rug will have a severe delay and the company is not offering anything as a make good for this. Furthermore thy actually wrote me this: "We do not intend to provide this news; however, in cases where an item is in high demand there can be a unforeseen delay." So they know which products are in high demand but they won't give you a choice on whether you still would like to continue with the purchase but they will gladly take your money.”

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Posted 7 years ago

“Very poor value for the money”

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Posted 8 years ago

“I ordered 2 rugs to go in the same room & they were completely different colours. One of the rugs had an obvious stain & two areas where the weave was damaged. Also I ordered the rugs over the phone as I couldn't complete payment online. Despite the fact that both rugs had anti-slip material already the customer service rep allowed me to order anti-slip mats. It would have been good customer service to have at least queried this with me & I obviously wouldn't have ordered them. I had to call twice to arrange collection.”

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Posted 8 years ago

“Not as described said was thick as 1euro but is not !! Would not buy from here again did not feel quality was good good for price paid and so would not recommend”

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Posted 8 years ago

“Had to chase order a number of times, they did not even know which order I had received and which was outstanding. Childrens rug was of very poor quality, very thin and disappointing. Returned item, but RS refused to pay postage even in the circumstances, costing me £12. Beware !!”

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Posted 8 years ago

“Ordered rug well in advance of our holiday but as it still not delivered I phoned customer service to find out about delay, they said they would check and get back to me. Never got back to us so I phoned back they said they would make a note to delay delivery until after our holiday. We just happened to be looking at emails on hol and saw they had delivered rug and left on door step! We email them to say not happy as it looks obvious no one at home and if it is safe and weather etc also shouldn't have to waste our hol email a rug company!”

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Posted 8 years ago

“The rug was a Scottish tartan rug in the picture the colours were very vivid with rich bright tones . The rug we received was dull in comparison and I felt was a let down . I sent it back by return post. and one week later I am still waiting for a refund not pleased at all”

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Posted 8 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews