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The Rug Seller Ltd Reviews

4.7 Rating 20,884 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,884 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 1st May 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 23rd April 2024

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

649

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong rug. I have sent two emails and made two phone calls. They have apologised but apart from that I am still waiting for an answer, no indications as to when will they be sending the correct one, will they collect the one I received, nothing. I can't comment on the article I'm afraid, I have not received it yet.”

Posted 7 years ago

“I ordered and paid for a small rug on 2/12/2016, expecting a one to ten day delivery. Unfortunately the rug was out of stock and they advised that it would be delivered after 29/12/2016. Nothing received in New year so asked for an update. They advised it should be available on 13/2/2017. After chasing them again, the rug arrived on 26/1/2017. No apology received.”

Posted 7 years ago

“Was told my rug was out of stock a week after I ordered it. Was then told a date it would arrive by, it didn't arrive. It eventually came a month after I'd ordered it - the rug is lovely but the customer service isnt.”

Posted 7 years ago

“i was sent the wrong rug and i did email but heard nothing. However i have purchased another one from elsewhere and it was cheaper and the right one.”

Posted 7 years ago

“Quick to help out when wanting you to place an order with them, however delivery can be ridiculously long and now I wish to return the faulty item, after numerous contact attempts via email have had no response in terms of them arranging a collection nor refund for the faulty rug! I'll steer well clear in future.”

Posted 7 years ago

“Ordered a rug online. Waited 10 working days but no rug. Went online and order status was still "processing". Rang up to find that the rug was not in stock despite being allowed to order it. To be fair they promptly refunded my money.”

Posted 7 years ago

“Whilst your service is efficient your product (rug gripper 120 x 120) does not live up to its specification. You very clearly state in your publicity it "prevents your rugs ... from slipping and sliding........including ...CARPET..." This product is no better than any other I have tried. The rug is adjacent to my bed and is on top of the fitted carpet (the rug is same quality/colour/weight). The rug has moved as the rug gripper fails to hold it in place and the gripper is now exposed. I have had to move the rug several times to cover the gripper but the rug still moves. I have rated you in regard to your product not your company.”

Posted 7 years ago

“Delivery outside of 1-10 days window without notification or apology. Delivery missed 1 item. Quality of rugs disappointing. Overall poor value for money and customer experience.”

Posted 7 years ago

“The rug received looked extremely artificial and not quite as described on the web site”

Posted 7 years ago

“Waited 4 months for my rug. Had to chase them for updates. Ridiculous. Really nice rug though and good value. Still would buy it from elsewhere in the future.”

Posted 7 years ago

“The rug is very nice and looks exactly like it did online. However it was out of stock and we were only told this (via email) 9 days after placing the order, delivery is meant to be within 10 days. Delivery was delayed by over a month and when I called The Rug Seller to see what the options were they were not at all helpful. They promised to call back with further information but never did.”

Posted 7 years ago

“I have not received my goods yet!! I was not at home for the first delivery, which I had tried to stop on the UPS website but was unable. UPS then did not deliver to my house on their second attempt (which they should have). They sent me an email to say that they had delivered my goods to "Commercial Road" I was expected to know where that delivery point was. I had to phone your service desk, which eventually got UPS to agree to deliver my goods on the 29th. Hopefully I will see my order which I made on the 26th November.”

Posted 7 years ago

“The rug took 2 weeks to deliver and quite a bit of communication with the seller.”

Posted 7 years ago

“Ordered item 30th November wasn't delivered until 15th December, no gesture of goodwill for delay offered.”

Posted 7 years ago

“I placed an order for two rugs I also acceted that i would have to wair for one until the end of November. I had to e mail your company on two separate occassions to get the rug you had in stock sent to me. I then had to e mail and phone to chase up the second rug. The products are very good what is poor is your company's communicationwith customers who pay for goods and service in good faith, I feel that I would not use your service again despite the quality of the goods you provided.”

Posted 7 years ago

“I had to wait nearly 5 weeks for delivery. It was for a birthday present, but due to your poor delivery service, I had to purchase another gift.”

Posted 7 years ago

“Ordered 2 rugs that showed as being in stock 1 week later was informed they were out of stock until late January. Tried to get an email response but no joy. Had to phone to get a response slow process and not great customer service went elsewhere and got my rugs one week after ordering straightforward and without hassle. Shame really as the rugs looked really nice?”

Posted 7 years ago

“This is a arabesque teal rug which on close inspection the main colour is very patchy, but due to costs sending this back it is not worth it, so we are putting up with it meantime but we definitely won't be using the Rug Seller.”

Posted 7 years ago

“The rug I ordered is very poor quality. Have purchased 3 rugs in the past from them and they were very good. This latest one is poor. It rucks up and creeps across the carpet all the time. No where near as good as the previous ones purchased.”

Posted 7 years ago

“Two delivery delays, no communication of said delays. Rug is a Union Flag design and is a mirror image of the 'true' flag.”

Posted 7 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,884 reviews