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The Rug Seller Ltd Reviews

4.7 Rating 20,895 Reviews
79 %
of reviewers recommend The Rug Seller Ltd
Company Reviews Product Reviews
2
 Metrics Info
4.7
Based on 20,895 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The Rug Seller Ltd Reviews

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I am still waiting for one of the rugs I ordered and have had several discount codes since so could have re- ordered it and paid less while I am waiting. I was given wrong information three times about delivery dates. The rug I have received is nice but I had to ask for the one that was in stock to be sent out now rather than waiting until the end of December when the other one (that I was initially told was in stock) will be delivered, otherwise I would still be waiting for that too.”
Helpful Report
Posted 7 years ago
Mrs J M
Verified Buyer
“The night I placed my order they had a software glitch. I entered in my correct address, a house, but my order went to my address with the addition of a flat address, it totally confused the delivery driver who couldn't deliver the item. I contacted the company who couldn't understand what had happened, it would have been better if they had admitted it, as I saw the wrong details on my PC advice note etc, so I am sure they could see it. I did get the item, but it was a nuisance, that shouldn't have happened to a well run company.”
Helpful Report
Posted 7 years ago
DAVID H
Verified Buyer
“Very late delivery also sent to wrong address. The quality of the rug was excellent”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Unfortunately when I received my rug it didn't reflect the colours seen on the website which was really disappointing, although they agreed to take back this rug and refund me , I had to send it back by signed courier which cost me over £9.00 (as they said I had been sent the correct rug...! ) disappointing experience...”
Helpful Report
Posted 7 years ago
Trudy B
Verified Buyer
“The rug was so tightly rolled, (obviously stored that way), it has deep ridges. Mine has been lying flat in a very warm conservatory for more than a week & it hasn't changed. It will have to be skipped & replaced.”
Helpful Report
Posted 7 years ago
Christine G
Verified Buyer
“A little disappointed that the rug gripper doesn`t work for carpet on carpet. We have a small carpet rug on exit from kitchen to prevent dirt travelling onto pale blue carpet in hallway. Although the walking isn`t quite as bad it is still a nuisance .”
Helpful Report
Posted 7 years ago
R B
Verified Buyer
“The quality of the rug was not as good as we were expecting. It does not lay flat”
Helpful Report
Posted 7 years ago
Linda L
Verified Buyer
“Good evening, disappointed that I had to return rug as I have a dog and rug is not washable. Perhaps the fact that one cannot wash the rug should be advertised online. I returned rug 14th October 2016 from UPS Access Point TM Store Number: U181 61169; received 17th October 2016 by BUNN @ 13.12. This rug was not cheap to return to you; £6.00. Hopefully I will soon receive refund for rug and postage (as not informed that rug could not be laundered) I will say rug was excellent quality but not suitable for everyone. Yours sincerely Linda J. Lanchbury Mrs.”
Helpful Report
Posted 7 years ago
Susan A
Verified Buyer
“Quick delivery but rug is shedding at an incredible rate and worried it will soon be bald. Threads are coming out too.”
Helpful Report
Posted 7 years ago
Darren
Verified Buyer
“Sent the wrong colour rug and delivered to house across the street in error, I was home and saw the van pull up. I called to advise the position and they informed me that the correct rug would arrive within a few days and we would swap the rugs, the courier duly arrived on time but didn't swap, said another driver would be coming. Nobody came that day or the day after so I left the rug behind my door and got a call over a week later saying they had tried to collect on 4 occasions, but I live alone and work, and no cards posted through by the courier. They said they couldn't accommodate me on with a suitable collection time so in the end I gave up and paid for both rugs to save further hassle and cut ties. My experience was a poor one with The Rug Seller, and definitely wouldn't use again.”
Helpful Report
Posted 7 years ago
GORDON C
Verified Buyer
“When I unfolded the rug I found that the one end was all ragged !!!!! It was obviously the way the item was rolled up . the outside end was fine but the inner end was all tattered it obviously needs some sort of thick cardboard roll for the carpet to be rolled onto , In so doing both carpet ends would stay neat and tidy . Other than that everything was fine , pity it was spoilt by the way it was rolled up in storage/packing'transport . I have purchased from you before and found everything perfect , Why have you blotted your copybook ???????”
Helpful Report
Posted 7 years ago
Mary M
Verified Buyer
“Your opinion matters to The Rug Seller Ltd Mary McLaughlan <marybmclaughlan@hotmail.co.uk> Reply| Fri 20:00 Review (no-reply@reviews.co.uk) Hello I purchased this rug to replace the same one I previously bought from you 2 years ago- as it was ruined by an accidental spillage. I have to say I am quite disappointed in the quality this time around. I feel it is much thinner and quite sparse in some areas and to be completely honest i do not feel it is worth the money. I have compared similarly priced rugs in stores such as NEXT and Dunelm mill and now wish I had gone there instead. I regret having to give this feedback as I was delighted with your product first time around. Kind Regards Mary McLaughlan”
Helpful Report
Posted 7 years ago
Jill B
Verified Buyer
“There is a fault in the rug”
Helpful Report
Posted 7 years ago
Lesley
Verified Reviewer
“The huge expense of paying for a courier to return the rug to you (£112). The rug colour was very different from photo on the website and did not go with our existing decor. I would have liked to have tried other rugs, but will not be ordering again in case I have to return it! It is a shame as the quality was very good! I resorted to onlne as the rug size required is not a standard size and I have not been able to find anything of suitable size on the 'high street'.”
Helpful Report
Posted 7 years ago
K E
Verified Buyer
“Not worth £45 of anybody's money! No returns facility available.”
Helpful Report
Posted 7 years ago
Dave F
Verified Buyer
“Hi the rug we are trying to secure on top of a carpet. following your your video.the rug is 6ft x 8 ft,but the still gets " waves" in it, Suggestions please.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Dissatified with the rugs. They look a completly differnt colour from the photos. There is no mention of them being blended with brown or look very much beige/ brown in the discription it says 'grey'. I was then told I had to pay for the privilege of returning the rugs for a refund despite the fact I feel I have been misinformed. Customer services told me, in a way, its not their problem because the sticker says grey so thats what it is.”
Helpful Report
Posted 7 years ago
A F
Verified Buyer
“e mail notifying delivery time sent in wrong format couldn't read it. I was notified of delivery time, by text than told it would be later. It wasn't left in porch as requested on order. Note left saying it was at a drop off shop.Next day notified of delivery by text same delivery as day before still not left as requested. Note left saying delivery would be next day. Waited all day no delivery phoned number on note told it was in transit. Then found that it was at drop of shop since first delivery day. Collected it from shop. Not very good service from Ups delivery company.”
Helpful Report
Posted 7 years ago
Adrian B
Verified Buyer
“The rug I ordered and the rug I received are very different in appearance, namely I ordered circular (as per description) but received a rectangular shaped rug. When I queried this I was told by their staff member, "it wasn't one of their rugs" Well who's is it & where did it come from...?”
Helpful Report
Posted 7 years ago
Maria C
Verified Buyer
“Runner Ives natural is sold as size 66x200cm but it is 66x1.94cm Not happy!”
Helpful Report
Posted 7 years ago
The Rug Seller Ltd is rated 4.7 based on 20,895 reviews
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