The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

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“Arrived quickly and lovely colours znd quality excellent”

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Posted 7 years ago

“Excellent and very friendly service, we are return customers and we not hesitate today recommend them. .”

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Posted 7 years ago

“The rug was rolled with pattern inside!!! So the ends were curled upwards. So badly rolled it was ridged along its length and still is, over four weeks later. Will never buy from this seller again. I sent photos to illustrate it's condition, My complaint to them was ignored. DO NOT BUY FROM THEM!!!!”

Helpful Report

Posted 7 years ago

I'm really sorry that your rug was not delivered as expected. Rolling the design inside the rug is standard practice as it protects the upper side of the product during transit. Rugs are tightly rolled in storage and so they can sometimes not sit perfectly flat straight out of the packaging - however, after several weeks we would expect that this would have resolved. Unfortunately we can't find your message in our systems (we would not of have intentionally ignored it). We'll email you directly on this matter. Many thanks, Ben

Posted 7 years ago

“Love the rug. Lovely colours as pictured.”

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Posted 7 years ago

“Excellent company to deal with - supplied quality rug overseas, on time and at minimal delivery charge - can't ask for more!”

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Posted 7 years ago

“Fantastic service and brilliant price, really happy with my lovely rug”

The Rug Seller Ltd 5 star review on 29th January 2019

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Posted 7 years ago

“This is a quality product, despatched securely and quickly. The rug was available on other sites but at a considerably higher price.”

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Posted 7 years ago

“The carpet was perfect, just as described.”

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Posted 7 years ago

“Really pleased with my purchase, would use the rug seller again. Thank you.”

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Posted 7 years ago

“Excellent value, delivery efficient.... would use again.”

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Posted 7 years ago

“The rugs arrived quickly and are just right. Much admired.”

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Posted 7 years ago

“Thank You The Rug Seller! Amazing quality and super super fast shipping! Perfect!!!”

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Posted 7 years ago

“My order was very promptly delivered . Very satisfied with my purchase .”

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Posted 7 years ago

“Order them came when they said and really pleased”

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Posted 7 years ago

“Wonderful rug, just as described, but even better value for money than I had expected! Thank you. Delivery was prompt too. Will gladly return if I need another rug.”

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Posted 7 years ago

“Amazing rug, great quality and shipping was very prompt!”

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Posted 7 years ago

“Hi In August you emailed and said the rug I had ordered was out of stock. I assumed you would refund the money which after just checking you haven’t done. So I have no rug to review and no refund. Please can you look into this.”

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Posted 7 years ago

“Lovely rug -as described. Efficient service and delivery.”

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Posted 7 years ago

“Given time for the rug to settle down before replying. Everything is good and the rug looks great. Good purchase and delivery. Thanks.”

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Posted 7 years ago

“Rug arrived on time and in good condition. Communications excellent. Rug of good quality and as described.”

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Posted 7 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews