The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick turnround”

Helpful Report

Posted 8 years ago

“The website is pretty good, as is the extensive range of products. My order was promised for delivery between 1 and 10 days and arrived on time......just. Very pleased with the Faded World (think that's the name) hall runner and my daughter has ordered another type of rug from you as a Christmas present for me.”

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Posted 8 years ago

“Nice and good quality rug ????Happy with the buy”

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Posted 8 years ago

“Ended up buying a new hall runner for summer and one for winter”

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Posted 8 years ago

“Great selection of the style I was after. Easy to order . The only thing that stopped me giving a 5 was the lack of information after I placed the order. I had to chase for the confirmations . That was a IT disconcerting when ordering stuff on line”

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Posted 8 years ago

“Good and helpfull staff”

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Posted 8 years ago

“Would definitely recommend 'The Rug Seller". We visited the Trafford store first as we wanted to see colours and textures at first hand, the lady there was really helpful and knowledgeable about the rugs. We ended up ordering through the Internet a Sierra Apollo rug in purple, although I would describe the colour as plum/damson which is a perfect match for our decor. Great quality, thick woollen rug which I think will be durable. We ordered late Friday evening and the rug was despatched the following Thursday. The only reason I didn't give 5 stars was for courier company UPS, who attempted 1 delivery and then left a card saying the rug had been left at a newsagents, this wasn't a problem as I drive but unfortunately as the shop was in a pedestrianised area I had to collect the rug and walk over 1/2 mile back to my car carrying a very large and HEAVY rug. As I understood it, I thought after 1 failed delivery attempt I would get the option to arrange redelivery but this was not the case. For anyone without a car or unable to lift a heavy item, this would have been totally inconvenient.”

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Posted 8 years ago

“Very pleased with rug but non slip fabric underneath does not work.”

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Posted 8 years ago

“This rug was just as it appeared on the photo with very true colours. I am happy with the quality and the service was good.”

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Posted 8 years ago

“Nice rug, nice price!”

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Posted 8 years ago

“My rug was lovely it was delivered on time.The reason I only give 4 stars is because I had to call to make my order and the young lady who took my order was SOOOOO rude I hope she learns some manners Sue”

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Posted 8 years ago

“Nice rug which arrived quickly. Courier tracking could have been more accurate. What would have been helpful would to have information over parcel size and weight to provide guidance on cost of return, not that I actually needed this. Someone in customer service thought it would be £10-15 which would have been a significant underestimate.”

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Posted 8 years ago

“Quick delivery, good quality rug that looks and feels great.”

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Posted 8 years ago

“Good quality product”

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Posted 8 years ago

“Price, quality and delivery all very good.”

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Posted 8 years ago

“Arrived on time and much better than the one I had ordered and sent back to a previous supplier”

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Posted 8 years ago

“Very happy with my purchase and just as I expected ????”

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Posted 8 years ago

“Very happy with the rug ordered and the delivery service was good.”

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Posted 8 years ago

“Good selection of rugs. Quick delivery. Will use again.”

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Posted 8 years ago

“The rug looks the same as on your web site , the quality is good , I was informed on delivery and it was well packaged.”

Helpful Report

Posted 8 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews