The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.72

4.7 Rating 21,365 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have still not received our rug despite being promised it over two weeks ago. I have called three times a day and despite being promised it was arriving - IT STILL ISN'T HERE! Suggestion to the Rug Seller - use a different courier company or just be more honest with your customers. I will not risk purchasing from you again.”

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Posted 5 years ago

“The rugs where gif my 80 year mother and she loved them easy to order and and arrived pretty quick and we was informed on all stages of the process would definitely use them again 👍”

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Posted 5 years ago

“Excellent service and free delivery. Goods delivered on time”

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Posted 5 years ago

“Great Value”

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Posted 5 years ago

“I ordered some duvets from the Rug Seller as they gave a very good discount. There was a delay with my order and they emailed to advise me and gave different options regarding the order. They kept me updated until they arrived, they’re absolutely gorgeous, amazing colours and fantastic quality. Very good customer service, friendly and helpful, I will definitely buy from them again.”

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Posted 5 years ago

“I am sorry to say I am really unhappy with this rug . It constantly discharges a huge amount of fluff which affects my chest . I thought this would improve after a few weeks . My cleaner says it’s like having a dog in the house . No matter how many times it’s hovered it here is just fluff balls everywhere within a few hours.”

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Posted 5 years ago

“Delighted with our carpets, good quality, beautifully made and arrived very efficiently”

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Posted 5 years ago

“Absolutely love my rug, it’s so luxurious & soft. Perfect match in colour & didn’t wait long for delivery. Would recommend & buy all my future rugs from the rug seller.”

The Rug Seller Ltd 5 star review on 26th December 2020

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Posted 5 years ago

“The Carpet was good value for the money. And was well packaged, we would use the firm again”

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Posted 5 years ago

“I love the rug and chose the Rugseller as have bought from them twice before with no issue. However, this will be the last time I buy from them. The promised 1 to 3 days express delivery took 10 working days and their communications and customer service was shocking. I ended up using Facebook to contact them as there was no reply to emails! Poor service and they have lost a previously loyal customer.”

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Posted 5 years ago

“Happy customer. Delivered on time, right size and colour as advertised. Does not malt.”

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Posted 5 years ago

“Arrived promptly. Exactly like the photo on the website and looks and feels luxurious...... our dog loves it!”

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Posted 5 years ago

“great delivery service good range. I have liked my products”

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Posted 5 years ago

“I am delighted with my purchase and found it at the best price from the Rug Seller. Communication was reasonably good and my rug arrived well packaged and in perfect condition. I would use this company again.”

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Posted 5 years ago

“Fabulous rug very reasonable priced and good service. Already recommended to people”

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Posted 5 years ago

“Rug is lovely. Delivery was chaotic.”

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Posted 5 years ago

“Excellent communication and easy ordering process.”

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Posted 5 years ago

“We are delighted with our rug. Exactly as described. Thankyou.”

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Posted 5 years ago

“After searching several sites for a rug,came across the rug seller with an amazing range especially in large rugs. Good prices, good quality rug and with free delivery with a fast response within days. Amazing from ordering to delivery can certainly recommend 100%.”

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Posted 5 years ago

“Forgot to mentiom in my previous comment that there was no return slip in the packaging of the rug. I rarely give bad reviews!”

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Posted 5 years ago

The Rug Seller Ltd is rated 4.7 based on 21,365 reviews