The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hiccup when ordered but rang them and was sorted out ASAP Rug is lovely had same rug from here before great service”

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Posted 1 year ago

“I have had a few items from this company, all del8vered quickly and always satisfied.”

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Posted 1 year ago

“I'm a repeat customer as the service is great, shipping quick and the range of top quality products never fails to impress me. I'll be back again for more one day, for sure!”

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Posted 1 year ago

“Good quality rug for a very reasonable price.”

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Posted 1 year ago

“The person I spoke with on the telephone helped me place the order and was very patient and pleasant. The rug arrived promptly and looks great.”

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Posted 1 year ago

“I absolutely love my rug it's only problem is it has a very pungent smell”

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Posted 1 year ago

“Great company to do business with”

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Posted 1 year ago

“Sorry to say I won’t be buying from this supplier again. Very slow shipment and I had to do all the chasing. They didn't not meet their own policy for shipping”

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Posted 1 year ago

“Delivery was great and the rug was just what we wanted cant find fault with anything welldone”

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Posted 1 year ago

“Absolutely love my new rug! The quality and detail is 5*. Easy to order and the delivery was really quick. Will definitely be shopping here for rugs from now on”

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Posted 1 year ago

“Wanted a very large rug of good quality and everywhere else was asking Thousands of pounds for the size required. I ordered Twilight 39001-Twilight-2211- size 300x400cm from Rugseller at a portion of the cost and was extremely pleased with the service, cost, quality of Rug and speed of delivery. great company!”

The Rug Seller Ltd 5 star review on 14th March 2024

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Posted 1 year ago

“Good quality, delivered quickly, well wrapped, good up to date delivery information.”

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Posted 1 year ago

“Had to email customer service to ask where my order of bathroom mats were, no explanation from them, but strangely i recieved them 3 days later,almost 2 weeks after placing the order!”

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Posted 1 year ago

“The site had an excellent variety of rugs. I bought a rug that was substantially cheaper than elsewhere. I telephoned and had helpful support. Delivery was quick an on time.”

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Posted 1 year ago

“surprised with this little rug when it, arrived i put it down it was flat and horrid within two days wow lovely i love it. Would recommend just be patient great delivery's”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“The Rug Seller had an excellent selection of Turtle Mats (which I have used before) to choose from and the service was first class. The mats arrived speedily and safely and were well packed.”

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Posted 1 year ago

“Very attractive doormat delivered promptly. Thank you.”

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Posted 1 year ago

“Very good quality and very efficient service.”

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Posted 1 year ago

“We were very disappointed with the rug, rather than the service. The colour of the rug that arrived did NOT represent the colour shown on the website. The rug seller argued the point even though the images we took and supplied were clearly different. We were naturallly allowed a refund but they would not cover the postage as they said the item was not wrong. We got what we ordered. I think not.”

Helpful Report

Posted 1 year ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews