The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with ordering or delivery. The rug itself is another story. Purchased the Buddy Rug in Charcoal at the rate its sheeding it will have Alopecia by the end of the month. So would not purchase this item again im afraid.”

Helpful Report

Posted 5 years ago

“Fantastic choice and excellent delivery service”

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Posted 5 years ago

“I ordered two gorgeous scion hedgehog Turtle Mats for our daughters new house. Rug Seller provided an excellent service and delivered within 24 hours free!! Thank you for such great service. Will definitely use again.”

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Posted 5 years ago

“Very good quality rug, was great value for money. I had ordered this item from another company but it never showed up and their customer service was shocking. The Rug seller were very helpful when I spoke to them and my rug arrived promptly with clear communication from the delivery company. I would definitely use them again.”

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Posted 5 years ago

“I am unable to write a comprehensive review of Rug Seller based on ONE purchase from them. But, having had difficulty with their website, I contacted them by telephone and the gent I spoke to was quickly able to resolve the problem I was having with ordering a non-standard dimension of sticky underlay. That problem was related to payment, and he was also able to to address the non-standard dimension of the underlay. So, with one telephone call, I was able to order the non-standard size of underlay and have its payment settled for both Rug Seller and myself. My order arrived three days later and was installed the following day. I only have a small problem remaining: the rug which is the top layer of the rug. underlay, carpet sandwich, is not held in place completely, I suspect because I had not hoovered the carpet adequately before laying the sticky underlay on it.”

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Posted 5 years ago

“My order arrived on time, it was well made, well packaged...rolled and not folded, as some have been in the past from other sellers.”

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Posted 5 years ago

“Speedy delivery, good quality rug.”

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Posted 5 years ago

“Did not deliver within stated time and failed to communicate unless prompted by emails.”

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Posted 5 years ago

“This is the 2nd rug I've purchased and on both occasions my order arrived sooner than the predicted delivery date. The products were well packaged and looked just like the image on the website.”

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Posted 5 years ago

“Very good service, delivered as promised. Good quality. Very happy 😊 with purchase. Just as seen on website”

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Posted 5 years ago

“Goods as described on web, good quality and prompt delivery.”

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Posted 5 years ago

“Very Good Service. The underlay came as ordered and fitted well.”

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Posted 5 years ago

“So pleased with rug it's good quality and I didn't have to wait long for it to arrive would order again from the rug seller”

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Posted 5 years ago

“Lovely rug and amazing value for money.”

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Posted 5 years ago

“Ordered my rug with international shipping, and I couldn't be more pleased with the quality, style and delivery!! Exactly what I wanted and as pictured! Thank you!!”

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Posted 5 years ago

“First rate service. Rug arrived very promptly. Great quality rug, very pleased with it.”

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Posted 5 years ago

“Thrilled with my rug. Lovely bright, rich colours and superb quality and value. And it lies flat, no curling up of the edges. Arrived a lot quicker than I thought”

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Posted 5 years ago

“Exactly as described. Received well within postage date. Looks beautiful.”

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Posted 5 years ago

“Paid a little bit more for this rug for the kitchen but it's really good quality and seems to be hard wearing.”

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Posted 5 years ago

“Delivered in timely manner and good quality”

Helpful Report

Posted 5 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews