The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality rug at a fantastic price. I am very impressed, the colours are even brighter than in the pictures. The rug came quicker than expected too.”

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Posted 7 years ago

“Very pleased with my rug, quick delivery and good quality.”

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Posted 7 years ago

“Beautiful rug arrived within a few days of ordering.”

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Posted 7 years ago

“Superb customer service”

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Posted 7 years ago

“Lovely rug. Well packaged and prompt delivery. Would recommend.”

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Posted 7 years ago

“Very good service brilliant mats,will use again.”

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Posted 7 years ago

“As of the 29th Jan. It had not arrived. I had to go on holiday leaving a neighbour to watch out for it. It was ordered 8/9 days before the 29th Jan.so not pleased at all.”

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Posted 7 years ago

I'm sorry that you've not received your rug. I can see that we dispatched your rug within our 3-5 lead-time but unfortunately the delivery doesn't seem to have reached you. We'll contact you directly on this matter and get this resolved. Kind regards, Ben

Posted 7 years ago

“Slight problem ordering from website as could not check out but quickly resolved on the phone. Product looks good and delivery very prompt”

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Posted 7 years ago

“Very good purchase”

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Posted 7 years ago

“I ordered my new rug and it was delivered the same week. Excellent rug and excellent service! I know where I will be looking next time I want a rug.”

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Posted 7 years ago

“Easy ordering and accurate photo description, very speedy delivery and excellent item. Thank you”

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Posted 7 years ago

“Our rug was just as described and it arrived quickly. We love it!”

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Posted 7 years ago

“Quality rug at a great price. Quick delivery, no hassle service.”

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Posted 7 years ago

“Brilliant service. Great price. Delivered with the 5-10 days as stated when ordered. Will definitely use again.”

The Rug Seller Ltd 5 star review on 7th February 2019

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Posted 7 years ago

“Absolutely love our Logan rug! Brilliant quality at a great price and super fast delivery.”

The Rug Seller Ltd 5 star review on 6th February 2019

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Posted 7 years ago

“Lovely thick pile and looks good in my kitchen, cushioning my feet. It is shedding a few fibres but I guess that is inevitable.. Thank you”

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Posted 7 years ago

Hi! Thanks for your review! Just for your own peace of mind, wool rugs (such as yours) do always shed a bit as they are made of non continuous fibres which are not melted/glued into a backing as they would be on a synthetic rug. It is a natural feature of a high quality rug. Over time the shedding will reduce. Please ensure that you follow the care guides in relation to vacuum cleaning - a low power suction only setting is advised and you should try not to use rotating bristle vacuum cleaners as this can exacerbate shedding. Hope this help & thanks again, Ben The Rug Seller

Posted 7 years ago

“An excellent product that was delivered promptly.”

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Posted 7 years ago

“Excellent service - my rug was packed very well. I would definitely use again”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Exactly what I wanted and so easy to order on line. No need to trek into town for a replacement in the shop I got the original from. It’s the only product I’ve found that keeps rugs in place on carpet.”

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Posted 7 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews