The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.72

4.7 Rating 21,365 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the area rug Good quality The colour wasn’t the same as shown on the Website but it was close enough so we decided to keep it. The service was excellent.”

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Posted 7 years ago

“Great quality rug at a fantastic price. I am very impressed, the colours are even brighter than in the pictures. The rug came quicker than expected too.”

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Posted 7 years ago

“Very pleased with my rug, quick delivery and good quality.”

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Posted 7 years ago

“Beautiful rug arrived within a few days of ordering.”

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Posted 7 years ago

“Superb customer service”

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Posted 7 years ago

“Lovely rug. Well packaged and prompt delivery. Would recommend.”

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Posted 7 years ago

“Very good service brilliant mats,will use again.”

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Posted 7 years ago

“As of the 29th Jan. It had not arrived. I had to go on holiday leaving a neighbour to watch out for it. It was ordered 8/9 days before the 29th Jan.so not pleased at all.”

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Posted 7 years ago

I'm sorry that you've not received your rug. I can see that we dispatched your rug within our 3-5 lead-time but unfortunately the delivery doesn't seem to have reached you. We'll contact you directly on this matter and get this resolved. Kind regards, Ben

Posted 7 years ago

“Slight problem ordering from website as could not check out but quickly resolved on the phone. Product looks good and delivery very prompt”

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Posted 7 years ago

“Very good purchase”

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Posted 7 years ago

“I ordered my new rug and it was delivered the same week. Excellent rug and excellent service! I know where I will be looking next time I want a rug.”

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Posted 7 years ago

“Easy ordering and accurate photo description, very speedy delivery and excellent item. Thank you”

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Posted 7 years ago

“Our rug was just as described and it arrived quickly. We love it!”

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Posted 7 years ago

“Quality rug at a great price. Quick delivery, no hassle service.”

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Posted 7 years ago

“Brilliant service. Great price. Delivered with the 5-10 days as stated when ordered. Will definitely use again.”

The Rug Seller Ltd 5 star review on 7th February 2019

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Posted 7 years ago

“Absolutely love our Logan rug! Brilliant quality at a great price and super fast delivery.”

The Rug Seller Ltd 5 star review on 6th February 2019

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Posted 7 years ago

“Lovely thick pile and looks good in my kitchen, cushioning my feet. It is shedding a few fibres but I guess that is inevitable.. Thank you”

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Posted 7 years ago

Hi! Thanks for your review! Just for your own peace of mind, wool rugs (such as yours) do always shed a bit as they are made of non continuous fibres which are not melted/glued into a backing as they would be on a synthetic rug. It is a natural feature of a high quality rug. Over time the shedding will reduce. Please ensure that you follow the care guides in relation to vacuum cleaning - a low power suction only setting is advised and you should try not to use rotating bristle vacuum cleaners as this can exacerbate shedding. Hope this help & thanks again, Ben The Rug Seller

Posted 7 years ago

“An excellent product that was delivered promptly.”

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Posted 7 years ago

“Excellent service - my rug was packed very well. I would definitely use again”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

The Rug Seller Ltd is rated 4.7 based on 21,365 reviews