The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality, amazing packaging and amazing customer service very much recommend!”

The Rug Seller Ltd 5 star review on 11th January 2021

Helpful Report

Posted 5 years ago

“2 rugs purchased abs they look great. One was delivered quickly and the other sent when it was available. They look great in our house”

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Posted 5 years ago

“I really like my purchase. However the package was open and left on my doorstep. My neighbour alerted me that it was there as my bell had not been rung. I also had quite a long wait from purchase to delivery.”

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Posted 5 years ago

“The rugs are perfect. Great colour, even better than the online version! They feel very good underfoot and hoover brilliantly.”

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Posted 5 years ago

“We are very pleased with our purchase. Our new rug was a third of the price compared to the Cotswold company where we have bought our hall mats previously. It has a lovely weave and non slip backing. Thank you Rug Seller”

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Posted 5 years ago

“Great service and we love our new rug.”

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Posted 5 years ago

“Excellent company rug amazing great value for money delivery very good”

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Posted 5 years ago

“Perfect,works a treat.Fast delivery,very well packed and 100% delighted with product”

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Posted 5 years ago

“The rug is an ideal size / colour / pattern for our room, and was just what we have been looking for. Delivery was within promised time limit, the packaging was good. The quality of the actual rug is excellent, as we had hoped. The price was keen.”

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Posted 5 years ago

“First class service with competitive price, excellent packaging and speedy delivery. Thank you”

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Posted 5 years ago

“Good service..will use again”

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Posted 5 years ago

“Lots of choice on website and reasonable price. The rug arrived quickly and was well packaged. However the colour wasn’t right for the room and wanted to return- this looks simple enough to do on website. Although the rug has been returned and had to pay a courier nearly £40 to return it, getting a refund is more of an issue.”

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Posted 5 years ago

“A few very thoughtful recommendations: 1. Do not buy from them or if you want to take the risk do it via credit card so you can dispute it if your product was bad and you should not pay for the return delivery if it was their mistake for selling something like how it was advertised. (Unfortunately, I did it via a different payment method). 2. They sent me a rug which doesn't look like the one in their website and I can't use it. The colours on my actual rug look very dirty. I have nicely asked for an exchange but I was informed that I need to pay for the return delivery as they explained in their terms that "hat contrast settings on laptops, phones and other devices can manipulate the colourings from device to device and in turn in real life". I have looked on their advertised photo from 10-12 devices and has nothing to do with how it looks in reality. I have taken a photo with my phone of the actual rug which shows dirty ecru/grey/white colour and this has reflected the reality in any device I tried. 3. If you will look properly on the internet more people had this problem for their mistake of advertising something that doesn't reflect in real life blaming the screen contrast. Please see below-attached photos and do your research properly or take precaution.”

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Posted 5 years ago

“Delivered quickly, happy with the product”

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Posted 5 years ago

“Great rugs, Sent a rug back and it cost £45 so make sure you want it.”

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Posted 5 years ago

“Excellent service!! Beautiful rugs 100% recommended 🥰🥰”

The Rug Seller Ltd 5 star review on 6th January 2021

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Posted 5 years ago

“We absolutely love our new rug. It arrived within the 2-3 days that it said it would on the website despite it being Christmas time. Excellent service and great quality rug. Highly recommend!”

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Posted 5 years ago

“Really happy with the product. Exactly what I expected and described on your website and delivered as promised on time.”

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Posted 5 years ago

“Delivery time very good. Product has stopped my rugs moving successfully, when used over carpet.”

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Posted 5 years ago

“I have two dogs but now I have my runner life is so much easier and cleaner.”

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Posted 5 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews