The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.62

2.6 Rating 187 Reviews

39 %

of reviewers recommend The Designer Rooms

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2.6

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a sofa 2020 leather all coming away the sofa is hardly sat on very poor quality will never shop in store again”

Helpful Report

Posted 1 year ago

“Went to the shop in Kilmarnock this evening, saw an ornament which had a sale sign and price on it, said we would take it and the woman quickly took it off us and wrapped it up, on paying we were asked to sign (Terms & Conditions) thinking this was very strange we signed anyway, payed and left, got home an hour later and unwrapped the ornament only to find the price label which was the exact same price as the sale price. Reading the comments below I now realise what we signed, they are absolute thieves and Im so happy I came across the reviews too as we were planning on buying a few thousand pounds worth of furniture for our new house...”

Helpful Report

Posted 1 year ago

“SCAMMERS!!! I purchased a lamp at £129 and was told it would need to be ordered in to store. I was asked to pay for it, sign to say payment had been made and that was that. A week and a half later I received a call to say the lamp was ready to collect. Once I got it home I realised the lampshade was faulty, there is a big line through the lampshade. My husband returned it to be told he could not have a refund and only store credit or an exchange. We were offered a new shade but as I had already waited a week and a half I did not want this, I needed a lamp now. There is no documents in the shop that state no refunds and I was never told this before purchasing. Lady explained it was in the terms and conditions I signed, I was never told it was terms and conditions and apparently the part that says no refunds is on the back, which I was never notified too. Two and a half weeks later after paying for the lamp, I have no lamp, no refund or anything. This is completely unacceptable, people should be made aware before paying for goods that no refunds are given.”

The Designer Rooms 1 star review on 26th October 2022

Helpful Report

Posted 1 year ago

“Worst customer service I have ever had to endure. Ordered sofa June/July 2021. 1st one was received on time however had extensive water damage. Delivery date of replacement sofa was changed around 3/4 times and eventually arrived 10 weeks later than quoted (around 14 months of original purchase date) When this arrived it was also severely damaged. There is no communication from customer services to advise of delay or to apologise. Constantly had to chase them up. As we didn’t want to wait another 4 - 6 months for yet another replacement we requested a refund. The response to this was an extremely blunt unapologetic email from Carly at customer services stating we would not be getting a refund. So now awaiting another replacement sofa to arrive, with an eta of January….. 18 months from original date of purchase. The £50 store voucher we have been offered as compensation is laughable. Avoid at all costs, non existent Customer service and over priced furniture that arrives from China in sub standard condition.”

The Designer Rooms 1 star review on 25th October 2022

Helpful Report

Posted 1 year ago

“PLEAE AVOID USING THIS COMPANY ! We purchased sofas from Designer Rooms Prestwick. Within 3 days of having the items, arms became loose and the sofas creaked and squeaked due to the movement in them. 2 lots of Technicians later and we are still stuck with the same issue. Customer Services is not existent and they are not willing to replace or refund for the goods. We are Pursuing a Section 75 claim through our credit card company as Designer Rooms are refusing to assist us with the issue. Disgraceful treatment from a company who charge an over inflated price!”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM DESIGNER ROOMS - CROOKS!!! They will be all smiles taking your money but when they can’t actually deliver the furniture and can’t give you a date they will refuse to refund you quoting their non refundable policy. I wish I had read the reviews before I made a purchase. So I am out of pocket with no furniture after 3 months and no sign of it arriving any time soon.”

Helpful Report

Posted 1 year ago

“Everything from China”

Helpful Report

Posted 1 year ago

“Purchased a concrete bench and table set with gas fire insert £2000 last year. Hardly used and enquired when paint started coming away from one of the benches and is getting worse. Sent picture and was told that there was nothing they could do END OFF . Really disappointed with there lack of customer service in fact no customer service at all. Would have been happy if it was repaired as this is obviously of poor quality from their suppliers and would have hoped for them to forward on my complaint to the manufacturer. Obviously they don’t care about customer service as long as they get their money and wash their hands of you . Think hard before you part with your hard earned cash with this company strongly advise you don’t.”

Helpful Report

Posted 1 year ago

“WARNING! WARNING! WARNING! Designer Rooms, three piece Suite, they take your money, promise you a delivery date, and don't deliver. Give you another date and don't deliver, again and again. Goods delivered faulty? ( 5 faults)Two weeks later a “Technician” calls to inspect the multiple faults, Designer Rooms said 6 weeks to get “Spare Parts”, failed and given another date, failed and given yet another date. In 40 weeks no customer care calls from store with customer having to do all the chasing. Asked them to cancel and refund and they said they had the right to try and fix the Suite. 40 weeks later and it looks like I have bought a repaired Suite and not a New one in perfect working order??? Now in the hands of Trading Standards and if that doesn't work then thankfully I paid by MasterCard so they will be next, and failing that my Solicitor. DO NOT GO THERE!, YOU WILL BE SORRY.!”

Helpful Report

Posted 1 year ago

“All I can say 1 star is generous look at this company's reviews on here google and trustpilot you have been warned, I now have trading standards involved 😉”

Helpful Report

Posted 1 year ago

“I will never step foot in this shop again. I advise anyone going to order from here to rethink again, I spent nearly 4 grand in this shop and got told and had it in writing that they my sofa and table and chairs would be delivered in 12 weeks, 12 weeks came heard no word from them so I contacted them for the first time and they turned round and told me it was going to be another 4 months wait therefore I asked for a refund they said their terms and conditions is a no refund no cancellation policy in their terms and conditions even though they have breached their contractual agreement under the Scottish Common laws of the 12 weeks agreement. Now I am having to dispute this through my bank to get my money back as I'm not waiting half a year on a sofa and table and chairs. AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“the lady that called to say my furniture has been delayed due to a broken down van was SO rude, she put the phone down on me through mid conversation! so rude she shouldnt be calling customers!”

Helpful Report

Posted 1 year ago

“Shocking company. They get 5 stars on Trust Pilot only because the shop staff ask for it, which i do not have problem with. Just do not have an issue or delivery problem But as for customer service management, totally ignorant. Lies after lies after lies, expect delivery at least 4 months after they say it will arrive and if then and totally refuse a refund for anything.”

Helpful Report

Posted 2 years ago

“Don't think ur sorry at all !!! Bought 4 beautiful dining chairs , spring came right thru one, tearing the lining off with it !! Went back to the Designer rooms in WISHAW only to be told "nothing we can do" then foned customer service !! Joke, nope, can't help either !!! None of them even wanted to LOOK at my faulty chair ! And it was FAULTY!! I've spent THOUSANDS in that shop since it opened, however will NEVER EVER buy from them again.”

Helpful Report

Posted 2 years ago

“I’m loathed to give even 1 star. Purchased a sofa which was damaged on delivery, the leather was through to the thread in some areas as if it was dragged along gravel, I took the photos and emailed them while the delivery drivers were still in my property, a specialist was sent to assess and offered to repair by sticking on another bit of leather, I declined and asked for a replacement, after 12 months and having to go through Trading Standards a replacement was eventually delivered which was even more damaged than the first sofa with the back being broken and bent. Eventually after 15 MONTHS, 95 emails and easily 50+ phone calls of constant battling with Designer Rooms I got a full refund. I will NEVER use this company again.”

Helpful Report

Posted 2 years ago

“Bought and paid for coffee table in November told it would be here February. Went to store and told no news of it. Phoned customer services who said it would be at least another 3 weeks. Asked for refund told it wasn’t there policy to refund but it’s okay for them to take almost 5 months to deliver a coffee table. Very poor customer care. Elaine Morrison”

Helpful Report

Posted 2 years ago

“STAY AWAY FROM DESIGNER ROOMS - THEY ARE CROOKS - HAVE BEEN WAITING FOR A TABLE SINCE JULY 2021. SPENT OVER £9000 AND STILL HAVENT GOT MY ORDER - NOBODY TAKES OWENRSHIP - NOBODY CALLS YOU BACK - RYAN CAMPBELL THE OWNER IS RUNNING AN INCOMPETENT COMPANY”

Helpful Report

Posted 2 years ago

“Bought suite in January on being assured two suits were available for ANY DAY DELIVERY, paid in full at end of January and still waiting - DO NOT BUY OFF DESIGNER ROOMS and their Customer Care is non-existent”

Helpful Report

Posted 2 years ago

“AVOID!! If it were possible I would give 0 stars. Staff on shop floor friendly until you question them about your order. I was treated with hostility and down right arrogance while I was trying to pay balance on suite which they insist is paid in full before delivery. Delivery came with half suite wrong colour, clearly visible through wrapping. Issues with designer rooms the minute they took my money. I will never use again and have shared my experience with friends/family/colleagues. Currently sitting on half a suite as other half is god knows where as it sure isn't in their warehouse. THERE IS NO CUSTOMER SERVICE only gift of gab to say sorry.”

Helpful Report

Posted 2 years ago

“Our first visit was wonderful. Robert at Designer Rooms in Coatbridge assured us there were two sofas already in the warehouse and we could take delivery whenever we wanted it, writing on order we would probably want delivery near end of February. We went in on 29th January and paid the remainder of bill, being reassured that our delivery driver would call to arrange suitable time. No mention of any problems! We had our old suite uplifted and our new suite never arrived. After a week we were given a tiny two seater sofa - my partner is 6’ 7 and no visitors can have a seat. Went down to shop last Saturday to see when our suite might be arriving. Robert cannot give me a delivery date and cannot explain to me why I don’t have delivery date for a sofa I have bought and paid for. There were other pieces for our dining room and bedroom we were interested in, but we will not be buying anything from Designer Rooms again and I have advised my large family and friends on Facebook to not purchase anything either - shocking!”

Helpful Report

Posted 2 years ago

The Designer Rooms is rated 2.6 based on 187 reviews