The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.56

2.6 Rating 201 Reviews

37 %

of reviewers recommend The Designer Rooms

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2.6

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two beautiful settee's November from Lorraine at Rotherwood, grey drayton, over 2k so not cheap.Finally arrive in April, seat cushions did not fit, sit like little pyramids, one is a different colour from the others, despite numerous emails to customer service agents have received nothing but apologies and thanking me for my patience, we did have a visit over two weeks ago from a 3rd party resolver who verbally agreed that the seat cushions were not a good look and were not of the correct size. However, here we are, almost three weeks later and still no satisfaction. I think it reasonable to expect if you buy any settee no matter the price the seat cushions should fit properly. I am so disappointed in the service or lack of it we have received from DR customer service, I do not believe they have ever taken our complaint seriously and just hope we get fed up and go away, Not sure what to do not next but probably will have to take legal advice, cant believe that such an established and well known local company think it is ok to treat our complaint with no obvious sign of concern.”

Helpful Report

Posted 4 years ago

“Ordered a sofa and paid extra for my colour and higher grade leather, paid in full almost 2k. Told 3 weeks later than my colour was in fact discontinued and i was to, over the phone, accept a 'similar colour' and agree to it. I refused this and and said I would come into store and see the new colour myself. When i seen the new colour it was considerably darker and also the higher grade leather i paid extra for was now going to be a standard grade, with no refund of the extra cost. I said no to this and requested a refund. This has now been nearly a week and still no refund. Told manager would be of all week so I am now looking at a minimum 2 weeks for a refund to even be processed, but that depends if the manager actually returns next week. Will probably have to go through the bank for this and the customer service advisors I have spoke to could not care less if they tried.”

Helpful Report

Posted 4 years ago

“BEEARE!! Absolutely shocking company and service. Took 5 months for delivery after being told it would be 8 weeks. No correspondence during that time to update me and won’t answer emails. When it eventually turned up I was given 24hrs notice of delivery. When it was delivered it was not set up or put in place. When I got home and put it together I discovered the end chair was not a finished end but had black cloth and brackets. There was also a missing cushion. I called to advise and was fobbed off and getting no response to email. I’m guessing they have their money so tough. I also contacted them to voice my concerns on their social media, but was quickly blocked and still no response to rectify. Will never use them again.”

Helpful Report

Posted 4 years ago

“Customer service in the Irvine branch appalling. Picking up a piece of furniture that I purchased 2mths ago still not there. Was told that she was fed up with people moaning as it was not her fault. The couple who were being served in front of me had came down from Glasgow for the third time was told there was no point huffing and puffing. The customer advisor was terrible. Definetly not like thein Kilmarnock or Ayr who are wonderful. I won't be back and I want my cash back.”

Helpful Report

Posted 4 years ago

“We bought a table from the Ayr showroom when it arrived as the delivery men were putting it down we heard a rattle when it was unwrapped two mirror tiles had come off and on closer inspection the mirror underneath it was damaged which led us to realise it must have been damaged before we bought it as the tiles that were covering the damage were still intact, I phoned customer services after explaining the situation I was told that we bought the table sold as seen as the tiles were covering the damage how could we possibly see it was damaged they have told us that they will glue the tiles back on and no compensation take it or leave it so much for customer services”

Helpful Report

Posted 4 years ago

“We recently ordered a bed and furniture for our new home and had to cancel it due to unfortunate circumstances. Our furniture was not due to be delivered until December so it was cancelled months in advance. We paid money towards our furniture and have said we are happy to spend the money we have paid in store rather than get a refund. However, customer services are refusing to give us our money on a credit note unless we pay the remaining balance of our cancelled order even though we were told our order would easily be sold to someone else as they are still for sale in store. The way we have been treated by customer services is shocking! We are still no further forward with getting our money on a credit note and have been told they will keep it unless we pay them more money. Customer service are now not responding to my emails to resolve the matter.”

Helpful Report

Posted 4 years ago

“Apologies for using the Irvine store empty car park Friday 25th October whilst visiting the busy nail salon next door a smile goes a long way, such a rude assistant thought I was going to get six of the belt or 100 lines just a shame you had not such efficient staff back in 2015 when I had to wait 6 months for a suite it took you 3 month to decide you had not the colour I ordered in first place, decided then I would not purchase again this confirmed it Perhaps a Private Car Park sign from the proprietor...…………………..”

Helpful Report

Posted 5 years ago

thanks for getting in touch, we always take feedback on board and will be speaking with the store in regards to how you felt you were treated, please accept our apology but unfortunately we only have 4 parking spaces at our Irvine store and these are reserved for our customers, as you have pointed out we currently do not have a sign stating that parking is for customer use only and have made the decision after you feedback to get a sign placed in our carpark

Posted 5 years ago

“Wish I read these reviews before buying from the Irvine store. Or any of the Designer Room stores it seems. Extremely rude staff after purchase and non delivery of items. I see it as borderline theft in dealings with supplying faulty goods and being returned with no refund given, or in their words “we check consumer advice daily and don’t need to refund faulty goods”. Now they have the item I bought returned to them and are unwilling to refund my money. Calls to the store are sometimes answered with excuses made and promises to phone back never ever fulfilled. Like other reviews here I wish I could give zero stars rating. I hope this review helps others not to make the mistake I did in ever stepping through their door.”

Helpful Report

Posted 5 years ago

“Absolutely disgraceful customer service from Kilmarnock store which I can only imagine is the same at every other Designer Rooms store. There returns & refund policy is a disgrace, attitude of staff is much worse. DO NOT BUY FROM THIS STORE !!!!!!!”

Helpful Report

Posted 5 years ago

“My mum and I have both spent thousands of pounds in this store. My mum ordered a console table that would be 6-8 weeks. When she went to collect they have said it will be 13-14 weeks. The way the manager spoke to my mum was absolutely disgusting!!! He was so rude and didn’t even say as much as sorry. I have never experienced such poor customer service before!! He refused to give her her money back even though they did not stick to there agreement!! I will never spend another penny in this store and will make sure people know of my bad experience!! WOULD NOT RECOMMEND!!!”

Helpful Report

Posted 6 years ago

“Never Ever buy from this shop!! Rouges in disguise. Customer service non existent once they have your money. I'm reporting this to consumers advice, but should be the Police. Purchased a console table beginning of may. Due to collect middle of June. Phoned McKinnon Mills store where purchased, to be told another few weeks for delivery. Went into store yesterday, which was 2 weeks later. Female advised another few weeks. Unhappy with this, I asked for the manager. He advised it would not be another few weeks, it would be August. As he had not kept to the agreed delivery of 6- 8 weeks i wished to cancel my order. He became aggressive and spoke to me In an unacceptable manner . He suggested i was told delivery time was 8-10 weeks. I advised him August would be a 13-16 weeks delivery time. Also discussed this was different information that was given from assistant 5 minutes ago. Shrugged his shoulder and said he was planning to train his staff ,so they were all giving correct, same information. Said he was new to store. Further false information as he sold me a table and chairs some time ago. Then said he had been off for some time. He would not honour the 10% discount that was on throughout the store, as a gesture of good will, and would not give me my deposit back. He suggested the delivery time is approximate, and advised me I should have read the small print on the back of order form. Then In a most unprofessional manner said if l left a bad review it was only because I wasn't getting what I wanted. SORRY, I only want what I paid, for in a timely manner. He further smirked when advised be he wouldn't refund my deposit after the 10 weeks as they were allowed some leeway. Disgraceful way to run a store, and treat a customer . I have spent thousands of pounds in the store. I will NEVER spend a single penny there again. And will tell everyone I know about my experience, and never to shop in this store.”

Helpful Report

Posted 6 years ago

“sideboard arrived 8pm after sideboard arrived they noticed a door was missing, Item taken away again, arrived next morning with sideboard, Doors on it this time, they left then i noticed 0ne door not lined up so it would not shut properly, so i phoned shop where i got it, they told me to phone Ayr which i did, the woman said it would be after Christmas now before they could send someone as shop was shut but they would phone me when shop opened and arrange for someone to sort it, Im still waiting for the call, that was a year and a half ago, Dec' 17 and i spent over a thousand pounds on sideboard and lamp table to match.”

Helpful Report

Posted 6 years ago

“Considering that we spent a lot of money In the store over the last couple of years,I was very dissapointed with the attitude from Designer Rooms regarding the King Size bed we purchased.It started to sag in the middle.After numerous phone calls of complaint,we were basiclly told nothing was going to get done about it.I certainly won't purchase anything again from them”

Helpful Report

Posted 6 years ago

“Sofa cushions began to look old after a very short time was changed by the company but had the same problem.”

Helpful Report

Posted 6 years ago

“Please read reviews before you buy anything from this store not one good one”

Helpful Report

Posted 6 years ago

“do not buy from this store 3 months they had my money £440 no one called me or mailed me to keep me in picture I called numerous times to be told I will get kaitlyn to call never once did she call me her father answered the phone I over heard them speaking about me she did not want to take the call cause it was me he eventually fixed it all out she wants to sell but cant take the heat when the kitchen is hot”

Helpful Report

Posted 6 years ago

“I bought a marble table with 6 chairs at a casi of £2500.when the table was delivered it was badly scratched, chunks out of it and it looked like someone had tried to fill the crack and then just rubbed it down. They then brought a new table which was badly damaged as well, we are onto our 4 th table which has two chunks out of it. The lady at the head office branch has now said that their managing director checked this table over and he has said it’s natural chunks, what a load of nonsense , I am taking this all the was and getting an expert in marble to come and examine the table. Customers be aware , customer satisfaction does not seem to matter to this company.”

Helpful Report

Posted 6 years ago

“Like a previous reviewer, the customer sales team have decreed that "The Designer Rooms only offer a 12 month guarantee from date of delivery, our records indicate that delivery of the goods was 10/1/18, therefore it is out with the warranty period." That was the extent of their response and consideration of my dissatisfaction. They have chosen not to respond to my subsequent emails last one was on 29/04/2019. The item in question is a table, one would reasonably expect a table to last longer than it did before it fell apart. Apparently, customers' don't have statutory rights. I am taking further advice about this matter. I was prompted to provide this review because on 18/04/2019 the Designer Rooms sent an email to me inviting me to review my last purchase. So, here goes, I would give ZERO stars but the lowest I can give is one star.”

Helpful Report

Posted 6 years ago

“Ordered a mirror on the 27th of December and it's now 1 week shy of 4 months and still no mirror. Everytime I call I get 'it's due for delivery next week'. Ridiculous customer service.”

Helpful Report

Posted 6 years ago

“Hi Popped into your new store at Silverburn today saw 2 small trays I loved Husband decided to buy them for me £15 was on both of them got to the cash desk rung them up was told sorry wrong price was on them told us they were £50 something each . I always thought you paid the price that was on the item really not happy with Manager and assistant .Would like a reply please”

Helpful Report

Posted 6 years ago

Hi, We're really sorry to hear this. If you could e-mail digital@thedesignerrooms.com then one of our digital team would like to speak further and look to resolve this. Thanks.

Posted 6 years ago

The Designer Rooms is rated 2.6 based on 201 reviews