THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 7,906 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 7,906 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

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THEMAGIC5 5 star review on 31st May 2025

Hannah Stein

THEMAGIC5 5 star review on 18th May 2025

Michael

THEMAGIC5 5 star review on 16th May 2025

Te Paki

THEMAGIC5 5 star review on 28th March 2025

Brian

THEMAGIC5 5 star review on 19th February 2025

Anin

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THis was a gift toboyfriend. He had difficult time with scan.. Took a while. I am NOW trying to order for myself...I want the clear....buy three. Not seeing on web site. I called...and no one called me back. Caldl me 615-975-7000”

Helpful Report

Posted 3 years ago

“Antifog could be a little better.”

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Posted 3 years ago

“Right eye piece took time to adjust. Rinse only with water and return to case. Like today cold (22F) outside and warm inside the fogged up in corners.”

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Posted 3 years ago

“They fits very well, but they hurts , especially when used for longer training or with a snorkel”

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Posted 3 years ago

“I don't really have any suggestions - customer service was excellent and my goggles are fantastic. It did take three tries to get them right.”

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Posted 3 years ago

“No comment”

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Posted 3 years ago

“Having some issue with the right eye seal. It leaks water in. I have been adjusting the straps but don’t want to be too tight either.”

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Posted 3 years ago

“Nothing, very pleaesd”

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Posted 3 years ago

“Making the scanner app easier to use in various lighting, etc”

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Posted 3 years ago

“There are some distortions caused by the prismatic design of the glasses wich I had to get used to during my first session. And as always the anti-fog is not at all what it promises to be. So I still have to wet them before swimming what decreases the quality of vision…”

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Posted 3 years ago

“Everything okay It's a great feeling to swim with our glasses”

Helpful Report

Posted 3 years ago

“no worries about touching the inside of the goggles, but at least on the inside of the case, make it so the straps dont touch the inside of the goggles.........”

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Posted 3 years ago

“I ordered two pairs of the same goggles, one for my 11 year old grandson and one for me. They came at the same time packed together. There was no number on either one of them. I didn’t know which of the goggles was mine and which was his. Thankfully, I ordered another different google for him so we could compare. This company needs to have some kind of face number on the box or the goggle.”

Helpful Report

Posted 3 years ago

“Last pair I had the straps broke. I hope these will last longer”

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Posted 3 years ago

“I am a fitness swimmer…1 mile or so 3 days/week. Gift from my daughter Allyson my name is Karen…over 65. I found them to leak unless I made them very tight. After 2 weeks (yesterday) I changed the nose piece to a smaller one and the goggles were fine. I had a lot of trouble getting the nose piece in the slot though. I will be swimming again tomorrow and hopefully they will be not leak. 1. Improve directions for changing nose piece 2. Better labeling of nose piece, not sure which one mine came with in comparison to the ones with the plus and minus symbols next to them 3. Improve gift giving option 4. I sent a few emails requesting assistance and did not receive responses”

Helpful Report

Posted 3 years ago

“Straps seem overly lengthy. After adjustment I have excess strap of about 5 inches. Do you suggest I cut off excess? Also, noticed goggles don’t dry in case so I open case until they dry.”

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Posted 3 years ago

“My only sticking point is probably not your fault but I ordered mirror and clear and the mirrored shipped without the clear. That's fine except that your email indicated that both were in the same shipment and I had to reach out to you to let you know that I only had the mirrored. I recognize that there are supply chain issues but wished that the shipping email had not indicated that both were in the box.”

Helpful Report

Posted 3 years ago

“I prefer a thicker back of head band with a more robust tightening mechanism, only because thin ones seem like they will tear. That would stop me from buying another pair.”

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Posted 3 years ago

“I don’t have any suggestions, y’all make sure everything is covered”

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Posted 3 years ago

“This is my third time using the magic. One observation, is the internal google I’m seen water residues. Based in the instructions I’m not supposed to dry the Lens with a soft cloth. How will I prevent the google getting more residue after time?”

Helpful Report

Posted 3 years ago

THEMAGIC5 is rated 4.9 based on 7,906 reviews