THEMAGIC5 Reviews

Name: THEMAGIC5
Address: 6123 Providen Glen Road, Charlotte
Rating: 4.89

4.9 Rating 7,797 Reviews

99 %

of reviewers recommend THEMAGIC5

4.9

Based on 7,797 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About THEMAGIC5:

---OUR STORY---

TheMagic5 is a tribe of individuals sharing the love for a superior sports experience.

Whether TheMagic5 goggles will help you focus on your technique, or simply help enjoy the tranquility swimming can bring, you do deserve it – at least if you ask us.
TheMagic5 challenges the status quo, by custom fitting your swimming goggles to fit you and you only. Pushing technological boundaries, rethinking design and production process, we can create a unique pair of goggles for every single consumer. Most importantly of all, to ensure the best swimming experience for you!

---OUR MISSION---
You shouldn't feel you are wearing goggles.

Visit Website

Phone:

(980) 247-4838

Location:

6123 Providen Glen Road
Charlotte
28270

Write Your review

Tell us how THEMAGIC5 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

THEMAGIC5 5 star review on 28th March 2025

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love everything about it except I thought the strap was a little simplistic and not easy to adjust/tighten without taking them off fully.”

Helpful Report

Posted 3 years ago

“Not really, all worked well”

Helpful Report

Posted 3 years ago

“Love your Product! Strongly dislike your shipping method.”

Helpful Report

Posted 3 years ago

“I can’t think of anything.”

Helpful Report

Posted 3 years ago

“the app order process is not like the web order process. It would be great to order over the app also some additional items.”

Helpful Report

Posted 3 years ago

“It would be good if we can actually see the model of the scan and be able to modify the seal ourselves to further improve fit. Also if there were replacement seals kits that can be fitted to the lenses of the sets that are not a perfect fit so they do not go to waste. ( i.e. we can cut off the old seal and bond a new set on the lense ourselves.”

Helpful Report

Posted 3 years ago

“just the fogging up part-- maybe you could include a defogger with the kit?”

Helpful Report

Posted 3 years ago

“I appreciated you taking care of my damaged goggles. I love how they feel and how clear they are however i had some bruised eyes after my first use. I might need to switch to some wide goggles.”

Helpful Report

Posted 3 years ago

“The only reason for knocking of one star is there is no instruction around what to do with the super long strap. Do I cut it or leave it. Left me a bit unsure. Sounds ridiculous I know but it’s those small details that count. I ended up cutting it down…hope I don’t regret that.”

Helpful Report

Posted 3 years ago

“You would get a 5 if the app wasn't so hard to use! It didn't work on WiFi slow internet. And when I did do after half a dozen tries, it took 2 weeks for you to come back and say it was a bad scan (which I had very unclear understanding of how to do properly, plus couldn't find a plain background big enough). Once I received the goggles, they felt like the fit a bit weird out of the water. But since wearing them, I've had no leaks and haven't thought twice about them, so I call that success!”

Helpful Report

Posted 3 years ago

“time it took - 3 weeks from order to arrival is way too long”

Helpful Report

Posted 3 years ago

“all good, thanks,”

Helpful Report

Posted 3 years ago

“Only suggestion I have is initially when I bought my pair of goggles you guys were very responsive with emails my thoughts were wow this is great you guys are on top of it but then when I had a problem he didn’t answer me for a day day and a half and I thought oh my God I’m in trouble but you came through and lived up to your end and I greatly appreciate your help so your response time was a little bit to be desired at times”

Helpful Report

Posted 3 years ago

“I still get pressure lines around my eyes. I do like them and will continue to wear them!”

Helpful Report

Posted 3 years ago

“Love the lighter lens color of the latest limited edition (pink). Also these seem to fog less when wearing.”

Helpful Report

Posted 3 years ago

“After 3 times swimming it gets blurry. An anti-fog spray would be Great.”

Helpful Report

Posted 3 years ago

“Delivery time was delayed but expected under covid conditions”

Helpful Report

Posted 3 years ago

“I will really appreciate if I could see a picture of my scanned face with the "virtual" themagic5 goggles (Like a simulation picture). It means to see how me face will look with the real goggles before I got it be mail. I belive, it will incrice the level of exitemnend before the goggles were delivert at home. "I can't waith to get it" => this will realy increas”

Helpful Report

Posted 3 years ago

“Don’t have any”

Helpful Report

Posted 3 years ago

“To show how exactly personal goggles are made”

Helpful Report

Posted 3 years ago

THEMAGIC5 is rated 4.9 based on 7,797 reviews