The Range Reviews

"My patio garden furniture arrived this morning. Unpacking it I found the table top damaged. After 76 minutes in the phone queue waiting to speak to customer services, the number of boxes (it arrived in 3 boxes, but the table top was in its own box) it arrived in didn't match thier system. This meant they couldn't just pick up and send a new table top. I had to repack the table as well which came in the box with the 2 seater settee and some cushions. Problem number 1, the box fell apart opening it. Problem number 2, I can't remember how many cushions were in that box and what other bits as it was now all over the garage floor. Problem number 3, they insisted that it has to be picked up in it's original packaging with the correct contents and sent back to them for checking before they would send a replacement. Despite emailing them photos of the damaged table top, and the box it came in, which was the only one still intact, with the part number on the box they refused to just send a new table top. After spending \u00a31,500 on this garden set,I am now left with a damaged table....Avoid the Range like the plague. You have been warned.\r\n\r\nDate of experience: 18 May 2024"

"My patio garden furniture arrived this morning. Unpacking it I found the table top damaged. After 76 minutes in the phone queue waiting to speak to customer services, the number of boxes (it arrived in 3 boxes, but the table top was in its own box) it arrived in didn't match thier system. This meant they couldn't just pick up and send a new table top. I had to repack the table as well which came in the box with the 2 seater settee and some cushions. Problem number 1, the box fell apart opening it. Problem number 2, I can't remember how many cushions were in that box and what other bits as it was now all over the garage floor. Problem number 3, they insisted that it has to be picked up in it's original packaging with the correct contents and sent back to them for checking before they would send a replacement. Despite emailing them photos of the damaged table top, and the box it came in, which was the only one still intact, with the part number on the box they refused to just send a new table top. After spending \u00a31,500 on this garden set,I am now left with a damaged table....Avoid the Range like the plague. You have been warned.\r\n\r\nDate of experience: 18 May 2024"

"My patio garden furniture arrived this morning. Unpacking it I found the table top damaged. After 76 minutes in the phone queue waiting to speak to customer services, the number of boxes (it arrived in 3 boxes, but the table top was in its own box) it arrived in didn't match thier system. This meant they couldn't just pick up and send a new table top. I had to repack the table as well which came in the box with the 2 seater settee and some cushions. Problem number 1, the box fell apart opening it. Problem number 2, I can't remember how many cushions were in that box and what other bits as it was now all over the garage floor. Problem number 3, they insisted that it has to be picked up in it's original packaging with the correct contents and sent back to them for checking before they would send a replacement. Despite emailing them photos of the damaged table top, and the box it came in, which was the only one still intact, with the part number on the box they refused to just send a new table top. After spending \u00a31,500 on this garden set,I am now left with a damaged table....Avoid the Range like the plague. You have been warned.\r\n\r\nDate of experience: 18 May 2024"

"i have been on the phone to customer services waiting for over 2 hours to return a mirror that was delivered shattered - i was up to 10th in the queue and now its been over 30 minutes with no update - shocking service"

"Terrible customer service. Will never buy online again with them. Ordered 8 frames. Two arrived smashed. Tried to call and the queue length was between 50 and 30 all day. Tried using their online service but that didn't work either because I bought online and not in the list of shops provided. I would have bought many more items but now I won't. Get your act together you know you have an issue.....so many people saying the same sort of thing and wasting their valuable time...which clearly means nothing to you! Order number W19110925"

"\u00a31320 online order. Paid extra for \u201cEXPRESS DELIVERY\u201d online which advertises, choose your delivery from 5 days as I wanted the delivery in time for my Daughters birthday party.\r\n\r\nStandard is from 8 days.\r\n\r\nOrdered online on Saturday 30th March and was told I could choose a delivery date on Thursday 4th April.\r\n\r\nEmail received Friday 5th April that my delivery would be late and I still can\u2019t choose a date. After 2 hours on the phone to customer services I was told they don\u2019t know a date yet and I would be refunded for the express delivery charge. \r\n\r\nWent to my local store on Saturday 6th April to ask if they knew where my furniture was. I was told it was on their system that it would be delivered on Wednesday 10th of April (for some reason customer services didn\u2019t tell me this on the phone) Also, the employee at The Range told me that all orders are 5-10 working days if paid for in store regardless (no extra charge) and they shouldn\u2019t be advertising EXPRESS delivery as it\u2019s all the same, this apparently happens all the time, customers are always complaining and meetings have been held about this by The Range.\r\n\r\nReceived confirmation today Wednesday 10th April that my furniture now won\u2019t be delivered until the following week. I rang XLDelivery who they use and they told me that The Range have got it down on their system as STANDARD delivery and there is nothing they can do, earliest they can send it is Monday 15th April. \r\n\r\nAfter another 1 hour and 20 minute phone call to get back in touch with The Range customers services, (lady putting me on hold several times, while she got help on this) I was then told that I will not be refunded now for Express delivery as I have accepted that I want it delivering on a date which I didn\u2019t choose, I was told that\u2019s the day it would be delivered regardless and I won\u2019t be receiving any refund. I can make a complaint or review.\r\n\r\nNot going to be here in time for her birthday party, no refund on delivery, and was always down as standard. It may only be \u00a310 extra but if they are doing this to 1000s of customers then something needs to be said."

"I will never shop again in the range. Online delivery arrived damaged and they will not refund it on the basis I momentarily accepted a pathetically small partial refund in a pressurised situation."