The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,289 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return and Refund policy is ridiculous! I have been away and did not know that it was 30 days. I have been told by one of the customer team I can not do anything about it and have to keep an unwanted Item!”

Helpful Report

Posted 5 years ago

“No customer service or rights whatsoever. Bought a microwave, with 10 days had intermittent problems with it cutting out. Took it back, the staff then proceeded to try it out at the Customer Services Desk, it worked that time so I was told its fine and I must be lying so no refund! So much for the guarantee / terms and conditions on their website. Shocking, even the Manager was condescending and rude. Never again will I shop there.”

Helpful Report

Posted 5 years ago

“cant get in touch with anyone”

Helpful Report

Posted 5 years ago

“Having chosen a new kitchen waste bin and two bars of chocolate, I visited the upstairs cafe, this was unmanned so we stood and waited after 15 minutes I gave up. I took my purchases to the one till that was opened and she scanned the bin 24.99 ??? I explained the ladle clearly said £7.00 off the assistant called for item to be checked, back she came with the shelf label and said"it was 7.00 off but it went off offer on 11th December " 3 weeks ago? It was 3rd January! She then in front of me screwed the label up and threw it away. I then said she should sell it at the offer price as it was clearly your mistake and could not be blamed on passing children. As a pensioner £7, is a lot of money I then tried to pay for my chocolate again clearly labelled 2 for £1. £1.38 she said, no it's labelled £1.00 no once again offer had ended. She then went on to tell me the law regarding shelf labels. There were four people behind me all very impatient to be served saying this is disgusting way to treat a genuine customer. I'm afraid I called your complaint line and she said it would be at the stores disgression how it was dealt it! This is not fair, I checked the item and the label before taking my items to the till. I was forced to buy chocolate as your cafe was unattended! So I had to buy chocolate as I am diabetic, so I left the store with nothing. How dare you treat me so badly, I shop locally to try to help save our high street and can fully understand why people would shop on line. I will be interested in your reply. The store was colchester cowdry ave.”

Helpful Report

Posted 5 years ago

“I ordered a duvet cover online, I didn’t need to take it out of the packaging to see it wasn’t good quality, it was heavily creased and I knew I would never get the creases out. I phoned customer services to arrange sending it back by post which is not free, the person was very nippy, I then realised I was going to be in the vicinity of a Range store so decided to take it there, they couldn’t take it because store return had been blocked because I said I would post it back so I had no option but to post it, cost me £6 to do that, I wouldn’t shop there again, this was my first and last time.”

Helpful Report

Posted 5 years ago

“Terrible customer service..that's when u can even get thru to talk to someone!! Delivered very late and damaged all over (badly) very bad experience with range online shopping/delivery. 1 star is for the actual store bt I will neva EVER order from the range online again!!”

Helpful Report

Posted 5 years ago

“Rude staff. Miserable staff. unhelpful staff. Awful experience, never again!”

Helpful Report

Posted 5 years ago

“Instantly assumed I was a thief! I am disgusted with this store. The loss adjuster (plain clothes security guard) followed me everywhere from the minute I walked in. I had no coat, shopping bags or handbag to conceal anything. Where on earth did he assume I was going to put anything? I had one of their trolleys and was outfitting an entire flat, I went elsewhere. Their loss. Never again.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Don't bother with this company. Absolutely and utterly useless. They have no care for customers buyer beware.”

Helpful Report

Posted 5 years ago

“Order was supposed to arrive on 9th December - didn't. Impossible to contact, finally got through to customer services after 30 min wait to be advised that they would investigate and e.mail back. No e.mail. Phoned again, another 25 minutes waiting on phone, finally resolved and order received on 17th December. Unfortunately item badly damaged ( a mirror which was broken in half and glass cracked. Now trying to sort out it's return and still waiting on phone to speak to customer services (25 minutes and counting). Will NEVER order on-line from the Range again.”

Helpful Report

Posted 5 years ago

“I did not receive my delivery , tracking states I signed for which is a lie . I appreciate that this is not the fault of the Range but it is impossible to contact you. You do not answer the phone or social media . The online form goes directly into an email that is not monitored and now you monitor reviews . Appalling customer service”

Helpful Report

Posted 5 years ago

“I have not received my item, tracking states delivered and signed for which is a lie. I appreciate that it’s Christmas and very busy and mistakes happen , however It is impossible to contact the Range. I will never shop here again !!”

Helpful Report

Posted 5 years ago

“Really bad customer service!! Order was not fully delivered. Clearly they do not want customers to get in touch with them as they make it impossible!! On the phone hours and don't pick up. Real shame as products are good but never in my life experienced customer service like this. Shockingly bad. Please avoid this store at all costs!!!”

Helpful Report

Posted 5 years ago

“ordered via the Range Website, called for 5 days holding on for average of 40 mins no answer. i ordered 29.11 told delivery would be 5.12 - still waiting its the 12.12 told its not even them that supply and all the can do with the supplier is email them and wait for a response? i will not get gift sets this late on now and i guess i have to wait on long queues to get my refund if they don't deliver which is now very likely - told i still have time to make other arrangements - no i don't there will be no gift box sets left and also I am busy hence why I ordered 2-3 weeks ago. not happy and have little reason to believe this order will be fulfilled.”

Helpful Report

Posted 5 years ago

“1 star is far too generous. So I placed an order online on the 30th November and opted to collect in store. Is now the 8th December still my order hasnt arrived. Photo ed the store to speak to a useless clueless member of staff that offered no help at all other than I could contact the delivery company myself but gave me no details and said there was nothing g she could do about it. Really really unhappy with my experience this time round and will never place an order online with the range again !!!!”

Helpful Report

Posted 5 years ago

“VILE COMPANY One star is one star too many...disgusting company. Take heed and DO NOT order online. It would be LESS hassle to learn how to make the item you require yourself...have fun learning new skills guys.”

Helpful Report

Posted 5 years ago

“0 STARS. DO NOT ORDER ONLINE FROM THE RANGE I ordered a tree and decorations on Monday 2nd Dec and paid for nominated delivery for it to be delivered on Wednesday the 4th as I was working from home and son was in nursery, NOTHING. Order was still showing a processing on their website! No one answers phones lines or social media channels. Received an email from DHL to say it was being delivered Thursday 5th. Waited in with my son all day, he was so excited...DELAYED because The Range hasn’t processed the order for DHL to pick up. Received an email today to say it was due to be delivered between a certain time....NOTHING! I paid for nominated delivery as I (like most people) can’t be waiting around all day for something not to be delivered. Can’t even get in contact with anyone too see what’s going on, get a refund etc.”

Helpful Report

Posted 5 years ago

“Ordered 2 items from the Range, delivery date 5 Dec, waited in all day, no delivery! Tried to Contacted Range customer service, 35 mins in a queue, hung up! Emailed XDP delivery, advised delivery to be 6 Dec and I would receive a txt when driver came in after 11am. Received no txt so emailed XDP again and I was advised their driver didn’t turn up and told now my delivery is due to 7 Dec ........ I paid extra for delivery...... what an absolute joke the Range is. Will never order from them again!!!!!”

Helpful Report

Posted 5 years ago

“Bad customer service. Contacted several times and no response. Had an order of lanterns delivered and one of them was smashed! Let's hope this company goes out of business soon....nothing but two bit cow boys!”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,289 reviews