The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I agree with rest of reviews customer. Service is disgusting and head office not 1 of them at head office knows how to do there job and when you ask to speak to a manager they do not allow it, pathetic company I will NEVER return to the Range”

Helpful Report

Posted 5 years ago

“DO NOT but nothing Electrical out of the range there customer service is appalling I bought a hoover make hoover and it's not picking up as well as you would expect a hoover to pick up but the shop says it does and would not refund me ,I will never shop in any range again”

Helpful Report

Posted 5 years ago

“The rolling pins do not make for good butt plugs, no warning label to warn of anal splinters”

Helpful Report

Posted 5 years ago

“I urge all readers of this forum to NEVER EVER order anything online from this company. They Completely deny their customers Consumer Rights and refuse to act morally, ethically or legally. They got my online order wrong then refused to pay for me to return it - but would only refund when returned. They basically just do not care.”

Helpful Report

Posted 5 years ago

“Bought Seal It bathroom sealant as it guaranteed not to mould. After 7 months mould showing through sealant. Phoned Customer Care after a 28 minute wait only to be told to E-mail photos to Product @the range. This I did and all I get is automated reply to phone customer care again. Tried 4 times only to be told owing to high number of calls my call could not be answered. Complete waste of time. Will not be shopping at store again.”

Helpful Report

Posted 5 years ago

“They lost my order in transit twice. It was ordered on the 4th of January, scheduled for delivery on the 13th. Nothing came. I called them up on the 13th was told they'd investigate. Called them up again on the 15th was told my package had went missing and they'd have to send me a new one. Sent on the 16th. Scheduled for the 24th. Again, nothing came. I was told they would investigate (again). In the end, a friend went up to The Range himself and just got the item for me. Now I'm in the process of trying to get the money back, from The Range. I called up the Range for the seventh or eighth time and was met by a very condescending woman telling me that I won't receive my refund until they receive their parcel (in the key of "as I said") or she can refund me now, but I have to wait 14 days to receive it, then I received a quite threatening email telling me that they have to receive the item by some specific date and that the burden is on me for them to receive it. Despite the fact I never received that item begin with, either of the times it was sent to me. Apparently the courier has marked it as coming back to them but given their track record of losing packages that's not especially faith-affirming and the fact that the burden is on me, for a courier to deliver to them what they could not deliver to me (on two separate occasions) is aggravating. I will probably have to call them next week and I will probably be told the same thing. In the end I will likely take the 14 day wait and this ordeal will be transformed into a 3 month process. I payed £55 for the receipt of goods, I received nothing and now I am being told if they don't receive something I never held in my possession, something they were incapable of getting to me on two occasions, I will not receive my money back.”

Helpful Report

Posted 5 years ago

“Charged me twice for the same product. When I called them regarding this they said that they would refund me for one of the items and it would take 3-5 working days. After 7 working days without a refund I called them again and notified them that I still hadn't received my refund. They said that they had marked it as "cancelled" and not actually issued the refund...?? Why mark something and not issue them a refund??? They then told me that I would receive the refund in another 3-5 working days, but yet here I am SEVEN working days after this phone call and I am STILL yet to receive my refund!!”

Helpful Report

Posted 5 years ago

“Entered the Range at Barnsley at approximately 10.30am 29 January I went in (for the very last time) for a specific dog bed, the bed was approximately 15feet up on the top shelf I asked a member of staff ( a woman with glasses on holding a4 size sheets of paper ) how I could feel at one of the beds she told me she would “get a member of staff from pets” to get it , i waited and waited and waited around 15 minutes!!! no one appeared I saw the same member of staff 10 yards away instructing another staff member something so I caught her eye by holding my arms up in the air “has no one been” ( yes that’s why I’m still stood here ,durrrr!)”no they have not “ I replied she then asked the first passing staff member to get the ladders and get one down for me , why the hell didn’t you do that in the first place ?instead of forgetting to ask someone from pets to do it thus having me stood like a lemon for 15 mins ! Rubbish customer service I’m afraid”

Helpful Report

Posted 5 years ago

“Just looking down the reviews almost all one star and I know why. Terrible customer care, flatpack table and chairs arrived with an item without holes drilled thought would be a simple task to replace. Wrong! three weeks still waiting they never keep you updated and I think they hope you will get fed up and go away.”

Helpful Report

Posted 5 years ago

“I Have boycotted the Range in Andover Hants. Since working there as a Tenp. Treatment by Store Manager and management as a whole is abysmal. Attitude towards staff stinks”

Helpful Report

Posted 5 years ago

“Where do i start. Ordered a floor mirror, was to arrive on or before 13/1, on 10/1 received a message from courier telling me on way that evening. I stayed in....no delivery. Called on 14/1 and all the woman kept saying was do you want to cancel it. I asked her to call courier, which she did but admitted yo hanging up when it said she was first in the queue because no one had answered, clearly she has never called anyone before as didn’t understand that meant she was next. Told it would arrive 13/1, no delivery, no update. Called on 13/1 told van broken so delivery would be 14/1 or 15/1 but would he contacted to tell me when. Calked on 14/1 to be told that it said delivery exception on system, but they hadnt tried yo deliver. Then told i would get a call 24/48 hours time to rearrange from courier. I cancelled order. Today i receive said mirror....broken of course. What a pathetic excuse for a company!”

Helpful Report

Posted 5 years ago

“Return and Refund policy is ridiculous! I have been away and did not know that it was 30 days. I have been told by one of the customer team I can not do anything about it and have to keep an unwanted Item!”

Helpful Report

Posted 5 years ago

“No customer service or rights whatsoever. Bought a microwave, with 10 days had intermittent problems with it cutting out. Took it back, the staff then proceeded to try it out at the Customer Services Desk, it worked that time so I was told its fine and I must be lying so no refund! So much for the guarantee / terms and conditions on their website. Shocking, even the Manager was condescending and rude. Never again will I shop there.”

Helpful Report

Posted 5 years ago

“cant get in touch with anyone”

Helpful Report

Posted 5 years ago

“Having chosen a new kitchen waste bin and two bars of chocolate, I visited the upstairs cafe, this was unmanned so we stood and waited after 15 minutes I gave up. I took my purchases to the one till that was opened and she scanned the bin 24.99 ??? I explained the ladle clearly said £7.00 off the assistant called for item to be checked, back she came with the shelf label and said"it was 7.00 off but it went off offer on 11th December " 3 weeks ago? It was 3rd January! She then in front of me screwed the label up and threw it away. I then said she should sell it at the offer price as it was clearly your mistake and could not be blamed on passing children. As a pensioner £7, is a lot of money I then tried to pay for my chocolate again clearly labelled 2 for £1. £1.38 she said, no it's labelled £1.00 no once again offer had ended. She then went on to tell me the law regarding shelf labels. There were four people behind me all very impatient to be served saying this is disgusting way to treat a genuine customer. I'm afraid I called your complaint line and she said it would be at the stores disgression how it was dealt it! This is not fair, I checked the item and the label before taking my items to the till. I was forced to buy chocolate as your cafe was unattended! So I had to buy chocolate as I am diabetic, so I left the store with nothing. How dare you treat me so badly, I shop locally to try to help save our high street and can fully understand why people would shop on line. I will be interested in your reply. The store was colchester cowdry ave.”

Helpful Report

Posted 5 years ago

“I ordered a duvet cover online, I didn’t need to take it out of the packaging to see it wasn’t good quality, it was heavily creased and I knew I would never get the creases out. I phoned customer services to arrange sending it back by post which is not free, the person was very nippy, I then realised I was going to be in the vicinity of a Range store so decided to take it there, they couldn’t take it because store return had been blocked because I said I would post it back so I had no option but to post it, cost me £6 to do that, I wouldn’t shop there again, this was my first and last time.”

Helpful Report

Posted 6 years ago

“Terrible customer service..that's when u can even get thru to talk to someone!! Delivered very late and damaged all over (badly) very bad experience with range online shopping/delivery. 1 star is for the actual store bt I will neva EVER order from the range online again!!”

Helpful Report

Posted 6 years ago

“Rude staff. Miserable staff. unhelpful staff. Awful experience, never again!”

Helpful Report

Posted 6 years ago

“Instantly assumed I was a thief! I am disgusted with this store. The loss adjuster (plain clothes security guard) followed me everywhere from the minute I walked in. I had no coat, shopping bags or handbag to conceal anything. Where on earth did he assume I was going to put anything? I had one of their trolleys and was outfitting an entire flat, I went elsewhere. Their loss. Never again.”