The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,357 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“International clients, don´t buy, you never gonna get your goods. 2 month later I got refund, thanks to paypal. Never got apologies, that they messed up refused to refund my money. The customer service is a joke, they make you feel like you did something wrong and it is your duty to call them, despite their courier lost my package. I would not give even that one star, they are worst online shop. Never gonna order from the range.”

Helpful Report

Posted 6 years ago

“To whom it may concern, I made an order number [insert order number] on 21st February under the impression, given by the Range, that the delivery date could be at my request. I was contacted on 25th February by XDP to tell me that they would be in touch regarding the delivery. On 27th Feb I was contacted and given the estimated delivery date 9th March, so I contacted the Range to request the delivery to arrive on 5th or 12th March due to work and parental commitments and was told that it shouldn’t be a problem to alter the delivery date. XPD then contacted me on 2nd March telling me that the delivery would arrive on 4th March. As I had already mentioned to the Range, I am only available to accept deliveries on Thursdays therefore I got in contact with XPD via email to request that the delivery arrive on either 5th or 12th March. This in itself proved to be an arduous task taking 8 emails to be sent from my end, to still be no further forward towards a solution. On 4th March I spoke with a representative at the Range again, requesting the 5th or 12th for delivery as I wasn’t the customer of XPD, I am the customer of the Range, which is what I believed could be the issue with getting any further forward with the delivery company. Once again, I was told that it shouldn’t be a problem to deliver on 12th March. 6th March I spoke with XPD to confirm the delivery would be arriving on 12th March and they informed me that they were unable to guarantee that the delivery would arrive on 12th. I then contacted the Range once again and spoke with Nicole, who I had originally spoken with on the matter. Her manner was once again very dismissive showing no understanding regarding my situation and she has been particularly obstinate rather than helpful regarding this situation. I have gone over and above trying to come to a solution, to my own detriment, I have offered to hire a vehicle in order to collect the items from a local Range store, I have offered to collect the items from a surrounding Range store, I have offered to collect the items from the delivery depot.... I made this order on 21st Feb, today being 7th March with currently no agreed delivery date in place, this is truly unacceptable. You have falsely advertised that the delivery date can be at the customers convenience. I currently have a 7 year old that has been sleeping on a blow up mattress for over 2 weeks and at present I see no light at the end of the tunnel. At this point, I feel as if the only solution would be for me to take annual leave from work in order to sit in all day waiting for this delivery, which is unacceptable. I made the order with the Range because it was advertised that the delivery date could be at the customers convenience. I am a single parent who works full time, including weekends, with only Thursdays guaranteed at home so this ‘benefit’ was a huge factor for me when making the decision on who to purchase this large item from and I refuse to take a days annual leave from work that can’t be spent with my daughter in order to make this problem easier for you/the delivery company - it is your responsibility as the supplier to make sure that you’re able to stand by your own advertised delivery policy. I have been as understanding as possible and I am aware that the delivery company are also playing a part in this nightmare however I am a customer of and therefore my contract is with the Range, the Range are the customer of XPD and therefore it is not my responsibility to be put under the stress of trying to make this work. I have made a purchase, I have given both you and the delivery company my availability, it shouldn’t take more than that from my end. Had the Range have had to chase me for payment for this order in this manner and to this extent then I don’t doubt that this would have been a problem that you would have wanted sorted as efficiently as possible, however at present I’ve paid for an item and I’m being given no hope from any direction that I’ll actually be receiving this order at all unless I am able to make it work to the Range/XPDs convenience. As you can imagine, this hasn’t been a positive customer experience and I’m sincerely hoping that you are going to stand by your policy and arrange delivery on 12th March, whether this means that you need to use a different delivery company or not. What I do know is that I don’t think that it’s reflecting well on the Range as a supplier that my 7 year old daughter will have been subjected to sleeping on a blow up mattress for 3 weeks by that point because you’re unable or unwilling to do what needs to be done to solve this issue. It was purchased as a temporary fix and should have been for no more than a week, this is not something that I would have been comfortable with had I have known how long this would drag on for.”

Helpful Report

Posted 6 years ago

“Ordered some wardrobes from the range. Got a delivery date, the night before the delivery (I put a days holiday in from work) got a message to say they could t deliver but would deliver on Saturday. I cancelled the man I had booked to put the wardrobes up and rearranged him for Sunday. Got a message tonight telling my that my items where ready to be delivered and to log on and book a delivery slot. I rang them and they said that they could no longer deliver on Saturday and it would have to be next week now. Rand range and cancelled the full order. Diabolical is not the word the customer service representative wasn’t helpful and just answered me well unfortunately arrow are our preferred choice of courier... thanks for nothing the range”

Helpful Report

Posted 6 years ago

“Ordered some wardrobes from the range. Got a delivery date, the iffy before the delivery (I put a days holiday in from work) got a message to say they could t deliver but would deliver on Saturday. I cancelled the man I had booked to put the wardrobes up and rearranged him for Sunday. Got a message tonight telling my that my items where ready to be delivered and to log on and book a delivery slot. I rang them and they said that they could no longer deliver on Saturday and it would have to be next week now. Rand range and cancelled the full order. Diabolical is not the word And the woman on the phone was zero helpful”

Helpful Report

Posted 6 years ago

“I had to chase my delivery, the delivery company called to advise they would deliver the next day, but they didn't show, no text/call nothing. When I did receive my order it was damaged (it was clearly another customers return that was sent to me). They try to offer you money to keep the damaged unit and make it difficult when you advise you want a replacement instead. 2 weeks later I'm still waiting for them to collect and replace it!! Constantly e-mailing and calling to chase it up. The worst customer service I've received and would never order furniture from them again.”

Helpful Report

Posted 6 years ago

“Beware of the manager Denise Hunter who is in the running for the worst service delivery of the year. I shopped in the Metro Gateshead store for vitamin C tablets. I bought seven packs at the shelf-displayed price of £1.99. When I got to the car and checked the bill, I discovered I had been charged £2.49 each, an overcharge of £3,50. I took them back immediately, but could not have the £3.50 refunded, instead having to have the entire purchase refunded then charged out again at the £1.99 price.The counter assistant inadvertently charged out 8 items instead of 7, so the process had to be repeated. However, try as they may, the refund wouldn’t go through a second time. After trying for thirty minutes, they decided to call in the manager to help. She was loud,rude and thoroughly obnoxious to both the counter staff and to me. Despite showing the woman the price ticket from the shelf that showed £1.99 as the price, this person was adamant that the price shown was irrelevant and publicly criticised the staff for processing a refund. However after an hour at the till, the assembled might of the Range were still unable to issue a refund and we had to take a gift card instead. We went online to buy the same items, but were told that we couldn’t use the gift card for purchase. So if you want to pay more than the published price and then when you complain you get harangued by the manager, the Range at Gateshead Metrocentre is the place to go.”

Helpful Report

Posted 6 years ago

“I went to buy an electric blanket , at the Gosport store, which was priced clearly at £18.19 on a special. When trying to pay for this I was told the offer had expired but the reduced price tags were not removed. They refused to honour the reduced price even though it was their error. I will NEVER shop here again. I know that legally they need not sell the item but goodwill should be honoured here as it was their mistake which they admitted. Their customer service is non existent. I had a similarly experience at John Lewis, Southampton a few years ago and it was honoured and their approach was completely different. I will be going to John Lewis in the future or somewhere that values their customer base.”

Helpful Report

Posted 6 years ago

“Chair and sofa was delivered and was both dirty and stained, they were so rude and said I would have to pay £60 to have it collected if I want. My money back. I told them that I'm not happy with paying for faulty goods to be collected, NEVER BUY FROM THIS TERRIBLE SHOP”

Helpful Report

Posted 6 years ago

“So decipointed after receiving the sofa.... Me and my wife baught two 3 seater sofa called lana After checking all the sofa shop we thought this product we been looking for price was reasonable £700 plus £ 40 delivery charge... Hay ho... What a shame sofa quality is very poor. god knows where it came from. looking very cheap metarial after seat on it metarial get so criss look really bad... Very poor quality.....”

Helpful Report

Posted 6 years ago

“Three water containers were delivered instead of one. Delivery man would take them back and the range has debited us three containers. When speaking to Mike from Plymouth office to complain he told us it was our fault and not their computer! You cannot get through to people with this kind of attitude so won't be buying anything from them in future. Gave one star but wanted to give zero star. If they treat customers like this then maybe they should add the zero star!”

Helpful Report

Posted 6 years ago

“Ordered a sofa online, day before delivery they rang me to say the leg had snapped on it, told them I didn't want it and I wanted a delivery, told me come into the store so I did. Went into the store to the customer service desk, explained the situation and I wanted a refund (I had not even come into contact with the sofa yet) Staff being difficult telling me it had already been refunded which it hadn't. Took 5 of them to stand around a desk staring at me telling me it had been refunded. after 15 minutes it turns out 'oh it hasn't been refunded, let me see if I can get a manager to sort this' Manager comes downstairs starts asking me whats wrong it and why do I want a refund, The manager was pulling a face of disgust at me like it was me who broke the leg and in fact I had not even seen the sofa!! after a long wait I finally got a refund but bloodyhell they were not happy about it, they all need a good wash by the looks of it, sort your staff out.”

Helpful Report

Posted 6 years ago

“Purchased a mirror online, had message to say it was coming. Waited in..nothing! Chased it up apparently the couriers had smashed it! Another one was sent out and delivered promptly but very poorly made, all marked. I contacted customer services and was advised to take the mirror to the store and they would do a swap..we got to store either a 4ft mirror and they would not swap. We had to purchase another one and we were informed that we would be reimbursed for the first mirror. No payment returned. After a week of waiting Contacted customer services again to be told I have to now send a copy of the receipt for the second mirror. I did this then had to ring them back to be told they have no proof that we returned the mirror and on their system it looks like we have 2 mirrors in our home. As you can imagine I am not impressed at this point. So customer services trawled through their CCTV and asked me what I was wearing to prove that we have returned the mirror. I feel so degraded. Apparently they have found me on CCTV and we will now be reimbursed.. watch this space! Never again!!!”

Helpful Report

Posted 6 years ago

“I paid in shop for a reclining sofa and hair when delivered it was all stained and dirty, I refused the sofa and chair, delivery driver said it must of been a return. I went into shop and said I wa Ted to cancel both items and Ive had so much trouble trying to get my money back. I would never shop at the Range again. They were so rude to me.”

Helpful Report

Posted 6 years ago

“Yes I agree with rest of reviews customer. Service is disgusting and head office not 1 of them at head office knows how to do there job and when you ask to speak to a manager they do not allow it, pathetic company I will NEVER return to the Range”

Helpful Report

Posted 6 years ago

“DO NOT but nothing Electrical out of the range there customer service is appalling I bought a hoover make hoover and it's not picking up as well as you would expect a hoover to pick up but the shop says it does and would not refund me ,I will never shop in any range again”

Helpful Report

Posted 6 years ago

“The rolling pins do not make for good butt plugs, no warning label to warn of anal splinters”

Helpful Report

Posted 6 years ago

“I urge all readers of this forum to NEVER EVER order anything online from this company. They Completely deny their customers Consumer Rights and refuse to act morally, ethically or legally. They got my online order wrong then refused to pay for me to return it - but would only refund when returned. They basically just do not care.”

Helpful Report

Posted 6 years ago

“Bought Seal It bathroom sealant as it guaranteed not to mould. After 7 months mould showing through sealant. Phoned Customer Care after a 28 minute wait only to be told to E-mail photos to Product @the range. This I did and all I get is automated reply to phone customer care again. Tried 4 times only to be told owing to high number of calls my call could not be answered. Complete waste of time. Will not be shopping at store again.”

Helpful Report

Posted 6 years ago

“They lost my order in transit twice. It was ordered on the 4th of January, scheduled for delivery on the 13th. Nothing came. I called them up on the 13th was told they'd investigate. Called them up again on the 15th was told my package had went missing and they'd have to send me a new one. Sent on the 16th. Scheduled for the 24th. Again, nothing came. I was told they would investigate (again). In the end, a friend went up to The Range himself and just got the item for me. Now I'm in the process of trying to get the money back, from The Range. I called up the Range for the seventh or eighth time and was met by a very condescending woman telling me that I won't receive my refund until they receive their parcel (in the key of "as I said") or she can refund me now, but I have to wait 14 days to receive it, then I received a quite threatening email telling me that they have to receive the item by some specific date and that the burden is on me for them to receive it. Despite the fact I never received that item begin with, either of the times it was sent to me. Apparently the courier has marked it as coming back to them but given their track record of losing packages that's not especially faith-affirming and the fact that the burden is on me, for a courier to deliver to them what they could not deliver to me (on two separate occasions) is aggravating. I will probably have to call them next week and I will probably be told the same thing. In the end I will likely take the 14 day wait and this ordeal will be transformed into a 3 month process. I payed £55 for the receipt of goods, I received nothing and now I am being told if they don't receive something I never held in my possession, something they were incapable of getting to me on two occasions, I will not receive my money back.”

Helpful Report

Posted 6 years ago

“Charged me twice for the same product. When I called them regarding this they said that they would refund me for one of the items and it would take 3-5 working days. After 7 working days without a refund I called them again and notified them that I still hadn't received my refund. They said that they had marked it as "cancelled" and not actually issued the refund...?? Why mark something and not issue them a refund??? They then told me that I would receive the refund in another 3-5 working days, but yet here I am SEVEN working days after this phone call and I am STILL yet to receive my refund!!”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,357 reviews