The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDERED A WATER FEATURE ON 31.5.21, IT IS NOW 16.7.21 AND STILL NOT ARRIVED. CUSTOMER SERVICE NOT ANSWERING, HEAD OFFICE PUT'S YOU THROUGH TO CUSTOMER CARE, SO NO ANSWERS. THEY'RE NOT BOTHERED. THEY HAVE MY MONEY BUT CAN'T GET THROUGH TO THEM TO REFUND IT BACK TO ME AS THE WATER FEATURE WAS A WEDDING PRESENT AND THE WEDDING HAS NOW COME AND GONE. TERRIBLE CUSTOMER SERVICE, THEY NEED INVESTIGATING.”

Helpful Report

Posted 4 years ago

“The item had a price on the shelf when we went to the check out the price had gone up and apparently they can do this rip people off thank goodness this doesn't happen when doing our wkly food shop! 😱This was the York store complained and response was a total waste of time!”

Helpful Report

Posted 4 years ago

“What ever you do, Do not buy anything from this company!. We purchased Garden furniture from them, and it arrived with huge scratches in the glass. Not an issue we thought, I am sure they will either replace or uplift the glass top. Well, thats where it started and finished. After a number of e-mails, on a shocking web site, asking for replacements and photos sent of the top, we heard nothing!. So a phone call it had to be. After a number of calls where we were on hold for 40 minutes and more. We decided to call and just let the phone ring, or play music while we wait. After nearly an hour, some young lady answered, and after looking at the e-mails agreed the scratches were not acceptable, however it was not her department, she would pass it on and someone would contact us within three days. After 7 days still no response. We followed this up with more e-mails, still no response, we are now back on the phone, and after 32 minutes we still have not had a reply. This is a company, who care nothing for customer service, and have no rights to be selling anything to the general public. The saga continues.”

Helpful Report

Posted 4 years ago

“Ordered a bedside lamp that arrived in a massive box with no consideration for packing and the lamp was completely smashed to bits, have been trying to contact customer service but they don't respond”

The Range 1 star review on 14th July 2021

Helpful Report

Posted 4 years ago

“Dont buy a paddle board bought 2nd may tried to return 3rd may see the bend in the middle that happens in water but the staff blew up in store told me cant find a fault its is not as decribed on box as you cant paddle on it flimsey round pad where you kneel”

The Range 1 star review on 13th July 2021

Helpful Report

Posted 4 years ago

“Horrible experience. Horrible company. Horrible experience. Horrible costumer service. Avoid”

Helpful Report

Posted 4 years ago

“Terrible customer service item 8 weeks late no compassion or compensation overseas cusmstomer service say that is how it is if don't like don't shop here avoid”

Helpful Report

Posted 4 years ago

“i have tried to get a refund for faulty goods but to no avail after phoning and numerous emails, do not know what to do next!!”

Helpful Report

Posted 4 years ago

“Why is it impossible to contact Chief Exec,MD or customer service director by e mail direct as this seems to be common policy with majority of Companies”

Helpful Report

Posted 4 years ago

“Total disregard for the customer needs. When making an order via your website, you have a section called "Delivery instructions". It would be good if you actually read it. My partner made an order for £300 and asked explicitly to be contacted in order to arrange a delivery date. You didn't do that and instead went ahead dispatching part of the order to DHL who then dumped it on the street while we were not at the property.”

Helpful Report

Posted 4 years ago

“AVOID.....If I could give zero I would, appalling service, ordered a cream parasol, arrived after the date provided, once opened i noticed a dirty oily mark, I emailed the range on the 16th June, since then I've had 1 email response 8 days after I contacted them, asking for photos which I had already sent, I decided to call the number provided & after waiting almost 50 minutes a very rude woman answered who clearly wasn't interested as this item came from this trusted partner, I have sent 3 further emails in the last few days & yes I'm still waiting for someone to contact me to arrange collection. No recommendations here stay well away....”

Helpful Report

Posted 4 years ago

“Horrible experience! Ordered La Hacienda Chimenea for next day delivery. Not received, rang the 2 days later, they didn't know what happened, left me to wait, no estimate of how long. A week after rang them again, the item returned to them as it was damaged in transit. Nobody bothered to inform me, no message, no email. They offered a replacement, but hey.. we don't have it in stock, sorry.. Really??? Maybe you would have if you know how to perform your duties! What a rubish company!”

Helpful Report

Posted 4 years ago

“Decided that the patio parasol I ordered online was too big and asked for a collection and refund using the online form. I was totally ignored on each occasion. They don't answer the phone either. In the end I sold it privately but I will never shop at The Range again . Trading standards need to investigate them.”

Helpful Report

Posted 4 years ago

“If you choose to buy from The Range, you deserve what you get.”

Helpful Report

Posted 4 years ago

“I'm hiring a solicitor because rang stores all across the uk are fraudsters. I got my £1,020 back for garden furniture not recieved because I wouldn't leave the store in wakefield without it. I really feel for everyone who has not been REFUNDED by these set of imbaciles. They'll wish they never messed with me. I also want an apologie in writing from them. AND I'LL GET IT.”

Helpful Report

Posted 4 years ago

“So you can find time to cut and paste a reply to my trust pilot review but not me! This just gets worse Ahem..Judy!”

Helpful Report

Posted 4 years ago

“The range has the correct name cowboys as manager as I johnithan in paisley store I wanted the Monty carlo fire pit patio set was advised to order the table and the chairs would follow returned to the shop on Saterday asked could I buy the display chairs was told it wasent there policy to sell display stock went back in today and low and behold they had sold the display chairs then I get to speak to the cowboy Johnathan and the lies just fell out his mouth now I am left with a table with no chairs so dont buy patio furniture from the range”

Helpful Report

Posted 4 years ago

“Ordered a New Hampshire Garden Set in March, paid £1500.00, was told delivery would be beginning of July, received an email saying it would then be September and now another one today saying it will now be October (just in time for the winter!!!) absolutely fuming as they still have this for sale on their website with a delivery date for September. Will definitely not be buying anything from The Range again and I know from other peoples reviews I’m not the only one Absolutely terrible service”

Helpful Report

Posted 4 years ago

“ANYONE READING THIS AND HAVING PROBLEMS GETTING A REFUND. GO TO THE STORE. STAND YOUR GROUND. EXPLAIN WHY YOUR THERE AND DON'T LEAVE WITHOUT A FULL REFUND. I GOT OVER £1000 REFUNDED AFTER THEY DIDN'T DELIVER MY GARDEN FURNITURE AFTER WAITING 3 MONTHS. NO WAY WAS I LEAVING THAT WAKEFIELD STORE WITHOUT MY MONEY . YOU DONT DESERVE CUSTOMERS RANGE. YOU SHOULD BE ASHAMED OF YOURSELVES. YOU SHOULD RENAME YOURSELF ROBIN HOOD STORE. IF YOUR CUSTOMERS BEHAVED IN THAT MANNER WE WOULD BE PROSECUTED. SHAME ON YOU.”

Helpful Report

Posted 4 years ago

“I should have realised low cost means low quality. Purchased a set of blinds before Christmas and was very happy to start with. However now summer is here they have melted and sag in the middle. Because it's just over 6 months since purchase, the range want me to "hire an independent tradesmen to write them a report on why the blinds are defective"... For blinds that you can clearly see have melted! Hiding behind distance selling regulations and not using common sense is the very definition of poor customer service”

The Range 1 star review on 3rd July 2021

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,321 reviews