The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,274 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wish I had read reviews on here and other review websites for the Range …. I left a review on here yesterday and obviously like the rest of the poor reviews no comment from the range, however if you leave a 5* review a lady called Judy reply’s straight away … Go figure hay… It’s so bad I think people understand you buy from the range shop you can take anything back and get a refund or exchange, so yes good customer service thumbs up and all that… Buy on line and it’s a whole different story they take your money send you incomplete goods, then when you ring and yes wait over an hour for someone to answer your told not my department you have to speak to Trusted Partners where are large goods are dispatched from so they put you through and another hour on hold you get cut off, so you ring back a bit frustrated and guess what the range customer service put the phone down on you when they can’t give you an answer why the Trusted partners can’t answer, then you ring back again to speak to a manager and guess what the managers of customer service are only their to see the overall running of the office they don’t speak to customers I mean talk about a belly laugh down the phone oh I got cut off again. So yes you guessed it I ring back not realising the cost on my mobile £396 later “are you shocked” yes so was I, but guess what after ringing back I was cut off again… So I thought I’ll ring head off and guess what their was nothing they could do so when I asked is this place really toy town guess what I got cut off… So the moral of the story is please please please I now it’s cheaper the furniture than most on line stores but seriously read all reviews it’s not worth your mental state to buy from them. And JUDY who reply’s to the 5* reviews is really Pluto from Mickey Mouse in disguise.. The end 😡”

Helpful Report

Posted 4 years ago

“I ordered a 9 piece rattan cube set from The Range. I box arrived , the following day box 2 arrived with an assurance from the delivery driver the final box would arrive 26/07/2021. I am still waiting !!!!! I have sent emails which to date remain unanswered. At this stage I am angry and disappointed.”

Helpful Report

Posted 4 years ago

“If you like having your money taken from you and not being able to get a refund, being on hold for hours to speak to customer services, ordering a product and having a stressful time processing a refund… then this is the company for you! I ordered a product on July 6th and no longer required the product. I rang customer services to arrange a return/refund. I was on hold for an hour to be told, someone will contact me to arrange a collection to start the refund process…. Two weeks later still waiting. Rang them back today for them to say they don’t deal with ‘Trust Partner’ orders, I need to contact a different department, I was on hold for two hours waiting to speak to the relevant team. Then I gave up. Avoid avoid avoid!!! I will be sticking with Amazon from now on.”

Helpful Report

Posted 4 years ago

“What a shambles. Do not buy anything that has to come from Trusted Partners. I have bought garden furniture that is to big. After a week and half of being on hold for nearly 2 hours then my phone cuts off to be told by the Range customer service “Their is nothing we can do you need to speak to trusted partners” ( which am begining to think they don’t exists and really it’s toy town run by Mickey Mouse) so every day I ring and yes I get through to the range customer service but they can not help because the items come from “Trusted partners”. Who never pick up your call after being on hold for 2 hours , so you ring back because your frustrated and want your items returned, but nope you end up talking to people who all say the same thing “ we can’t help you”. And to top it off try and speak to a manager and your told “ am sorry managers and supervisors don’t speak to customers there just here to over see the running of the office” yip what a crock of **** . So my advice DO NOT BUY ANY BIG GOODS FROM THE RANGE THE CUSTOMER SERVICE IS TERRIBLE ABSOLUTELY TERRIBLE NO ONE HAS ANSWERS ON HOW TO RESOLVE A SITUATION LIKE THIS ITS A JOKE!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Delivered by Tuffnells. Box damaged and some two pieces of garden furniture were damaged. Tried calling the Range but it just rang out for nearly half an hour. Emailed my complaint along with pictures, one week later and still nothing. Do not buy from anything from this company. An absolute disgrace. If I could have given zero or minus stars I would have.”

The Range 1 star review on 27th July 2021

Helpful Report

Posted 4 years ago

“Recently bought garden furniture which when it arrived I was pleased with however after 2 months it now looks like it’s about to collapse . I will say it’s hardly been used and I’m not exactly a massive over weight person but one of the sofas has sagged so badly I’m actually afraid to sit on it !! There is absolutely no support on the seat at all which is why it’s sagging .,. It seems a very difficult process to contact the range with a complaint so sadly this review was the only way I could think of to contact them !!”

The Range 1 star review on 25th July 2021

Helpful Report

Posted 4 years ago

“As usual there was a massive queue in the shop and when asked if anyone could come on the till we were told no you will have to wait .. Customer service is not the best at the Benton store .. Went elsewhere and bought the same thing .. Same the Range lost £70 .. Do they care .. NO”

Helpful Report

Posted 4 years ago

“Ordered a large heavy mirror online which although packed well arrived completely smashed to bits. I have spent hours on the phone to customer services but no answer, phoned the store several times over the last two days to try to arrange a collection but still no answer. I've emailed 3 times with no reply so I'm quiet fed up as you can imagine. What do you have to do to get any kind of response other than go to the store? Now I am really p+++ed off. I went to the store and explained all the problems ie my many unanswered phone calls & emails ect but was told the store cannot do anything about arranging collection and told I have to contact customer services, I wont tell you what my reply was...they said the only other option is to take it to the store. When I said I could do that as it's to big and very heavy wouldn't fit in my car I was told to hire a van...I don't usually swear but FFS”

Helpful Report

Posted 4 years ago

“Terrible service FALKIRK BRANCH”

Helpful Report

Posted 4 years ago

“Do not order anything from their trusted partners. It was a bulky delivery and it came days earli8er than advertised so we werent expected it. Wrong size item sent (with a defect, too) delivered and it's been blocking my hallway for a month as it doesnt fit. No contact number or escalation process - the people on the standard phone returns line say they literally can't do anything until the trusted partner team pick up their emails. Have contacted head office also with a complaint but no reply. Also left feedback on the 'post call feedback mechanism' and no reply to that either. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I cancelled an order after reading appalling reviews of one of their ‘trusted partners’ MH Star Ltd. One week later no confirmation of cancellation, no money back and an item I refused to accept delivery on at their request. Rubbish customer service, rubbish suppliers. Just avoid.”

Helpful Report

Posted 4 years ago

“Ordered rattan garden furniture only for half of it to arrive the delivery company the range use do not answer the phone. Furniture is of shoddy workmanship in my opinion as fittings on them were all loose or broken, will definitely avoid buying from this shop in future.”

Helpful Report

Posted 4 years ago

“Shocking customer service at edgel lane retail liverpool . Ordered a rattan dining set for garden £700 came damaged , cant get hold of anyone ..went the store was told put it in black bin bags if not happy and wont wait till october for replacement and give you a refund to go to B&Q AS THERE STUFF IS BETTER !! if i wanted to wait then id have to reorder and pay again ! Keeping in mind i waited 9 weeks to receive it when they told me 4 weeks when i purchased it ....NEVER SHOP THERE AGAIN”

The Range 1 star review on 21st July 2021

Helpful Report

Posted 4 years ago

“Customer Service is appalling once you manage to get to speak to anyone. Ordered a dining table that arrived damaged and had an ongoing dispute trying to get this resolved for the last 2 weeks. Who knows when we will ever get an answer”

Helpful Report

Posted 4 years ago

“Absolutely terrible. Emailed them about a cracked mirror and they just decided not to respond. I’m shocked they’re still in business.”

Helpful Report

Posted 4 years ago

“Cannot get a reply from customer care about my damaged order of garden furniture, have also tried head office and had no reply off them too. Will not buy from them again and will never recommend.”

Helpful Report

Posted 4 years ago

“ORDERED A WATER FEATURE ON 31.5.21, IT IS NOW 16.7.21 AND STILL NOT ARRIVED. CUSTOMER SERVICE NOT ANSWERING, HEAD OFFICE PUT'S YOU THROUGH TO CUSTOMER CARE, SO NO ANSWERS. THEY'RE NOT BOTHERED. THEY HAVE MY MONEY BUT CAN'T GET THROUGH TO THEM TO REFUND IT BACK TO ME AS THE WATER FEATURE WAS A WEDDING PRESENT AND THE WEDDING HAS NOW COME AND GONE. TERRIBLE CUSTOMER SERVICE, THEY NEED INVESTIGATING.”

Helpful Report

Posted 4 years ago

“The item had a price on the shelf when we went to the check out the price had gone up and apparently they can do this rip people off thank goodness this doesn't happen when doing our wkly food shop! 😱This was the York store complained and response was a total waste of time!”

Helpful Report

Posted 4 years ago

“What ever you do, Do not buy anything from this company!. We purchased Garden furniture from them, and it arrived with huge scratches in the glass. Not an issue we thought, I am sure they will either replace or uplift the glass top. Well, thats where it started and finished. After a number of e-mails, on a shocking web site, asking for replacements and photos sent of the top, we heard nothing!. So a phone call it had to be. After a number of calls where we were on hold for 40 minutes and more. We decided to call and just let the phone ring, or play music while we wait. After nearly an hour, some young lady answered, and after looking at the e-mails agreed the scratches were not acceptable, however it was not her department, she would pass it on and someone would contact us within three days. After 7 days still no response. We followed this up with more e-mails, still no response, we are now back on the phone, and after 32 minutes we still have not had a reply. This is a company, who care nothing for customer service, and have no rights to be selling anything to the general public. The saga continues.”

Helpful Report

Posted 4 years ago

“Ordered a bedside lamp that arrived in a massive box with no consideration for packing and the lamp was completely smashed to bits, have been trying to contact customer service but they don't respond”

The Range 1 star review on 14th July 2021

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,274 reviews