The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,277 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ZERO STARS!!! Requested next day delivery, stayed in item did not arrive. Rearranged for another day, stayed in, item did not arrive again. Had to have this item so went to store for it. Need to return original item. On phone 3 times for 35 minutes three times (do they get a premium from the phone company for keeping people on hold I wonder) Got a very rude person in The Range Customer "do not" Care Department. Said I would have to return item at my own cost which is absolutely disgusting. It is not my fault you do not get your orders out on time. Sort it out The Range. Look at all your terrible reviews and do something.”

Helpful Report

Posted 5 years ago

“JUST DISGUSTING THATS ALL I NEED TO SAY DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Items arrived damaged, poor quality and bad customer services. Wouldn’t recommend”

Helpful Report

Posted 5 years ago

“I’m currently still trying to get in touch with someone to cancel an order I made on line because I went to the shop and brought it as I paid the £9.99 delivery charge and didn’t realise it was going to take over a week to come, I would not advice anyone to order on line with this company.”

Helpful Report

Posted 5 years ago

“Awful service, I paid for delivery on a nominated day and after waiting in, I see from my account that the order is showing as processing still, and has not even been dispatched. Their contact number is not answered, you are left listening to their announcements. I would give zero stars if I could, they take your money for a service they do not provide and it is not possible to contact them.”

Helpful Report

Posted 5 years ago

“Terrible Service, I ordered items last Thursday and paid extra for next day delivery to receive on Fri 29th Nov. Parcel did not arrive until Monday 2nd Dec. The parcel was battered and the items broken/smashed. I refused to accept. Customer Care phone line is a joke, constantly gives same message & I have held on for 15 mins on 3 occasions but still cannot get through. I want a full refund including postage!! I will never use these again.”

Helpful Report

Posted 5 years ago

“DO NOT USE, USE ANOTHER WELL KNOW ONLINE ORDERING COMPANY *** DO NOT USE THE RANGE On the 10th November I ordered a freestanding mirror. I ordered it as an engagement present for a party I was attending on November 30th. On my order it stated that I should expect delivery by 18th November, plenty of time before the party. I had an email from XDP saying it was in their warehouse & awaiting delivery. I AM STILL WAITING FOR DELIVERY! WHY AM I STILL WAITING FOR DELIVERY? WHERE IS MY ODER? I am disgusted with the way The Range run their online ordering system. The number they give for XDP doesn't work. I've tried emailing them, they don't respond. I've tried calling the Range Customer "Care" number, no one picks up. I've tried emailing them, I've had one response from Mike, whom I have since sent a further 3 emails to & have not heard back. I have tried calling the head office to be told there is no one there who can help me. There are no customer complaints managers to speak with. This whole experience has been farcical, I have never experienced anything like it. NEVER AGAIN”

Helpful Report

Posted 5 years ago

“Bought I dressing table mirror, it came in a soaking wet package and was told by the delivery guy that’s how it was loaded onto his van. On opening the mirror has black marks all along the top. I’ve been trying to get in touch with someone in customer service but nobody bothers to answer the phone and their online form is impossible. It keeps telling me the information I have entered is incorrect when it clearly isn’t. I would have given no stars it I could have, as I really regret buying anything from these people”

Helpful Report

Posted 5 years ago

“I would give no stars if I could. I have been trying to call for days and nobody bothers to answer. Tried filling in the online form but it keeps telling me that information is incorrect when it clearly is correct. I regret ever buying from them”

Helpful Report

Posted 5 years ago

“Order bed frame online pay for it said it be delivered about 26 November have not got it and can not get through on the phone to anyone,after waiting on the phone for a hour at a time been trying every day but still no luck also sent 4 email and got nothing Back for them they just take your money and you get nothing from them just a large phone bill”

Helpful Report

Posted 5 years ago

“Ordered 2 x candlesticks and some Xmas baubles online, paid for next day delivery. Received one broken candlestick and one broken bauble, submitted online form with photos attached. Whilst I was waiting for them to reply I was worried the candlesticks would be out of stock so repurchased one and again paid for next day delivery. The next day I received somebody else’s order. Decided to phone customer services as still had no reply to my complaints form, waited for around 35mins for them to answer the phone, lady I spoke to said she would resend order and investigate my original complaint. Next day arrives and guess what, candlestick is broken again, so I submitted another online form along with photographs. Their packaging of fragile items is terrible. So now I’ve paid for 2 candlesticks which I haven’t got as well as a bauble. I’ve had no reply to any of my online complaints. They owe me around £28. Terrible service from such a big company.”

Helpful Report

Posted 5 years ago

“Tried phoning .took over an hour to get an answer ..never getting any response to my compliant .(damaged foot on swivel chair when it was delivered) The website for customer support fails when I try to send in my complaint after being told I must attach pictures ...a very poor experience so far ..customer support hopeless. ...on the two attempts I tried to phone them the queue wait was about 1/2 hr and then line went dead. ...2nd attempt I was waiting 1/2 hr or more only to be told I must send pictures on line ....tried this and I neither get a response or a call back so have no clue if the request is being dealt with .7 days on after all my previous efforts .I did manage to send a short request today simply asking for the customer support dept to contact me (I used the range on line portal )and received an automated reply ...I don't hold out much hope after reading reviews about the range !!”

Helpful Report

Posted 5 years ago

“Shocking customer service!! Bought 4 rolls of wallpaper from this company and paid £150 for someone to put this up for me. The colour was the complete opposite to the description of Grey and ended up as pink. Emailed all evidence to the company of batch number, receipt and photos of the wallpaper up and they are still refusing to issue a credit note or refund. Not even an apology from the company!”

Helpful Report

Posted 5 years ago

“I wouldn't give this store 1 star if allowed. I ordered online and although they said my order was despatched, it still hasn't been received a month on. I have chased this by submitting an online enquiry 4 times!!! Nobody will confirm where my order is or when I will receive a refund. The phone number is impossible to get through on. There is no customer service, absolutely disgusted that they can do this to you. It's not safe to buy online from here.”

Helpful Report

Posted 5 years ago

“If only I could leave a review LESS than 1 star! I have experienced the worst EVER customer service in my life! Ordered 2 metal & glass lanterns for my wedding. When they arrived, there was barely any packaging to protect them. I could hear, before I even opened the packaging that they were damaged! Literally every part of both of the lanterns was broken, glass smashed, doors hanging off, completely wrecked! So I tried to contact customer services to arrange a return and refund. Absolutely impossible! Tried calling numerous times, no one answers the phone EVER! Tried using the contact form on the website, but no one actually responds! So I tried on their facebook page. Managed to get a small response, but only asking me for photos of the damage (of which I sent immediately, as I already had taken photos), but despite my message being sent within 1 minute of theirs, it took them 2 days to respond. They wanted MORE PHOTOS!! So I sent more, but I am still awaiting a response! I received these lanterns 2 weeks and 4 days ago, and even though I was on the phone to them within 5 minutes of receiving my order, I have still yet to arrange and return and refund! I would strongly recommend NOT using The Range EVER! Most useless company I have ever come across.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Half my order missing. 1st call wait time for customer service 50 minutes, 2nd call hold time 45 mins and 3rd time 1 hour. Customer service team very rude and not helpful lady just hung up on me called Zenna who clearly could not deal with the call and could not be bothered, she basically called me a liar that there was no evidence I hadn't received the order, I forwarded her the confirmation from DPD that they had raised an investigation for the parcel as they could not locate it which she confirmed she received. Still refused to replace the order then hung up on me. Disgusting.”

Helpful Report

Posted 5 years ago

“Terrible I ordered a cupboard online, it was delivered quickly but when opened all the fixtures to put the cupboard together were missing. I called and on the first occasion waited 25 mins to get through, the second time I called it took 40 mins. I finally got to speak with someone who promised I would have the fixings by the end of the week, 9 days later....nothing! The cupboard is still lying dismantled on my daughters floor. Overall terrible service, I wouldn’t recommend. Buy from somewhere else as the back up service and follow up to customer complaints is slow if even actioned at all. Needless to say that if I make a third call and finally get through I will be asking to send back for a full refund. Won’t purchase furniture from here again”

Helpful Report

Posted 5 years ago

“Wouldn't even give this a one star if I didn't have to. Absolute joke of a company trading standards should be involved. Been trying to get hold of someone at customer services for days, even spending up to 50 minutes on the phone. One word of advice DO NOT ORDER ONLINE. Customer service is none existent. You have to get hold of someone at Customer Services to get a return authorised, what a joke - no-one answers the phone, so how can it be authorised ?? Terrible do not use.”

Helpful Report

Posted 5 years ago

“I put a complaint on here about 3 weeks ago, we are still waiting replacements for damaged top of chest of drawers and both sides of wardrobe that was also damaged when opening (not caused by the delivery co, packaged damaged by The Range). We have spent the last hour listening to music, no one answers the phone or emails. This is a disgusting company, do not purchase anything that has to be delivered. Goods and customer service are terrible. Trading standards should close this company down. Appalling service.”

Helpful Report

Posted 5 years ago

“You won't get anywhere trying to call customer services....and they put the phone down on you...DO NOT BUY ONLINE....they send damaged goods and then ignore you”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,277 reviews