The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,277 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude line manager No reply after 5 emails”

Helpful Report

Posted 5 years ago

“Omg , terrible service from this place . Bought a bed for my daughter, had it delivered to her address . She came home from work in the dark , to find four huge box’s on the drive , it had rained all day , they were soaked . She had to carry them into house on her own . An estimated time of three days had been given when ordered and that was it . No text , phone call , email . After waiting at least 15 mins on the phone , was told it was delivery company’s fault , but didn’t know who they were , as they have loads of different ones . Absolutely appalling service , they just couldn’t give a damm!! The Range , you are a disgrace .”

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Posted 5 years ago

“Dont ever shop in the limerick branch if you have a child with special needs , my child and I were treated appallingly by the manager of this branch who's lack of empathy and understanding was unbelievable, she was so rude to us a stranger approached us in the shop to check if we were ok as I was so shaken by her approach . I wrote to the complaints department who assured me they would look into the incident , but after a few emails forward and back they have been just as unhelpful and rude. I will never set foot in that store again , and judging by the tone of alot of the other reviews poor customer care seems to be the norm for this company.”

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Posted 5 years ago

“Rubbish shop and very bad customer service”

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Posted 5 years ago

“Poorly trained staff who are arrogant and happy to swear at other staff members while serving customers on the checkouts, the manager needs to address these issues and start managing his staff, poor company and I certainly wouldn't recommend it to anyone, go to Wilkos instead”

Helpful Report

Posted 5 years ago

“The store is okay but the security guard is a disgrace, me and my partner visited the store today (7/10/2019) like we do most weeks and we walked in the store with shopping from other shops and we went to get what we wanted, I noticed a man watching us but I didn't really think anything of it and we went and paid. While I was paying I noticed the same man walk past us still looking at us and he walked outside and stood outside the doors, after paying we left the store and walked past the same man we walked through the carpark and headed up Thornton Rd, I then looked back and could see the same man running full speed towards us and at this point I got a bit nervous wondering who he was and when he got close to me he violently grabbed me and snatched 2 items from me which I had just purchased from another store and he stated that I had stole them from the Range (even though they don't sell this product) when I told him this and said I had a receipt he said I was a liar and he had just watched me steal them, I decided to go back to the store to complain to the manager after showing the manager my receipts the man then tried saying I had stolen another item, the exact item he had just watched me buy and when I showed the receipt for this item he realised he had made a big mistake and not once did he apologise for the inconvenience, this man should not be working as a security guard he clearly has issues and clearly doesn't know how to do his job, he didn't even tell us he was a security guard he just ran up behind me and jumped on me and now I will be putting a complaint in to head office”

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Posted 5 years ago

“Waited for 3cweeks for my delivery as you wouldn't give it to my neighbour as I was rushed into hospital at last minute. It was delivered smashed and still waiting for pick up and a refund. Now been blocked from message as that was the only contact I had to get it picked up. The whole experience has cost me my time calling and txt for now 6 weeks. What an unprofessional approach to your paying customer.”

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Posted 5 years ago

“Appalling customer service !!!!”

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Posted 5 years ago

“AVOID GETTING WORK PLACEMENT HERE IF YOU ARE YOUNG/A STUDENT”

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Posted 5 years ago

“Not surprised this company only get 2.5 stars. Customer service is non existent. Emailed, called and filled out an online form and still no response from them.”

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Posted 5 years ago

“I have just returned to shop a Solar light it cost £10.99 so not cheap as it had gone rusty after just 10 days.The assistant askd if it had been outdoors,to which I replied yes its a Solar light and works from sunlight to be told it was for indoor use only I should have in Conservatory.They did refund mymoney but I came away from shop amazed that I had been told such rubbish.”

Helpful Report

Posted 5 years ago

“Terrible customer service”

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Posted 5 years ago

“Portsmouth branch Really frustrated as I was treated unfairly today in that branch. Went to return a faulty blender that my husdand bought a few days ago. Surprisingly, the manager did not want to refund us. They came up with reason that this has been used and is not resalable. Very bad customer services. Staff including managers started pushing me and calling me names in front of customers. Horrible experience!!! Still in shock and demand answers”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY. Ordered a wardrobe. delivered damaged by a driver who abused my family. After many hours on the phone and unanswered emails, ""Customer Service" reordered the wardrobe. When it didn't arrive, The Range stated it was never in stock!! The Range have not offered compensation for the lies and hassle and waste of time. Don't bother trying to escalate any issues within their complaints system as it will be ignored. Written to The Range CEO directly who has similarly not replied. AVOID THE RANGE”

Helpful Report

Posted 5 years ago

“Disgusting treatment! After waiting considerable time for delivery of mirrors, 3 were broken! Had range collect them, no refund given so chased it and they said to my utter surprise only 2 received! Could it b that the range got that wrong and did not bother counting all the broken bits? But no I’m blantantly the liar here according to the range! Either way I did not even receive a refund for two and still haven’t! Not even the money now but the principal! Do not order from them quick to take money not quick to deliver, no care taken on delivery just dumped broken then on collecting they did not bother checking what was received and did not bother with refund! Worse service ever. Defo lost me as a customer”

Helpful Report

Posted 5 years ago

“Chichester branch Only one till working, dealing with a lady asking about curtains. Asked if I could pay for my one item at the refund desk. The till lady said yes, unfortunately the man on the refund desk said no. There were very few people in. Went to Homebase and was treated with a smile. That’s another two customers lost forever.”

Helpful Report

Posted 5 years ago

“Paid £10 delivery of goods, they gave their external delivery company the wrong address. Sent me in circles, had to organise the redelivery myself. Said an investigation was escalated, heard nothing. No apologies and still have no delivery as of yet 4 weeks after ordering.”

Helpful Report

Posted 5 years ago

“I made a phone call to a store in Sheffield on the 29/08/2019 to make an inquiry regarding an item in stock, she was very professional and quick she told me they had the items I wanted, 2 Garden Rabbit ornaments and asked if I wanted them she would leave them at the customer help desk. So far so good excellent service, I called that evening and decided I wanted to make an extra purchase of some artificial flowers and Ivy of about £30, I them made my way into the garden section at around 7.40 to be abruptly told it was closed you cannot come in here will you get out. I said pardon me but its part of the same store which does not close till 8pm, again a further more agitated reply its closed for maintenance end of mate. I was disgusted to receive such an amazing earlier service to this appalling one. I work as a maintenance operative in a Nursing Home and it was a decision that afternoon to purchase extra flowers to help with a pen pal project that would cover the base of two letter boxes to help stimulate these residents. I felt very upset from the attitude of your member of staff, mixed emotions that the following day I would be unable to purchase the items I require at NOW such short notice. I found out that this member of staff's name is Dave.”

Helpful Report

Posted 5 years ago

“Manager and cashier were rude and aggressive. A problem with the card machine and when I questioned what was wrong, they blamed me. My card was working fine. I was spending money and they were borderline threatening. Gareth the manager and Natalie on the till were unprofessional. Don’t visit Bursledone store basically!!!”

Helpful Report

Posted 5 years ago

“Visited Ballymena store today.Left my mobile phone in store by mistake. When I discovered my mistake contacted store. Some honest person had handed it in, and I picked it up later. I'd like to thank Orla and Karen, from the store, who were most helpful.”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,277 reviews