The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,379 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a sofa online, day before delivery they rang me to say the leg had snapped on it, told them I didn't want it and I wanted a delivery, told me come into the store so I did. Went into the store to the customer service desk, explained the situation and I wanted a refund (I had not even come into contact with the sofa yet) Staff being difficult telling me it had already been refunded which it hadn't. Took 5 of them to stand around a desk staring at me telling me it had been refunded. after 15 minutes it turns out 'oh it hasn't been refunded, let me see if I can get a manager to sort this' Manager comes downstairs starts asking me whats wrong it and why do I want a refund, The manager was pulling a face of disgust at me like it was me who broke the leg and in fact I had not even seen the sofa!! after a long wait I finally got a refund but bloodyhell they were not happy about it, they all need a good wash by the looks of it, sort your staff out.”

Helpful Report

Posted 6 years ago

“Purchased a mirror online, had message to say it was coming. Waited in..nothing! Chased it up apparently the couriers had smashed it! Another one was sent out and delivered promptly but very poorly made, all marked. I contacted customer services and was advised to take the mirror to the store and they would do a swap..we got to store either a 4ft mirror and they would not swap. We had to purchase another one and we were informed that we would be reimbursed for the first mirror. No payment returned. After a week of waiting Contacted customer services again to be told I have to now send a copy of the receipt for the second mirror. I did this then had to ring them back to be told they have no proof that we returned the mirror and on their system it looks like we have 2 mirrors in our home. As you can imagine I am not impressed at this point. So customer services trawled through their CCTV and asked me what I was wearing to prove that we have returned the mirror. I feel so degraded. Apparently they have found me on CCTV and we will now be reimbursed.. watch this space! Never again!!!”

Helpful Report

Posted 6 years ago

“I paid in shop for a reclining sofa and hair when delivered it was all stained and dirty, I refused the sofa and chair, delivery driver said it must of been a return. I went into shop and said I wa Ted to cancel both items and Ive had so much trouble trying to get my money back. I would never shop at the Range again. They were so rude to me.”

Helpful Report

Posted 6 years ago

“Yes I agree with rest of reviews customer. Service is disgusting and head office not 1 of them at head office knows how to do there job and when you ask to speak to a manager they do not allow it, pathetic company I will NEVER return to the Range”

Helpful Report

Posted 6 years ago

“DO NOT but nothing Electrical out of the range there customer service is appalling I bought a hoover make hoover and it's not picking up as well as you would expect a hoover to pick up but the shop says it does and would not refund me ,I will never shop in any range again”

Helpful Report

Posted 6 years ago

“The rolling pins do not make for good butt plugs, no warning label to warn of anal splinters”

Helpful Report

Posted 6 years ago

“I urge all readers of this forum to NEVER EVER order anything online from this company. They Completely deny their customers Consumer Rights and refuse to act morally, ethically or legally. They got my online order wrong then refused to pay for me to return it - but would only refund when returned. They basically just do not care.”

Helpful Report

Posted 6 years ago

“Bought Seal It bathroom sealant as it guaranteed not to mould. After 7 months mould showing through sealant. Phoned Customer Care after a 28 minute wait only to be told to E-mail photos to Product @the range. This I did and all I get is automated reply to phone customer care again. Tried 4 times only to be told owing to high number of calls my call could not be answered. Complete waste of time. Will not be shopping at store again.”

Helpful Report

Posted 6 years ago

“They lost my order in transit twice. It was ordered on the 4th of January, scheduled for delivery on the 13th. Nothing came. I called them up on the 13th was told they'd investigate. Called them up again on the 15th was told my package had went missing and they'd have to send me a new one. Sent on the 16th. Scheduled for the 24th. Again, nothing came. I was told they would investigate (again). In the end, a friend went up to The Range himself and just got the item for me. Now I'm in the process of trying to get the money back, from The Range. I called up the Range for the seventh or eighth time and was met by a very condescending woman telling me that I won't receive my refund until they receive their parcel (in the key of "as I said") or she can refund me now, but I have to wait 14 days to receive it, then I received a quite threatening email telling me that they have to receive the item by some specific date and that the burden is on me for them to receive it. Despite the fact I never received that item begin with, either of the times it was sent to me. Apparently the courier has marked it as coming back to them but given their track record of losing packages that's not especially faith-affirming and the fact that the burden is on me, for a courier to deliver to them what they could not deliver to me (on two separate occasions) is aggravating. I will probably have to call them next week and I will probably be told the same thing. In the end I will likely take the 14 day wait and this ordeal will be transformed into a 3 month process. I payed £55 for the receipt of goods, I received nothing and now I am being told if they don't receive something I never held in my possession, something they were incapable of getting to me on two occasions, I will not receive my money back.”

Helpful Report

Posted 6 years ago

“Charged me twice for the same product. When I called them regarding this they said that they would refund me for one of the items and it would take 3-5 working days. After 7 working days without a refund I called them again and notified them that I still hadn't received my refund. They said that they had marked it as "cancelled" and not actually issued the refund...?? Why mark something and not issue them a refund??? They then told me that I would receive the refund in another 3-5 working days, but yet here I am SEVEN working days after this phone call and I am STILL yet to receive my refund!!”

Helpful Report

Posted 6 years ago

“Entered the Range at Barnsley at approximately 10.30am 29 January I went in (for the very last time) for a specific dog bed, the bed was approximately 15feet up on the top shelf I asked a member of staff ( a woman with glasses on holding a4 size sheets of paper ) how I could feel at one of the beds she told me she would “get a member of staff from pets” to get it , i waited and waited and waited around 15 minutes!!! no one appeared I saw the same member of staff 10 yards away instructing another staff member something so I caught her eye by holding my arms up in the air “has no one been” ( yes that’s why I’m still stood here ,durrrr!)”no they have not “ I replied she then asked the first passing staff member to get the ladders and get one down for me , why the hell didn’t you do that in the first place ?instead of forgetting to ask someone from pets to do it thus having me stood like a lemon for 15 mins ! Rubbish customer service I’m afraid”

Helpful Report

Posted 6 years ago

“Just looking down the reviews almost all one star and I know why. Terrible customer care, flatpack table and chairs arrived with an item without holes drilled thought would be a simple task to replace. Wrong! three weeks still waiting they never keep you updated and I think they hope you will get fed up and go away.”

Helpful Report

Posted 6 years ago

“I Have boycotted the Range in Andover Hants. Since working there as a Tenp. Treatment by Store Manager and management as a whole is abysmal. Attitude towards staff stinks”

Helpful Report

Posted 6 years ago

“Yesterday visited Aberdeen store for a coffee. It was Costa coffee the best ,but they served it up in paper cups. There was a pile of lovely Costa cups,so WHY serve up in paper. It was just not the same!!”

Helpful Report

Posted 6 years ago

“Where do i start. Ordered a floor mirror, was to arrive on or before 13/1, on 10/1 received a message from courier telling me on way that evening. I stayed in....no delivery. Called on 14/1 and all the woman kept saying was do you want to cancel it. I asked her to call courier, which she did but admitted yo hanging up when it said she was first in the queue because no one had answered, clearly she has never called anyone before as didn’t understand that meant she was next. Told it would arrive 13/1, no delivery, no update. Called on 13/1 told van broken so delivery would be 14/1 or 15/1 but would he contacted to tell me when. Calked on 14/1 to be told that it said delivery exception on system, but they hadnt tried yo deliver. Then told i would get a call 24/48 hours time to rearrange from courier. I cancelled order. Today i receive said mirror....broken of course. What a pathetic excuse for a company!”

Helpful Report

Posted 6 years ago

“I visited the Range today to buy an Addis washing up bowl and a gro bag tray for the greenhouse. I found the trays in the garden dept. and as usual, the item was unpriced. I took item to the til and queued to get a price check. I then returned tray to the shelf as it was a cheaper online. I would like to point out that the pricing in your Penzance branch is ‘hit and miss’ at best and has been since the branch opened. Last summer I contacted you about my purchase of two wetsuits. They were wrongly priced at the display in two areas of the shop. At the til I was charged a higher price and despite showing the assistant the large, brightly coloured display ticket I was told that store policy was to ignore your own price labels. I had much the same response from your head office. I have avoided your store since but today decided enough time had passed and went on to purchase an Addis bowl. I was not surprised when, at the til I was charged more than the shelf ticket. I was told to visit customer service. I photographed the label on the shelf and showed it to a very helpful customer service lady (Megan). Again I was told store policy is to charge the higher price. I must admit I was annoyed and pointed out that this has happened to me before. I asked to see the manager who wasn’t in today and a call was put in to Megan’s supervisor. I was somewhat happier when it was agreed to refund the disputed amount. I write to you here to thank Megan for her patient help. I feel that ‘The Range’ really need to get their act together and sort out the lack of pricing generally and more importantly Get The Prices Right both on the tickets and at the point of sale. It is both frustrating and a waste of customers time to come up against this on every visit to your store. I would point out that this is hardly ever a problem elsewhere. It’s seemingly a ‘Range’ exclusive! I would welcome your thoughts on this matter. Do I win £200? Yours A R Pentreath”

Helpful Report

Posted 6 years ago

“Return and Refund policy is ridiculous! I have been away and did not know that it was 30 days. I have been told by one of the customer team I can not do anything about it and have to keep an unwanted Item!”

Helpful Report

Posted 6 years ago

“No customer service or rights whatsoever. Bought a microwave, with 10 days had intermittent problems with it cutting out. Took it back, the staff then proceeded to try it out at the Customer Services Desk, it worked that time so I was told its fine and I must be lying so no refund! So much for the guarantee / terms and conditions on their website. Shocking, even the Manager was condescending and rude. Never again will I shop there.”

Helpful Report

Posted 6 years ago

“cant get in touch with anyone”

Helpful Report

Posted 6 years ago

“Having chosen a new kitchen waste bin and two bars of chocolate, I visited the upstairs cafe, this was unmanned so we stood and waited after 15 minutes I gave up. I took my purchases to the one till that was opened and she scanned the bin 24.99 ??? I explained the ladle clearly said £7.00 off the assistant called for item to be checked, back she came with the shelf label and said"it was 7.00 off but it went off offer on 11th December " 3 weeks ago? It was 3rd January! She then in front of me screwed the label up and threw it away. I then said she should sell it at the offer price as it was clearly your mistake and could not be blamed on passing children. As a pensioner £7, is a lot of money I then tried to pay for my chocolate again clearly labelled 2 for £1. £1.38 she said, no it's labelled £1.00 no once again offer had ended. She then went on to tell me the law regarding shelf labels. There were four people behind me all very impatient to be served saying this is disgusting way to treat a genuine customer. I'm afraid I called your complaint line and she said it would be at the stores disgression how it was dealt it! This is not fair, I checked the item and the label before taking my items to the till. I was forced to buy chocolate as your cafe was unattended! So I had to buy chocolate as I am diabetic, so I left the store with nothing. How dare you treat me so badly, I shop locally to try to help save our high street and can fully understand why people would shop on line. I will be interested in your reply. The store was colchester cowdry ave.”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,379 reviews