The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,277 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a trampoline, made the mistake of not checking the contents for 30 days due to holidays and having work done on our lawn. Went to assemble it, only to discover that some of the items are missing, including the actual trampoline bed. Disgusted that it's obviously a return that someone has swiped key items from. Despite them acknowledging that the weight of the delivered box didn't match the weight specified by the manufacturer, they refused to either swap it out, provide the missing items or provide a refund. I'm disgusted with them. They also refused to let me speak to their Line Manager and even hung up on me for having the audacity to interrupt them on the call. Pathetic customer service - I won't ever buy anything from them again.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting customer service and delivery company. Arrived late after 3rd scheduled day, 3 days of waiting in and unpaid days off work. Order did not arrive. Phoned and emailed delivery company, dozens of times, no calls or emails answered. Tracking info kept telling me it had been delivered when it hadn't but no way of telling them this! So frustrating. Spent £250! Finally turned up, not a word from delivery person, just left on doorstep. Do not ever buy online from the range!!! All that customer services did at the range after I had lost the will to live on hold was give me same email address to complain to that I had already complained to unanswered for last 5 days!!!”

Helpful Report

Posted 5 years ago

“Absolute nightmare - issue with system means that payment didn't go through immediately for an online purchase. We then called and cancelled it as it wouldn't arrive on time. Told us it was cancelled. week later the money was taken from bank and we again got an e-mail saying that the delivery would be delivered (a week after the initial date). Again called - again cancelled and told we would receive a refund. 4 days later, message from courier saying that our goods were being delivered. Another call, another cancellation and advice that if it did get delivered we could always take it to our nearest branch for a refund (which by the way is 10 miles away and would need to be done during the weekend)- SERIOUSLY!!!!!!!! I am gobsmacked at the incompetence, and we are still awaiting a refund. The customer service staff are friendly and apologetic but the situation is ridiculous. Shame on you THE RANGE”

Helpful Report

Posted 5 years ago

“Can’t believe for such a big company they have such bad customer service. As with most other customers I wish I had read the reviews first. Bought a sofa which came damaged. After numerous phone calls (as with everyone else) left listening to the recording about how great the Range is, what a joke, I finally got through. The minimum time I waited was 23mins and must have called 6 times. Asked to send pictures and they respond in 48 hours, since when has a week been 48 hours? As I was getting no where with emails I called again. To cut a long story short, they arranged a return (no date given, I await call from courier) and had to order and pay AGAIN for yet another sofa. Surely the replacement should have been put through free of charge? So as it stands I am waiting for a collection, new delivery and my refund!! The place is a joke. Where possible DO NOT order anything online. Can’t believe this company has not been on Watchdog, actually that might be the way to go if this is not dealt with asap.”

Helpful Report

Posted 5 years ago

“We went to the range in Stockton- and chose 2 garden orinments at £12.99 a set of lights at £4.99 And a set of heart shaped fairy lights £4.99 ! At the till the orinments went through the till at £16.99 , lights at £8.99 And fairy lights £5.99 I explained to the shop assistant that the prices were wrong - she went and checked the prices which were as I said And till was wrong ! She called the supervision who also checked the prices and she rang the manager ! The supervisor couldn't tell me the managers name but said that he/she said that the price on the till was correct ! I argued that the price on the shelf was less than the price on the till ! The supervisor said that the shop policy is to charge what the till shows ! Basically they show a price on the shelf and charge what ever the like at the till and tough if you don't like it ! They say they will take my items off sale for 24 hours and I will be there tomorrow to check and will report them to trading standards if they are on sale ! We went else where and purchased goods in a reputable organisation ! There were other people at other tills having exactly the same problem ! So be warned ! The price of your goods will change at the till and you will be over charged ! All I can say it even dick turpin had the decency to wear a maske !!!”

Helpful Report

Posted 5 years ago

“Rude assistant Stella in York store reduced me to tears when waiting at the till,don't shop there if your mum has just died and you have other relatives terminally I'll. I will never go there again. Stella having a bad day,try mine!”

Helpful Report

Posted 5 years ago

“The same experiences as mine? An online order was delivered to a store for collection. On opening, the items were the wrong ones completely AND, one was smashed. The order of delicate porcelain pieces were lightly wrapped in some bubble wrap, then put into a PLASTIC bag for transit; no wonder there was damage here. I have tried to contact customer services for almost a fortnight now; the online options were not relevant to my situation, so I rang constantly over seven days receiving the ‘hold’ messages, until I finally received an answer. My joy was short-lived, as the young man I spoke to agreed with my complaint and requested I send photos and my reference number. He reassured me that this would rectify the situation. Ha ha! No response whatsoever to me email, and subsequent emails. I am now constantly ringing (thanks for the phone bills, Range), and cannot get beyond the ‘hold-on messages). The are just batting-off customer complaints. I have tableware I didn’t order (but have paid for), and of which some is smashed. The Range obviously sees me as ‘enemy’?”

Helpful Report

Posted 5 years ago

“Bought 2 wardrobes £329. The courier lost one of four boxes. This was 5 weeks ago and despite many emails and phone calls I still have not received my refund. I will never go near this company again”

Helpful Report

Posted 5 years ago

“Disgusted with The Range, a big company but they haven't even bothered to acknowledge my need for an exchange (faulty wardrobe). I have emailed, called (on hold for ages, no answer) and even Tweeted, what a joke this company is, avoid! I certainly won't be buying again.”

Helpful Report

Posted 5 years ago

“I bought paint from this company. When I got it home the car boot was covered in paint which I feel was due to a faulty lid. I returned to the Range in Livingston where it was purchased from and showed the manager who was shocked to see the mess off the boot. He gave me the email address for compensation and to get the boot cleaned. I sent off pictures and an email to them as I was told to do. When they did get back to me they said it was nothing to do with them. Customer service is non existent and as a frequent shopper there I won't be shopping there again. What a disgusting way to treat a customer. Still in shock!!!”

Helpful Report

Posted 5 years ago

“Never shop online here.”

Helpful Report

Posted 5 years ago

“Do not shop here!ONLINE!! All the negative reviews you see on here are accurate. Waited in for item no item came. To cut a long story short there is no good customer service online at this place. A lot of issues could be resolved and by helping the customer so issues are somehow resolved ..I like good customer service which shows you care for your customer/business. But no, not this place... FRANKLY MY DEAR THEY DONT GIVE A DAMN!”

Helpful Report

Posted 5 years ago

“A brilliant selection of homewares and art and craft goods”

Helpful Report

Posted 5 years ago

“A brilliant selection of homewares, fancy goods and many craft and art wares”

Helpful Report

Posted 5 years ago

“went into Salisbury store , trollies of stock all over the place making it and falling off the trollies aswell difficult to pass by with trolley. What a wheelchair does I cant imagine accept not shop in there. Poor service at the tills ! I queued up to be served and saw 4 members of staff just ignoring the queues. was not greeted or thanked at till - infact feltthat my purchase was not approved of. Want be going back . Pity Homebase mucked up with Bunnings - it was shame for a good , friendly store to go and must be much missed by Salisbury.!”

Helpful Report

Posted 6 years ago

“I wouldn’t ever order from the Range! 5 weeks for one of my items to arrive and the second item is vanished! They will happily take your money and not send the products, they will blame it on the courier but even when asked the range customer service they said ‘we don’t know where the item is’ I said I would like a refund and the woman on the phone said ‘not till we receive the item to us’ I stressed that if you didn’t know where the item was... how will you get it back... for me to then receive a refund!!! The item was missing. Worst experience ever!”

Helpful Report

Posted 6 years ago

“I ordered a mirror and the payment and order was duplicated 3 times. I sent an email and no one called me back. I phoned and two of the items were cancelled. I received notification of delivery which did not turn up, I emailed again after waiting 40 mins on the phone and didn't get to speak to anyone. Still no one called me back, I eventually cancelled the item. I called into The Range store in Leicester and was told that they didn't have any staff and I would have to wait at customer services until someone who knew what they were doing turned up, I was given a phone number to call to check that my item had been cancelled and the number was incorrect!! I would never order from this company again!”

Helpful Report

Posted 6 years ago

“I bought two fans this morning and neither worked. I took them back and the staff put them together again and tried them and they still didn't work. I got a refund right away so no quarrel with the staff but I have had to return numerous items over the past year and the goods seem to be very low quality. I know a lot of stuff is inexpensive but they should be fit for purpose. It does put me off from shopping there again as I have had to return so many items. I wonder how happy the staff are working there as they get so much hassle.”

Helpful Report

Posted 6 years ago

“Appalling company to buy from. Ordered two bedside cabinets. Received notification of delivery, waited in, delivery cancelled. Repeated the process another time. Tried to contact, no reply to emails, phones not answered. Range say order delivered to couriers, couriers say no it’s not, Range say we’ve asked couriers to search, couriers say they haven’t. Range refuse refund as goods dispatched. Eventually a month later we manage to cancel and receive a refund. The company is clearly a shambles.”

Helpful Report

Posted 6 years ago

“Delivery of goods marked as fragile 2 large boxes of kitchen chairs thrown over my 6foot side gate . I will never use this company again”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,277 reviews