The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,276 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 8th August 2025

Carter Frazier

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not for the first time the price advertised on the shelf wasn’t what was at the too. This is the 3rd time in 4 months and never get any joy WHY do I keep going back. Today got paint, cards and few other bits- I put 2 straight batten ceiling roses going receipt and stated 1-49 the price shown on the shelves stated £1 when I challenged the price difference the duty manager said night shelf stackers must have put wrong price and I said what are you going to do NOTHING if you want them you’ll have to pay the £1-49 got refund and I KNOW I will never step in GOSPORT store ever again 👎👎👎”

Helpful Report

Posted 4 years ago

“Not answered the phoned rang every day even head office are terrible sent emails no response at all its disgusting when they take money off you and you dont get anything delivered”

Helpful Report

Posted 4 years ago

“Went to The Range this morning. On the art shelf noted a pack of six Derwent Soft Pencils on a metal hanging rack, priced at £3.99. I took a pack to the till where I was told the price was £7.99. I queried the price and took a female assistant that I took to be a manager, and showed her the display all clearly marked at £3.99. “ Oh well “ she said “ staff have been moving things about and haven’t bothered to change the price ticket “. She then went on to say that I should have read the microscopic print on the bottom of the price label that apparently mentioned another item. There was no other price displayed for the item that I wanted. I reminded her that I had every right to purchase the product at the price shown, however she was adamant that I had made the mistake and I would be charged the till price not the price displayed on the shelf. I note from other review sites, I am not the first to have this problem at this store. So the choice are, either the staff are totally incompetent and unable to correctly price their stock, or, this is deliberate deception on the part of the store. I tend to believe the latter. I wonder how many people having taken the item to the till, just pay the higher price, after all they must want to buy the product and probably don’t want the conflict. I on the other hand won’t be conned and didn’t complete the purchase, neither will I be going to shop there again and will be making these views known via social media.”

Helpful Report

Posted 4 years ago

“First of all forget the 1 Star. Do not buy a gift card they steal your money if you don't use it by a certain date. Also customer service is probably the worst you could imagine. Don't take my word for it check out the other reviews.”

Helpful Report

Posted 4 years ago

“I visited The Range in Edge Lane and was appalled by the total disregard from the staff on not wearing their face masks in the proper manner. All but two members of staff either had it hanging of one ear or under their nose. Where are the managers and why aren’t they ensuring your staff are following the guidelines and keeping people safe. No wonder they are talking about another National lock down again with people like them. Shame on you all. I will never visit that shop again”

Helpful Report

Posted 4 years ago

“Ordered a blind and paid for the fast delivery. When it arrived item was bent and crushed and totally unusable. I then spent an age trying to phone the customer care line but could not get any answer. Probably just as well as the in-store service I have received in the past has been far from good service by persons who require a personality transplant. I can't get to the local store due to lock down and no one wants to speak to me on the phone. If I could give this firm a zero rating I would. It's a shame so many good small firms are disappearing due to covid, this one could do with going.”

Helpful Report

Posted 4 years ago

“I visited my local store yesterday to return a faulty photo frame with the receipt. It was purchased five weeks ago. I was told that as it had passed the 30 day return policy that I would only be entitled to an exchange. I explained its faulty not that I have changed my mind so therefor I am entitled to a refund. The store manager was called and basically said that he believed I have broken it. The item was £3.50 for goodness sake! I mean to be accused of breaking an item that there is no way he could prove is disgusting. I have never been treated with such disrespect my whole life! It has not become a principal thing. I contacting head office to explain what has happened and I was basically told whatever the store manager says goes. I mean have they read the consumer rights act?! Was then told my best bet was to take to a different store. Ok I will drive all around Bristol spending more in fuel than the item actually cost. Disgusting behaviour and even more shocking head office!”

Helpful Report

Posted 4 years ago

“I worked for this company before it was the range (cds) and it was a great team. I returned after many years and was shocked. Poor management, poor training and support, poor pay. Admin manager is shocking and didn't support any member of the team. As a support group its not nice the manager brings personal life in to work.”

Helpful Report

Posted 4 years ago

“One of the worst customer service teams in store and in the call centre. AVOID!”

Helpful Report

Posted 4 years ago

“I ordered a wardrobe and took a day off work unpaid to take delivery. On the morning of delivery I received a text saying it was not being delivered because it was damaged. After numerous rude phone calls and each time being on hold 20 minutes I got told that I couldn't have a refund until it was authorised by a manager. So no wardrobe and no money to get another one from somewhere else. Never again will I order online from The Range.”

Helpful Report

Posted 4 years ago

“Ordered a 6 drawer chest and was promised delivery 8th Oct, then courier lost the furniture so go a msg that morning to say it wouldn’t be delivered! Said they would get back to me, what a surprise I had to chase twice! Eventually got another delivery date for the 15th, low and behold got another message to say had a problem in the warehouse, hence No Delivery!! Got in touch with The Range directly and still waiting some information !!! And they charge £20 delivery charge for this disgusting service!! Not impressed with their service.”

Helpful Report

Posted 4 years ago

“Absolutely awful!!! Order arrived wrong colour customer services rude accused me of ordering wrong item when I had sent a copy of my order stating colour then told me I had to pay return costing £15 to get my refund and only refunded originL item.cost when promised to return original postage costs also terrible rude service wouldn't trust them again !!!”

Helpful Report

Posted 4 years ago

“Hi,On 15/09/2020 i ordered a sofa W2869710 which was dispatched on the same day now giving order number W2869710-1A-V. The courier contacted me a few days later to arrange delivery which was arranged for 26/09/2020 https://askaxl.co.uk/trk/8AE710000378A087/IP326LS. On the morning of the delivery the courier contacted me to let me know that they were unable to locate the sofa as it was not where it was supposed to be to load on to the van. I contacted The Range who informed me that they will investigate and get back to me within 3 working days. On the 4th working day i had heard nothing so called again to be told that they were unable to get hold of the courier. On 02/10/2020 I was offered a refund as the sofa was out of stock. This was very frustrating but i waited for the sofa to be back in stock.On 06/10/2020 the sofa was back in stock so i ordered again W3379778. On 07/10/2020 the sofa was dispatched W3379778-1A-V but the courier did not get intouch with me so today, 13/10/2020 i emailed the courier and they told me that they do not have any orders received from The Range for my name and address. I phoned the range today and they said that they cannot see that the courier has arranged for any delivery and they will investigate and get back to me after 3 working days via email. I explained my frustration with this whole experience and was told there is nothing more they can do. I asked if they can dispatch another sofa due to the massive inconvenience caused to me and they refused. I asked to raise an official complaint and i was told that by reporting the issue that is raising the complaint. I asked to speak to the complaints team and they said they are the complaints team. I pointed out they are customer service and i was told that is the same thing. Again i advised that i want the complaint raised higher and i was told that is not possible. I am reaching out to you in the hope that you can do something to resolve this issue and to also find out why the courier keeps losing the sofas that i order. I have now waited for a month to be yet again told that it will be investigated and i just have to wait for an email which through experience with The Range will never come and i will end up chasing again.”

Helpful Report

Posted 4 years ago

“Inferior rugs. No receipt so no refund even though goods are faulty. Bits all over the house. Not great customer service. 3 letters later. No proof of purchase no refund. If I could be bothered I would ask advise as I thought faulty goods are different. Never mind will never purchase again from them. Got new garden furniture. Not delivered when said. It was a week later. We all have to learn.Maureen”

Helpful Report

Posted 4 years ago

“First of all an item was damaged when it arrived, jumped through hoops trying to get this sorted, eventually managed it only for the collection address to be wrong, then had more hoop jumping to get this rearranged, it has finally been picked up but now I have another email telling me it’s being picked up on Monday, absolutely appalling customer service”

Helpful Report

Posted 4 years ago

“I entered the store 5 mins before closing when a staff member shouted 'You've got 1 minute mate!' (I'm not his mate). I quickly looked at a product but I didn't like it so I left. Didn't touch a thing. I was stopped by a staff member and accused of stealing, asked to open my jacket and my bag. I told him he has no right to make me but I'm a nice person so I proved my innocence. This left me with terrible feeling for a while.”

Helpful Report

Posted 4 years ago

“It never .trying to return but I have to ring them first.still ringing 20 mins later.have no idea why I need their permission to return”

Helpful Report

Posted 4 years ago

“I am still awaiting an order placed over a month ago. Items were lost, i agreed to wait until the 1st when I was promised stock would be in and delivery would be arranged. Havent heard a word. Cant get through on the help line. Useless. Just want my money back and will never buy from them again”

Helpful Report

Posted 4 years ago

“Been to the range in Rhyl. Went to the indoor cafe situated on the first floor. Very disappointing, staff not wearing face coverings behind the counter and on the floor around cafe. Tables weren't cleaned between customers. Table we sat at had not been cleaned at all. Staff just talking to each other as they weren't busy. Should have been cleaning tables as per current Welsh government covid 19 regs”

Helpful Report

Posted 4 years ago

“I want to thank a girl name Brinda in customer service in Enfield, really lovely girl and very helpful and always a lovely smile to welcome you”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,276 reviews