The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,357 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service Never deliver on time.”

Helpful Report

Posted 5 years ago

“Shocking service! Ordered a table in store. Been 6 weeks and still no order received. Told by store to call head office who then informed me it was the store itself that would have to chase order. Store staff have not once called back to inform me of my order status and I have had to call multiple times now. Really shocking service. Will never order with them again.”

Helpful Report

Posted 5 years ago

“What the hell is going on with this store!? Ordered Baubles, took money instantly, no email to confirm proof of order. Customer service - Ridiculous. No answer. DO NOT shop at The Range.”

Helpful Report

Posted 5 years ago

“Ordered dining table arrived damaged email sent request new 1 also arrived damaged no 3rd chance given so far 3 emails sent being ignored re getting uplift of damaged goods requested refund also not happened nobody answers phone appalling company to deal with avoid at all costs!!!!!”

Helpful Report

Posted 5 years ago

“Horrendous customer service from customer services online. (I would say almost non-existent) Never order online. Ordered bedroom furniture in high gloss white. One drawer had a fault with the lacquer - contacted customer service 7 times on hold over 20 mins each time - gave up in the end. Assembled furniture since the only issue was a drawer front -and completed customer service form with photos. I waited 6 days for any response. I was told they would not be replacing anything because it was assembled, yet unable to get through to customer service on numerous occasions. They kept calling it damage. I made it clear it was faulty and that I had rights under consumer goods act. Extremely rude advisor - pretty much cut me off, telling me that nobody in customer service or instore would be able to replace the drawer front. In the end I approached the store directly who were brilliant - they took one look at the drawer front, could easily see it was a lacquer fault and that I hadn't dented or damaged it and replaced the front with a new one.”

Helpful Report

Posted 5 years ago

“Bought Non- Slip mats. Priced at £ 1/piece. At the till it rang £ 1.29. Queried with Customer Service, she showed me that despite the item having the same name on the shelf ticket and the product, the reference code was not the same. Said human error....ha ha. Now, they expect customers to read and check the bar code. I reminded her of the law, that if the price is written for a product, the store must sell it at that price. The reply was, it’s not law but our GOODWILL if we refund. Very rude approach. Written to their office., besides a SORRY as customary, a para from the reply “I would like to assure you that I have passed the points raised to our Senior Management Team at Head Office, where they will be investigated and the appropriate action taken - unfortunately, as this may involve an internal investigation, I would be unable to provide you with the outcome”. So, the customer does not know if any investigation is done or stops at the first secretary-level who replied. Very pathetic approach. A similar incident with my neighbour. Picked item priced on the shelf at £ 3.99, but at the till it rang £ 6.99. Seems like their business ethics and practices are very devious.”

Helpful Report

Posted 5 years ago

“After one week of attempting to contact customer service, why bother when there is so much competition out there with retailers who value customers calls. There is no excuse for placing a potential customer on hold for 10-45 minutes without updating them. Or why else would one be ringing for their calls to be disregarded? Mine is an experience over almost a dozen calls until today when I decided never to try again...and thank God I wasn’t chasing a refund or order🤗”

Helpful Report

Posted 5 years ago

“Paid£60 for a light fitting supposed to be delivered on 2nd December fair enough if they are going to be late text or email customers don't ignore them I paid £5 for delivery won't be ordering from them again”

Helpful Report

Posted 5 years ago

“Awful! Delivery is now nearly two weeks late. Took my money straight away. No reply to emails and no one answers the phone!”

Helpful Report

Posted 5 years ago

“Ordered on 22nd November and still showing as processing, can't get through on the phone and can't cancel online asxits too late now. Shockingly bad customer service. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Diabolical. Dont answer phone, email, tweets, facebook, online forms... dont deliver your orders... what they do do is take your money. Disgusting. At christmas time aswell. You should be ashamed.”

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Posted 5 years ago

“Surely this company can't survive much longer! Can't keep up with orders, can't deal with refunds, can't answer phonecalls or emails! I'm another customer who will never shop here again after they took my money, didn't deliver my goods and then made it nigh on impossible to contact them. Thank goodness my bank agreed to do a charge back on my debit card payment.”

Helpful Report

Posted 5 years ago

“Thank goodness it's going to be delivered at last but how do I know when to be in no indication on email of delivery day or courtier firm you use won't be pleased if I'm out and it's delayed again asked query on your contact form on phone forty minutes to customer service it looks by the write ups as though my review as a Google guide was accurate I give fair reviews for good service and when art is literally your lifeline it's not been a good experience you despatched it in time as tomorrow I was going to phone your head office .”

Helpful Report

Posted 5 years ago

“I ordered something and I've not heard from them, no delivery info. Just spent 45 mins on the phone with no answer. I should have looked more closely at reviews, this company has incredibly poor customer service, best avoided. Now trying to get my money back”

Helpful Report

Posted 5 years ago

“Was lovely to see the cafe open today lovely ladies”

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Posted 5 years ago

“My mirror arrived broken in a skimpy broken box. I cut my hand on the shards of glass. Repeated calls have gone unanswered. I've waited 5 days and still no answer to emails. Appalling service.”

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Posted 5 years ago

“Delivery, customer service”

Helpful Report

Posted 5 years ago

“If I could put less I would, utter disgrace I ordered a Christmas tree to be delivered to my home only to changed to my nearest store where I had to pay £10 extra than the price in store and £4.95 for delivery and I have tried for 5 days solid to call to discuss this and also left messages on Facebook with not one response . No customer service at all I will be contacting my credit card company asap .”

Helpful Report

Posted 5 years ago

“Me and my husband placed an order on 22.11 and we have no update about delivery. The status is.... still processing. What a disappointment! It was meant to be a present for a child. Now I have to quckly buy something somewhere else.”

Helpful Report

Posted 5 years ago

“I woul give them 0 stars if that would be possible. Placed a order 13/11/2020 told the delivery would be 19/11/2020 stayed in all day no delivery. Today is 01/12/2020 and I still have not get my order.”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,357 reviews