The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,323 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 3 mirrors and they were ALL broken when in transit /delivered. Now out of stock. No proper tracking system for deliveries either. Very disappointed”

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Posted 5 years ago

“One star is too much.Ordered bird bath in April.System duplicated order and customer support was inaccessible.Quickly wrote to advise,and letter was obviously received,as on item was delivered within three weeks and no duplicate has been delivered.Wrote again on 21st May.No reply.Initiated claim with credit card provider.I am now advised that The Range claims that I did not contact,and refuses to refund £109.94.”

Helpful Report

Posted 5 years ago

“aftersales customer service for online purchases, totally non existent. Phone numbers are a joke followed by email address, call back and live chat. Avoid.”

Helpful Report

Posted 5 years ago

“Ordered two arm chairs 7 weeks ago and was told they would be delivered within 3 weeks... however, after several phone calls and even a 'visit' to the store, the staff member seemed unable to tell us where the chairs were and when we could expect them. He did of course 'remind us' that there is a 10% 'penalty charge' if we cancel the order... We have now received a phone call to say they 'have one of the chairs and are not sure when they will have the other'......... Oh, and on our last 'visit' to enquire about our chairs, I purchased a few small items and promptly discovered that the numbers on the keypad of the card machine at the (very unhelpful 'assistant's') pay booth, had totally gone!! After trying for some time to 'remember' where the numbers should be, the 'assistant' somewhat rudely pointed out a grubby piece of paper stuck to his 'distance screen', which had the numbers hand written on it!!! Come on, buy another card machine - And The Range, please train your staff!”

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Posted 5 years ago

“Excellent customer service. Faulty hot tub collected and money refunded within two weeks.”

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Posted 5 years ago

“I ordered a bed and mattress on 27th July 2020 The mattress was due to arrive on the 3rd to 6th August which it did but the driver phoned me 4 hours earlier than the slot - he would be delivering with 15 mins notice. Luckily I wasn't at work. The bed was due to arrive on the 13th August which it didn’t as it turned up early (7th August) via the wrong address and left outside said property which was vacant. The slats for the bed then turned out to be the wrong size. Numerous phone calls, emails and 'chases' and I'm still without the replacement slats. The Range blame the supplier, the courier shows online has having them in depot since the 25th August. The customer service person assisting me has been dropped and 'banned' from phoning the supplier. No one seems to take ownership or able to escalate. I could raise a return but the web site says up to 28 days for collection and no doubt refund's would be even longer. All the time I'm sleeping on the floor. I will never purchase anything from these crooks again”

Helpful Report

Posted 5 years ago

“What an absolute disgrace! Every single box is damaged. Screws and dowels falling out of one box! Filthy boxes leaving marks on the floor. They look like they’ve been used for target practice! Already had to complain about a previous delivery from last week. Courier ARROW XL blamed The Range. No replacements offered for damaged items or parts. Only refunds. It’s just not good enough in this day and age.”

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Posted 5 years ago

“I cant believe the poor customer… I cant believe the poor customer service this company has. I purchased a shed from The Range as i thought it was a company I could trust. Unfortunately from the start of the order it was a complete farce, I ended up being let down twice on the delivery and then had to get the doors repaired after 2 weeks as the hinges were not strong enough to hold the weight and the slats started separating. We rang to speak to someone to get these issues resolved and this is where the games really start. when you finally get through you get palmed off by being told someone will ring you back!!! this never call, they just hope you disappear. We have made several call and sent emails and got to the point after a very rude employer call Stuart. We asked another employer if we could speak to a manager. We were told managers don't speak to customers, this employer went on to tell us the email address we had been told to use is unmanned and apparently we are not able to be called back with a resolution. Very disappointed with both shoddy product and none existent customer care, AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“I bought some cat food from the Halifax store on Saturday. It was priced at £3.99 each and 2 for £5. I bought these along with other things. When I got home I saw that the cat food hadn’t been reduced. I bought a cat scratching post and the rope was not stuck down properly. I phoned Halifax about the food. They said I had to take the food and receipt back for a refund. I said I didn’t live in Halifax and it would cost me more in petrol than the refund. They said they could do nothing about it. Won’t ever be using them again.”

The Range 1 star review on 1st September 2020

Helpful Report

Posted 5 years ago

“I recently bought a piece of furniture from their online store and the whole experience turned out to be the most abysmal shopping experience of my entire life. When it was delivered to me in the first instance the box was so obviously damaged that even the courier commented on it, but assured me that all products are ‘quality checked’ before being put on the van. I tried to stay optimistic but when I opened the box I could see that the legs had been snapped, the furnitures was marked and noticeably damaged. Called the CS team who advised me that, despite how upset I was that an item had even been delivered to my house when it was so obviously damaged, the only thing I could do was wait ten working days and the courier would get in touch with me to pick it up and then my refund would be processed 3-5 working days from there. I spoke to Tina who refused to escalate the claim and just kept repeating that this was the process. So, I waited 2 weeks (ten working days) and had I heard anything from the courier? Nope. I contacted CS again and after condescendingly asking if I’d waited the right amount of time before calling, the agent I spoke to (Becky I believe) told me that actually I was given the wrong information by Tina as they had a new courier service and my collection hadn’t even been booked in. I vented my frustration again as if I hadn’t called to chase them up, when would it have been picked up? Probably never. But still, no escalation process and just a meaningless sorry was given. I then had to call the courier myself to book it in. On the day it was picked up I heard nothing to say it had been collected or received by The Range so the following day I called asking what happens next. I was told on the phone by another one of their CS team that the process was that they would receive the parcel back from the courier that day and my refund would be processed within 3-5 working days. So, patiently I waited AGAIN for the allocated time to pass, however, no refund was received. Shock. I called CS again today only to be informed by Becky that the refund was just never processed their side, despite having received my parcel back. I cannot express how shocked and disgusted I am that a company so seemingly reputable can just ’not process refunds’ for customers who have waited over a month for an ordeal like this to be sorted out. Becky gave me another casual apology and said there was no escalation process and it will be 3-5 working days from today. Yet again I am wondering, if I hadn’t called to chase that would it have ever been processed? Probably not. So, when I was advised initially it would take 10 working days for the courier to pick it up and then 3-5 working days for the refund to be processed, this was the biggest load of rubbish I ever heard in my life. I’ve made four calls in total to their team because not one single person has given me the correct information. I was patient and understanding and happy to abide by their process the whole time, yet I have been lied to by their team every time I have called, fobbed off and treated appallingly. The worst thing about this whole experience was that there is no escalation process, given just how terrible this whole experience was, you’d think there would be some sort of place for customers to speak to someone senior or a dedicated team who resolve/or even just acknowledge when things go this badly wrong, but no. Genuinely, I cannot express just how disgusting my experience has been as a customer of theirs. My advice would be to everyone to just not shop here.”

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Posted 5 years ago

“Big thank You to the lovely, friendly staff at Newark on Trent today thanks guys 👍 specially Ash, unfortunately can't read their names due to social distancing, 👍❤️🌅☀️”

Helpful Report

Posted 5 years ago

“purchased the items I wanted online and paid £5.95 for next day delivery as I needed them quite quickly. Waited all next day and no delivery! Ended up contacting live chat customer services, Jack was very helpful and refunded me £2 (the difference between standard delivery and next day delivery Why offer next day delivery if you cant deliver! (pardon the pun) Very disappointed, probably wont use the online ordering again.”

Helpful Report

Posted 5 years ago

“Shocking customer service, placed order ,waited 12 weeks instead of agreed 6-8 , only to find another 5 week delay, no contact received from store 2 advise of delay no time scale given for when to expect item, unable to get phone response for days at a time, when did get through to store staff very unhelpful, would not recommend or purchase from store ever again”

Helpful Report

Posted 5 years ago

“Collected my click and collect order from your Nottingham store. The goods were there, as per the confirmation email, great stuff. However, not sure where they store the goods but the bottom of the box was wet. Luckily it didn't affect my goods but it might affect someone else. Tried to contact them by phone to pass on my comments and the phone just rings out”

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Posted 5 years ago

“Had loads of problems with this firm from delivery being short of what was ordered, cancelled an order but firm still tried to deliver and I was told to refuse delivery, now they won't refund my money until I give them the products or paperwork to say I refused item.but delivery is contactless and no paperwork is given so how can you get proof. I don't think I'll see my money again, this is highway robbery and the police should investigate this company.”

Helpful Report

Posted 5 years ago

“Very happy with customer service”

Helpful Report

Posted 5 years ago

“Absolutely appalling customer service. Had a sofa delivered that has a hole in it. Was told it would be collected within 3 to 5 days. That didn't happen so hen I was told 5 to 7 days. Still didn't happen so was then told 10 days. Still waiting weeks later. Stuart on the customer service line was rude and unhelpful and Emma at head office was even worse. Would never use these cowboys again. Hopefully people will read these reviews and stop shopping there because this joke of a company needs a wake up call.”

Helpful Report

Posted 5 years ago

“I have spent £750, online at The Range. After numerous miss guided info, poor logistics , i got most of my order. Some early , some late. But one order never showed up. So after 2 months of waiting , i cancelled it. I still have not recieved my refund. I have tried online chat, but i got cut off ( surprise , surprise). Countless phone calls so far & them blaming the external supplier for my delayed refund. Lets see how long this farce takes ! Customer service is extremely shoddy too, so don't believe there excuses. NEVER EVER BUY ONLINE FROM THIS JOKE OF A COMPANY. Please head the warning.”

Helpful Report

Posted 5 years ago

“I purchased online 300 solar lights. They were sold as a bright white but are almost blue. I charged them in full sun for 5 days but they are only coming on for a couple of hours and then quite faintly. I have bought from other shops before but due to shielding had to buy online. I have read all the bad reviews so will not waste time and money trying to sort it out. Will not use the store again, online or visiting, I should mention that I have had trouble with wrong ticket pricing as mentioned. Paignton store, Devon.”

Helpful Report

Posted 5 years ago

“I would never order anything from the Range again, and their customer service is a no go After 28 phone calls about a Gazebo that was ordered/delivered in March before the lockdown, which was not fit for purpose, so had another one delivered, which couldnt be touched because it needed 3 people to erect, when we could erect all the screws, fittings were missing It has just been picked up, due to my frustration at not getting, all the missing parts delivered, these came in 3 parcels separately after ringing and spending 29 hours on the phone Numerous emails. Even a letter of complaint.....no response Every time I rang and spoke to a advisor, I would ask to speak to a manager, the answer would "We have no customer facing managers"! What a mess I think the Range needs to put customers first, which is quite clear to me, they take your money, and not interested after No after sales service I have been patient for 4 months, until I gave up and asked for a refund Lets see how long this takes, lets hope its not more phone calls etc I am a very unhappy customer, and would NOT recommend the Range, because if you have a problem, its your problem”

Helpful Report

Posted 5 years ago

The Range is rated 1.4 based on 2,323 reviews